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Unable to use Pre-sale access code


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Starting to feel somewhat frustrated.

I'm logged in, have a presale code showing on the Tour page with the venues and presale groups showing.

But when I press the big red WIRES link I get a 403 Forbidden response.

It's the same when I try the link from my email for the Auckland venue.

 

Its the first time Ive tried this type of thing so I get that I may well be doing it all wrong, just want pushing in the right direction.

Am I missing something?

Or is it just that the site is busy and I have to wait and try later?

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i got through OK this aft from the presaleemail - have just tested the route and it looks fine as follows: when I click the venue link I get to a page that has two lines, standard and red zone/VIP with blue 'Find tickets' on RHS, when you click that you should get to page that has seating map and multiple (and I MEAN multiple - hundreds) ticket choices on RHS - some are Red Hill options, some are Wires, no big red Wires link. You can filter by Type then select e.g. GA Wires, that then gets you to another listing where you click to Unlock the presale which takes you to page where you have to enter your presale code. 

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1 hour ago, pakehafulla said:

Starting to feel somewhat frustrated.

I'm logged in, have a presale code showing on the Tour page with the venues and presale groups showing.

But when I press the big red WIRES link I get a 403 Forbidden response.

It's the same when I try the link from my email for the Auckland venue.

 

Its the first time Ive tried this type of thing so I get that I may well be doing it all wrong, just want pushing in the right direction.

Am I missing something?

Or is it just that the site is busy and I have to wait and try later?

Please try with a different browser... if possible, a different computer or even your phone browser.

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Right, I use Chrome normally, that wont work.

I tried opening my email in Edge, that doesnt work.

Ive just tried my phone and get the same 403 forbidden message

 

You don't have permission to access /promo/komwy3 on this server.

 

My explanation in my original post is my trying to get through from this website, but I have tried going through the ticketmaster site, get this page https://www.ticketmaster.co.nz/u2-tickets/artist/736365 but the link just goes to a map with nothing available to link to tickets.

 

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19 minutes ago, pakehafulla said:

Right, I use Chrome normally, that wont work.

I tried opening my email in Edge, that doesnt work.

Ive just tried my phone and get the same 403 forbidden message

 

You don't have permission to access /promo/komwy3 on this server.

 

My explanation in my original post is my trying to get through from this website, but I have tried going through the ticketmaster site, get this page https://www.ticketmaster.co.nz/u2-tickets/artist/736365 but the link just goes to a map with nothing available to link to tickets.

 

4

Please do the following, step by step even if it sounds obvious at first:

1) Be sure that you are logged in to U2.com

2) go to https://www.u2.com/tour

3) Locate your presale code:

Presale Code on Tour Page.png

4) Go to the Auckland NZ, Mt. Smart Stadium row.

5) If your code starts with U2JT9A, click the red RED HILL PRESALE button
    If your code starts with U2JT9B, click the red  WIRES PRESALE button.

6) You will go to the presale page. Click the blue FIND TICKETS text.

Auckland presale page 01.png

7) You will go to the next screen. Please click ENTER OFFER CODE
Auckland presale page 02.png
 

8 ) A field to input your code will appear. Please write your presale code there.

Auckland presale page 03.png

9) Once the SUBMIT button is pressed, the site should be unlocked and you will be able to select tickets.
Auckland presale page 04.png
 

PLEASE FOLLOW CAREFULLY THESE STEPS - it is important that you enter the site from the TOURS page, so do that, please...

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Mate, I appreciate all your time and effort

 

BUT

 

I logged off

I logged in

tour page

I have a code U2JT9Bblahblahblah

Hit Wires presale BIG RED Button and

 

Forbidden

You don't have permission to access /promo/komwy3 on this server.

 

If I could have seen any of the rest of the info you so kindly posted I would be...well, not bothering you  :)

 

Same if I try to link through from the presale email I was sent.

 

Paul

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