Subscriber JanWillemVink 0 Posted February 12, 2020 Subscriber Share Posted February 12, 2020 19 hours ago, Max Tsukino said: Have you contacted Customer support service about your gift? I contacted them a month ago. They told me the gifts would come in before the end of January. I tried to call them (from the Netherlands) yesterday, I was on hold for 10 minutes, then we struggled through my name, email address and order number. The rep subsequently said to wait for a minute or two and put me on hold. After about 10-15 minutes (having been on the phone for 30 minutes at my expense) I put the phone down without getting an answer. Quote Link to post Share on other sites
Subscriber clivegraham10 0 Posted February 12, 2020 Subscriber Share Posted February 12, 2020 1 hour ago, JanWillemVink said: I contacted them a month ago. They told me the gifts would come in before the end of January. I tried to call them (from the Netherlands) yesterday, I was on hold for 10 minutes, then we struggled through my name, email address and order number. The rep subsequently said to wait for a minute or two and put me on hold. After about 10-15 minutes (having been on the phone for 30 minutes at my expense) I put the phone down without getting an answer. I have emailed them 3 times since the announcement that the subscription gift was to be sent out and i just get that they have looked into it and they are waiting for more stock and that i will get an email once it is shipped. Still nothing! Last message from them at end of January. Must be time to contact them again now Quote Link to post Share on other sites
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