Community Moderator Max Tsukino 2,572 Posted September 24, 2019 Community Moderator Share Posted September 24, 2019 1 hour ago, rahuldhond said: On the Red Zone ticket it says 14th Dec and 15th Dec , 11am-8pm... so I guess 2 days available for pickup.. on past shows the usual procedure is that these are available only on the day of the show... Please wait until the date is closer — it's very likely you will get an email with detailed instructions about how, when and where you will collect your (RED) Zone tickets... Quote Link to post Share on other sites
Subscriber rahuldhond 10 Posted September 24, 2019 Subscriber Share Posted September 24, 2019 4 minutes ago, Max Tsukino said: on past shows the usual procedure is that these are available only on the day of the show... Please wait until the date is closer — it's very likely you will get an email with detailed instructions about how, when and where you will collect your (RED) Zone tickets... Ok. Thanks, Max ! Quote Link to post Share on other sites
Community Moderator Max Tsukino 2,572 Posted September 24, 2019 Community Moderator Share Posted September 24, 2019 10 minutes ago, zoo_station said: On the email confirmation I got from BookMyShow regarding ticket pickup its says Address for pickup Available only on the mentioned address,date and time. Sat, 14 Dec - Sun, 15 Dec 2019 11:00 AM - 08:00 PM D. Y. Patil Stadium, Sion Panvel Expressway, Nerul. Yes, this is correct... For those who may have missed this email, I would suggest to check email periodically the following days — not only the regular mailbox but also the spam/similar... In the event that days pass and you still don't receive this email, maybe it's the moment to contact the BookMyShow customer service [24/7 Customer Care | Phone: 022 61445050 OR 022 339895050]. Explain to them that the information you received is that the ticket pickup dates are between September 24 and November 15, but you are aware that there is an email with the correct dates and that you ask for this email/correct information... In any case, by now you know about the correct dates, since many have received that particular email. There shouldn't be any issue collecting your tickets closer to the show... we recommend you to save any and all emails you received from them (I'll go as far as to print them!). Also, to check periodically Zootopia for if there's any update... For the moment... just wait... Quote Link to post Share on other sites
Subscriber guklein 2 Posted September 24, 2019 Subscriber Share Posted September 24, 2019 (edited) Max, I am a Red Hill Group, where I find my presale code? It is not in my profile area. And a weird situation, hours ago I received two emails - one saying I am Red Hill Group and other saying I am Wires Group. Is it a bug? Thank you! Edited September 24, 2019 by guklein Quote Link to post Share on other sites
Community Moderator mich40 2,364 Posted September 24, 2019 Community Moderator Share Posted September 24, 2019 27 minutes ago, guklein said: Max, I am a Red Hill Group, where I find my presale code? It is not in my profile area. And a weird situation, hours ago I received two emails - one saying I am Red Hill Group and other saying I am Wires Group. Is it a bug? Thank you! Please read the entire email, as the process for this presale is different than previous presales. Information is also on our Tours page and Help Page and is as follows: AS A U2.COM SUBSCRIBER HOW DO I TAKE PART IN THE MUMBAI U2.COM SUBSCRIBER PRESALE - Click HERE (or at U2.com/tour) to visit the Mumbai India Ticketing Event page at BookMyShow. - Click the Book button and you will be prompted to enter the email address that you used in subscribing to U2.com. This is the same email address you will find on your Account Info/profile page when you are logged in to U2.com as a subscriber. - Once the system confirms you are an active U2.com subscriber, you will be emailed a unique one-time password. This email will come from BookMyShow.com, not from U2.com, so remember to check your spam in case the email is there. You should receive this email immediately. - When you enter this password you will access the Ticketing page for the Mumbai show on 15 December and you will see the layout of the DY Patil Stadium and be able to buy up to four tickets in any category. PLEASE NOTE: You must use your U2.com account email address in order to participate in this presale. Quote Link to post Share on other sites
Subscriber varunjay 2 Posted September 24, 2019 Subscriber Share Posted September 24, 2019 I'm in the RED hill group an i was able to buy the ticket within few minutes. Bought my GA ticket and it will be delivered to my office address in India. Didn't know that the RED zone tickets would have to be collected on the day of the show. I was considering RED zone ticket but in a way glad that i don't have to worry about collecting it on the day of the show as there can be huge crowds in queue. Quote Link to post Share on other sites
Subscriber Turkued 8 Posted September 24, 2019 Subscriber Share Posted September 24, 2019 6 hours ago, Chrissiemuc said: Hi there, Strange I didn't get an update mail with the new pickup period. I've called the customer support and talked to the agent like 15 min, but he was no help at all. He even wasn't aware about a new pickup time. So what can I do now? I don't want the tickets to expire on Nov 15 If you go into your account at bookmyshow, it gives you the option to resend your conformation. Click that, you should get an email confirming your order and telling you to pick up your ticket at the stadium on the 14th or 15th. 1 Quote Link to post Share on other sites
Subscriber heshanp 32 Posted September 24, 2019 Subscriber Share Posted September 24, 2019 Secured my GA front tickets wooohooo... Gonna be my 3rd show this tour... flying from Sri Lanka.. .who is up for a meetup with beers on the 14th in mumbai? Quote Link to post Share on other sites
Subscriber guklein 2 Posted September 24, 2019 Subscriber Share Posted September 24, 2019 2 hours ago, mich40 said: Please read the entire email, as the process for this presale is different than previous presales. Information is also on our Tours page and Help Page and is as follows: AS A U2.COM SUBSCRIBER HOW DO I TAKE PART IN THE MUMBAI U2.COM SUBSCRIBER PRESALE - Click HERE (or at U2.com/tour) to visit the Mumbai India Ticketing Event page at BookMyShow. - Click the Book button and you will be prompted to enter the email address that you used in subscribing to U2.com. This is the same email address you will find on your Account Info/profile page when you are logged in to U2.com as a subscriber. - Once the system confirms you are an active U2.com subscriber, you will be emailed a unique one-time password. This email will come from BookMyShow.com, not from U2.com, so remember to check your spam in case the email is there. You should receive this email immediately. - When you enter this password you will access the Ticketing page for the Mumbai show on 15 December and you will see the layout of the DY Patil Stadium and be able to buy up to four tickets in any category. PLEASE NOTE: You must use your U2.com account email address in order to participate in this presale. Thank you, mich40, well explained. And do you know why received 2 emails as being RED HILL and WIRES groups? Any bug? Quote Link to post Share on other sites
Community Moderator Max Tsukino 2,572 Posted September 24, 2019 Community Moderator Share Posted September 24, 2019 8 minutes ago, guklein said: Thank you, mich40, well explained. And do you know why received 2 emails as being RED HILL and WIRES groups? Any bug? some of us received both emails... a glitch on the mailing system.... Quote Link to post Share on other sites
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