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Singapore #U2thejoshuatreetour2019 [THREADS MERGED]


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2 minutes ago, nicolenaidu said:

my pre-sale code does not appear anywhere either :(

not on the tour page or my profile page. I've tried logging out and logging in a couple of times

contact immediately the U2.com customer support service (phone on the HELP page)... better by phone. have in hand all the emails you got when you resubscribed, so you can prove you are eligible for a presale code.

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1 minute ago, nicolenaidu said:

thanks, I tried to call the number but it's not going through at all :(  I just sent them an email as well.. Will try to call them again later.

please keep trying..

also check periodically your email account used when you subscribed (including the junk mail folder), the TOUR page and your u2.com profile page, for if the code appears...

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37 minutes ago, nicolenaidu said:

thanks, I tried to call the number but it's not going through at all :(  I just sent them an email as well.. Will try to call them again later.

Yeah. Same. Can't get a representative on the phone. 😕

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1 hour ago, nicolenaidu said:

my pre-sale code does not appear anywhere either :(

not on the tour page or my profile page. I've tried logging out and logging in a couple of times

Happened to another person I know too... she subscribed now and she doesnt see the presale code anywhere

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This is the response that I got.

Dear Sir/Madam,

Thank you for contacting us. We are sorry to hear that you might not have received your presale code. At this moment, there is an issue with the distribution of codes. The fan club is aware of this matter and it is being worked on. We can only suggest that you keep reviewing your fan club account. Your presale code will be located at the "tours" link and "account info" section.

If you need further assistance, please let us know.

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10 minutes ago, aisyahhanan said:

This is the response that I got.

Dear Sir/Madam,

Thank you for contacting us. We are sorry to hear that you might not have received your presale code. At this moment, there is an issue with the distribution of codes. The fan club is aware of this matter and it is being worked on. We can only suggest that you keep reviewing your fan club account. Your presale code will be located at the "tours" link and "account info" section.

If you need further assistance, please let us know.

let's hope your code appears soon 

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