Subscriber Turkued 8 Posted September 24, 2019 Subscriber Share Posted September 24, 2019 I tried to communicate with the customer service person, a very nice girl, but other than reading what the voucher says she was no big help. On their mobile page you can access what actually looks like a ticket but it too says "pick up". You guys have solved more problems for me over the years that I feel a bit guilty about dumping this on you but any information you could get would be helpful.Thanks. Quote Link to post Share on other sites
Community Moderator mich40 2,583 Posted September 24, 2019 Community Moderator Share Posted September 24, 2019 2 minutes ago, Turkued said: I tried to communicate with the customer service person, a very nice girl, but other than reading what the voucher says she was no big help. On their mobile page you can access what actually looks like a ticket but it too says "pick up". You guys have solved more problems for me over the years that I feel a bit guilty about dumping this on you but any information you could get would be helpful.Thanks. They are working on fixing the pick up dates....and we do what we can to help where we can. That's what we are here for. Quote Link to post Share on other sites
Subscriber Turkued 8 Posted September 24, 2019 Subscriber Share Posted September 24, 2019 2 minutes ago, mich40 said: They are working on fixing the pick up dates....and we do what we can to help where we can. That's what we are here for. You do such a good job at times I think we take you for granted. Without your help these forays into foreign ticket systems would not work. All of us owe you a deep amount of gratitude. 1 Quote Link to post Share on other sites
Subscriber sukhjitkamal 74 Posted September 24, 2019 Subscriber Share Posted September 24, 2019 Cheers Mods for looking into this. Me and a few others I know are also suffering from this problem. 1 Quote Link to post Share on other sites
Community Moderator Max Tsukino 2,768 Posted September 24, 2019 Community Moderator Share Posted September 24, 2019 One question for you both: From where are you buying tickets? It's possible that the timezone is a factor for what the site shows... Quote Link to post Share on other sites
Subscriber patsw 1 Posted September 24, 2019 Subscriber Share Posted September 24, 2019 22 minutes ago, Max Tsukino said: It's being checked... please wait.... Thank you so much for helping 🙂 Quote Link to post Share on other sites
Subscriber Turkued 8 Posted September 24, 2019 Subscriber Share Posted September 24, 2019 7 minutes ago, Max Tsukino said: One question for you both: From where are you buying tickets? It's possible that the timezone is a factor for what the site shows... Purchased the ticket from the United Kingdom. No problem with the bank, the form was set upper foreign numbers..it just fails at not giving us an e-ticket option or a will, call closer to the show. Quote Link to post Share on other sites
Community Moderator Max Tsukino 2,768 Posted September 24, 2019 Community Moderator Share Posted September 24, 2019 Just now, Turkued said: Purchased the ticket from the United Kingdom. No problem with the bank, the form was set upper foreign numbers..it just fails at not giving us an e-ticket option or a will, call closer to the show. Pick Up will be allowed through day of show. (RED) Zone is Day of Show ONLY... Just to be on the safest side: please save any and all emails you receive. If possible even print them for if they are needed. Please also keep checking periodically Zootopia, for any update on this issue... Quote Link to post Share on other sites
Subscriber sukhjitkamal 74 Posted September 24, 2019 Subscriber Share Posted September 24, 2019 I was UK too. Quote Link to post Share on other sites
Community Moderator Max Tsukino 2,768 Posted September 24, 2019 Community Moderator Share Posted September 24, 2019 11 minutes ago, sukhjitkamal said: I was UK too. They are working on it, but as previously stated it may be a region issue... In the end you should be OK. Quote Link to post Share on other sites
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