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Singapore #U2thejoshuatreetour2019 [THREADS MERGED]


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9 minutes ago, aisyahhanan said:

This is the response that I got.

Dear Sir/Madam,

Thank you for contacting us. We are sorry to hear that you might not have received your presale code. At this moment, there is an issue with the distribution of codes. The fan club is aware of this matter and it is being worked on. We can only suggest that you keep reviewing your fan club account. Your presale code will be located at the "tours" link and "account info" section.

If you need further assistance, please let us know.

 Lol... Funny how all these keeps breaking down but when they collect money from us. It never seems to break down. Hope it gets resolved soon .

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I think u2.com needs a good analyst and a good software developer.. This is a most fundamental thing in IT that, when a subscription is created, a unique code should be auto generated by the system and displayed in the page. I myself come across writing a lot of scenarios like this professionally as an analyst on a daily basis, and this cannot be an issue that should be neglected. This is basics. imagine the frustration of those who are waiting for the code. hoping it will come before the presale ends. thats sad :/

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Havent received mine either. Under Account Info, all I see (aside from my details), is Priority Access Group and it say Wires. No code on that page or my registered email address.

Pretty bummed out.

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1 hour ago, andysohwk said:

 Lol... Funny how all these keeps breaking down but when they collect money from us. It never seems to break down. Hope it gets resolved soon .

 

2 hours ago, aisyahhanan said:

This is the response that I got.

Dear Sir/Madam,

Thank you for contacting us. We are sorry to hear that you might not have received your presale code. At this moment, there is an issue with the distribution of codes. The fan club is aware of this matter and it is being worked on. We can only suggest that you keep reviewing your fan club account. Your presale code will be located at the "tours" link and "account info" section.

If you need further assistance, please let us know.

chasing up, thanks

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5 minutes ago, gianconde said:

Havent received mine either. Under Account Info, all I see (aside from my details), is Priority Access Group and it say Wires. No code on that page or my registered email address.

Pretty bummed out.

You might want to give them a call; looking at your profile, it’s showing you as a free member. Have your order number ready where you subscribed. 

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2 minutes ago, mich40 said:

You might want to give them a call; looking at your profile, it’s showing you as a free member. Have your order number ready where you subscribed. 

I can't get through the hotline :(

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Just now, mich40 said:

You might want to give them a call; looking at your profile, it’s showing you as a free member. Have your order number ready where you subscribed. 

I was going to mention that as well, noticed that I'm tagged as a free member.

The order number you mentioned is the 7-digit order number in the Invoice I received through email right (Order#xxxxx57)?

After I got that email, I was sent another email with my coupon code for online merch. And I also got an SMS that the card I used was approved at U2.com for the amount I paid. So I assumed all was well.

 

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5 minutes ago, gianconde said:

I was going to mention that as well, noticed that I'm tagged as a free member.

The order number you mentioned is the 7-digit order number in the Invoice I received through email right (Order#xxxxx57)?

After I got that email, I was sent another email with my coupon code for online merch. And I also got an SMS that the card I used was approved at U2.com for the amount I paid. So I assumed all was well.

 

I've been logging in and out of my account every 15 mins and my code is still not there :(

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17 minutes ago, gianconde said:

I was going to mention that as well, noticed that I'm tagged as a free member.

The order number you mentioned is the 7-digit order number in the Invoice I received through email right (Order#xxxxx57)?

After I got that email, I was sent another email with my coupon code for online merch. And I also got an SMS that the card I used was approved at U2.com for the amount I paid. So I assumed all was well.

 

Yes, that is your order number. Also try to log out and back in...that may correct that. 

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13 minutes ago, aisyahhanan said:

I've been logging in and out of my account every 15 mins and my code is still not there :(

We are trying to get some information, please bear with us. 

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