Subscriber ballardmama 33 Posted July 16, 2019 Subscriber Share Posted July 16, 2019 (edited) I registered for the vendor presale for tickets to the Tokyo night 2 show, I contacted my bank ahead of time to let them know about the purchase, etc. I received a text this morning from my bank saying it was declined and to text YES to approve it, which I did. Does Pia know that the transaction was approved my me or do I need to tell them to run the transaction again? I want to contact Pia but I can't find any contact info (email and/or phone). Does anyone know how I can contact them? I remember seeing contact info for all of the ticketing companies for this tour posted on Tours page for the subscriber presale, and I'm thinking that the Pia info might have been there. Can mods or anyone help? Many thanks. Edited July 16, 2019 by ballardmama more info added Quote Link to post Share on other sites
Community Moderator mich40 2,364 Posted July 16, 2019 Community Moderator Share Posted July 16, 2019 Contact info for ticketing agencies is here: https://www.u2.com/help Pia is: JAPANTICKET PIA informationEmail: tickets-inquiry@pia.co.jp(Weekday, 10:00-18:00) Quote Link to post Share on other sites
Subscriber ballardmama 33 Posted July 16, 2019 Author Subscriber Share Posted July 16, 2019 (edited) Thanks, I sent an email just now alerting them that I’ve told my bank to approve the charges and to please re-run the transaction. I’m curious if they’ll even read my email or just dump the transaction. I tried to call Pia but my call won’t go through. I’m using: + 81 0570 06 9919 Is this the correct number for Pia? I’d love to just talk to someone to tell them to approve the charge. Edited July 16, 2019 by ballardmama Quote Link to post Share on other sites
Community Moderator Max Tsukino 2,572 Posted July 16, 2019 Community Moderator Share Posted July 16, 2019 52 minutes ago, ballardmama said: Thanks, I sent an email just now alerting them that I’ve told my bank to approve the charges and to please re-run the transaction. I’m curious if they’ll even read my email or just dump the transaction. I tried to call Pia but my call won’t go through. I’m using: + 81 0570 06 9919 Is this the correct number for Pia? I’d love to just talk to someone to tell them to approve the charge. unfortunately we don't have a phone # for Pia... that may be the only one... Quote Link to post Share on other sites
Subscriber ballardmama 33 Posted July 17, 2019 Author Subscriber Share Posted July 17, 2019 I just got an email from Pia that we didn’t get tickets. This AM we got a text from Bank of America that a Pia charge that looked like RZ was declined. I immediately called Bank of Am to approve it. But I was fearful Pia just moved on to the next person in the lottery. So I emailed Pia right away to let them know they could release-run the charge. Tonight I got 2 emails from Pia saying I didn’t get RZ or GA. So it seems they did just move on to the next person. So frustrating because I called B of Am last week to alert them that this charge would be happening, but they said it still may get flagged. How have people purchased tickets internationally like this without getting their credit card flagged? I’m so frustrated because it has felt like there was no way for me to buy them through their lottery system from the US. We were planning on Seoul 2 and saved our presale code for that, Japan wasn’t on our radar during Presales but I’m sure I wouldn’t have had issues if I had done the presale. Mods, will there be a ticket trade/sell page up sometime? Quote Link to post Share on other sites
Community Moderator Max Tsukino 2,572 Posted July 17, 2019 Community Moderator Share Posted July 17, 2019 32 minutes ago, ballardmama said: Mods, will there be a ticket trade/sell page up sometime? That's the general plan... please wait until the green light appears - once this happen, a message will be posted about it, including guidelines and everything needed for it... Quote Link to post Share on other sites
Subscriber jonno77 36 Posted July 17, 2019 Subscriber Share Posted July 17, 2019 I was like you and holding out for Seoul 2 but as that looks unlikely I did the Tokyo vendor sale and managed to get a GA. Like you I was worried about being declined being in England. I contacted my bank but they said there was nothing they could do which I was surprised about but due to the amount there shouldn’t be an issue. I imagine if I was getting RZ it would have flagged. I don’t think your ticket will have been allocated in the lottery but instead go to the general sale. I sent livenation an email today to query the availability of Tokyo 2 and they replied and said any categories that haven’t sold out or where the recipient couldn’t complete payment then these tickets will be available in the general sale. So maybe try again on Saturday. Quote Link to post Share on other sites
Subscriber ballardmama 33 Posted July 17, 2019 Author Subscriber Share Posted July 17, 2019 Thanks for the info about the general sale. I’m hopeful for both of us that there will be a few tickets left. Quote Link to post Share on other sites
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