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Paulj101

U2 Shop - Problems checking out

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Is anyone else experiencing problems with the U2 shop? I've been trying for a few days to order NLOTH. I get to the payment screen and it freezes and then defaults to the American Live Nation merch site with a message stating that due to inactivity my session has been cancelled. I've tried several different platforms (iPhone  / Mac / windows laptop / windows PC ) to buy the record and the same thing always happens. Is there a glitch with the site? Its becoming a little irritating.

 

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I've also just tried sending a message to customer services and the same thing happens. It appears the U2 webshop has a serious glitch (sort it out live nation).

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Same here. Ordered some t-shirt s and encountered the same glitch today. Hoping one of Mods can sort this issue with the shop.

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2 hours ago, aidanbuckley said:

Yeah,tried ordering some items and order timed out and now my 25% subscription code is gone also.

 

1 hour ago, Carlos said:

Same here. Ordered some t-shirt s and encountered the same glitch today. Hoping one of Mods can sort this issue with the shop.

I have reported it. Once things get sorted, I recommend contacting customer service as soon as possible. As stated earlier in a different thread, please check with your card company to make sure the charges have not gone through. 

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2 hours ago, Carlos said:

Same here. Ordered some t-shirt s and encountered the same glitch today. Hoping one of Mods can sort this issue with the shop.

Just a point of precision: we can't sort issues with the shop, the site, local customs agencies or any ticketing issue that may occur. We don't have access to the store/the site/customs/ticketing agencies/etc so it's not upon us to correct any possible issue. At best, we can report it - which in this case is what has been done...

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Many thanks for reporting the glitch. I check my cc as advised.

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The whole SHOP is one big GLITCH I ordered 3 items in november, they've split it in 2 packages, gave me 2 tracking number which never worked, early January said they resend 1 package again no proper tracking no.... it's been almost 4 months and no signs of package in my doorway... this thing operates like in 19th century.... every Ebay seller has better managment of shipping etc. Can finally someone from U2managment get hands on this pile of shit!

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23 hours ago, Carlos said:

Same here. Ordered some t-shirt s and encountered the same glitch today. Hoping one of Mods can sort this issue with the shop.

Whats the situation today with this - anyone else having similar issues?

 

Remember to also report via https://www.u2.com/help using U2.com Shop / Merchandise as topic from the dropdown menu (and its always helpful to us all here if we can post follow ups / resolutions here too).

 

 

Screen Shot 2019-02-24 at 14.14.09.png

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