Subscriber joaocosta4 Posted April 11, 2019 Subscriber Share Posted April 11, 2019 Hi! I bought 2 RED zone tickets for the Sep. 16 show in the official released date last January. The price was 325€ each ticket. When i bought then on January they where de most expensive tickets the show had to offer. On the description there was promised several benefits like: - "VIP entry on the building" (the information we received Friday before the show was that the check in was at 17.30h and we will enter the building at 18.15h. On the venue we entered the building at 19.00h. We waited 90 minutes standing up in line in the sun under 30 degrees temperature. This is not VIP treatment). There were no seats in the RED Zone so we had to wait another 2 hours standing up for the beginning of the show. - "Access to RED stand for refreshments" (The "RED STAND" was a lady with a backpack selling water) - "Extremely limited capacity" (The Red Zone area was completely crowded). - "Reserved area next to the stage" - The reserved area was completely on the side of the stage. The blueprints of the building shown when i bought de tickets (image on the right) don't match the actual delimitations we found on the venue (image on the left) has you can see in the attachment i send. The general public on the ground that payed 3 times less actually had a much better view of the stage and blocked our view. They entered the building ahead of us. - The security officers in the Red Zone where very concern making sure the people on the RED Zone did not block the view of the general public in the rear that payed 3 times less. I am a person with 85% disability and for me it is very hard to wait standing up. I am also a short person so when on a flat crowded space it is very hard for me to see the stage That´s why i bought this expensive tickets. The experience i got in return was no way near what i was expecting and i payed for and was promised on the benefits description . It is sad that U2 treat their fans like that. I talked to a reporter that was on the RED Zone and she could not believe the conditions we where in and how much we payed for our tickets. I have complained with U2.com and with REDZONE U2 Tour. From REDZONE they told me i will get an answer soon. It has been 6 months an no answer so far. I hope you can do something about this. I would like a refund from the price i payed 325€ each ticket to the price the general public next to me payed, 90€ each ticket. I have already complain with the venue organisation "Ritmos & Blues" and with the ticket seller "BlueTicket". They both refer to REDZONE as responsable party. Best Regards Quote Link to comment Share on other sites More sharing options...
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