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REDZONE TERRIBLE EXPERIENCE


joaocosta4
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21 hours ago, spongebob said:

.It's been 6 months now I should maybe let it go and move on.

To be honest, if it still bugged me, I'd pursue it.  The lady who will not give you her superior's number may be bullying as well.  I once got two free tickets to see Coldplay because it rained and almost washed away Soldier Field in Chicago.  (bad)   I got confused and could not find will call.  Someone either turned around the signs or they got turned in the storm. (or I was confused)  TM and LN said no.  (Eight hours I called and called)  The next day, I found the name of the head of customer relations at SF and she gave me two tickets for any show I wanted to see the next season. "David,. I'd be happy to comp you...", were her exact words. All I did was leave a message.  She called and gave me the comps.  Everyone told me no yet she said yes.  Coldplay returned and she put us right up front. . 

It never hurts to try if it is still bothering you. Plus, you can at least address the fool who harassed you and ask  that the venue make sure it doesn't happen to anyone else. They are much more responsive if I call, and they hear my voice, than they would be in email.  I never expect anything but often get comp'd (or something)  if I had a bad experience at a show's venue. (I usually have great experiences)  Different countries but people in box offices/up higher at venues are, by and large, very decent people where I live.   I'd find out who is the head of customer relations, get his or her number and call.   Usually I get voicemail which is a great way of introducing what happened and how it affected me.  People in those positions are often happy to help. They generally have the ability to assist and offer compensation, where initial contacts do not, screen calls and say no. I remember reading your post about this situation when it originally happened.  Perhaps calling and at least talking to someone might grant peace to what should have been a wonderful and stress free evening.  You did pay for it.  The venue has responsibility to at least listen to what you have to say. give you a reasonable response, and offer some type of resolution.  (I hope I'm not coming off as preachy or telling you what to do).  If it bothered me as it seems to bother you-I'd call and call until I got the correct person.  

Oh-use the fact that the person in the email would not give you her superior's contact info.  That falls on the venue too. "I would have addressed this sooner but I didn't now how...it's really been bothering me...."  You're not lying plus the venue now has two instances where they have not provided you decent service.  I wouldn't point that out but the person in charge will be thinking it when you speak on the phone.  (I'm going by my experiences and people I know who manage box offices or work at venues)  You paid a lot of money for those tickets.  It's not your fault that lady wouldn't give you the name of whom you should next contact.  It's obviously bothering you.  I'd gently keep pushing for resolution if I felt what you've expressed.  (this got really long-please pardon me)

It would bother me too.  I hope you find peace and resolution so the good part of the show far exceeds the dummy who caused the mess in the first place.  I was confusing bad customer service and people who buy red zone thinking they should be royalty. That's why I got a bit harsh but was wrong.   Good luck! 

Edited by Manohlive
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Thanks for that, good to hear you got a decent resolution to your problem, I think customer service in America means a lot more, they sound like they go out of their way to help it seems and are willing to look into complaints unbiasedly.

Customer service at Manchester arena seems to consist of one woman who thinks she is some sort of shield , blocking any complaints from going further,  I'm not great on the phone and would have probably lost the plot if I spoke to her but my wife did eventually get through and she repeated the same rubbish intoxicated blah blah . She had obviously never looked into the complaint other than maybe looking at some journal that security must write up for refusing people entry. God forbid checking into it with other security or even cctv and seeing she was wrong. I feel it's a total stitch up she wont let it go further and wont give us the emails of anyone senior to her. I have even asked her for the head of security email for SMG Europe (the owners of the arena)

It's a big cover up to either to protect a power crazed security woman, or to protect their security being made to look bad, Not entirely sure why but customer service has failed too so as you say that's  two instances where they have not provided decent service.

I wouldn't mind but I'm not even expecting a refund or anything, a simple apology..... and  maybe  a promise that they will look into retraining certain staff so this doesn't happen to others.........................and my tickets that i paid for sent to me ( i collect them) Although I know now I will never see these 😢

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I’ve never done red zone but from what I’ve seen on recent tours the areas are All standing and very very crammed. In Manchester and London on the recent tours there was far more room and better vantage points on the floor. I can’t justify the ticket cost. I now a certain amount goes to charity and you get fancy lanyards etc but I’d rather go GA and take my chances. It’s always worked out well for me. The Redzone thing seems a bit   of a rip off to me.

Mods correct me if I’m wrong but I don’t think the Red Zone has ever been markets as suitable for people with a significant physical disability.

most arenas nowadays have excellent wheelchair areas, in fact I took a close friend to one of the London Gigs   Doing this great view, £40 for the two of us and the Band and the venue offering a great deal for people with a physical disability. If not wheelchair dependent decent seats would have been a better option.

I also had a great experience at Manchester 2. I was on the floor which seemed very undersold and people were crammed in like sardines in the red zones with no room to move.

Dont get me started on the ‘VIP’ areas which get deserted by the start on the encore...... too important to get stuck in the crowds with the plebs.....

 

 

 

 

 

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On 4/21/2019 at 2:03 PM, spongebob said:

😂 Think ive done enough moaning for now. 😝

Rumination is exhausting.  It would be very difficult to let go of this if it happened to me and a loved one.  I wish I knew how to find whomever might help.you.  It can be a daunting task to ascend hierarch-especially when someone who can help does not..  What happened to you is wrong.  I hope you can find comfort in knowing others are with you.  IE/EI is a monumental part of my life.  I hope the words you wrote grant you some peace.  I also hope that whatever it is that makes crap like that happen, turns in your favor. May you get fantastic seats for the next U2 experience.  May it all come together and be good.    .

Edited by Manohlive
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