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Announcing our 2020 subscription offer : 'U2 eXPERIENCE + iNNOCENCE – LIVE IN BERLIN'


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Please remember that the gifts are being sent in batches and will take time to reach its final destination - more as there is a pandemic involved, so the deliveries cannot be as prompt as desired... please have patience...

ETA: while you wait for it to arrive, remember that you can stream the show ---> https://www.u2.com/stream/LiveInBerlin

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Hi can someone help me. I got my renewal gift today but it was the same thing as I got last time - the 3 track vinyl. I now have 2 copies. How can I get my copy of the live in Berlin dvd instead. 

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1 hour ago, martymc said:

Hi can someone help me. I got my renewal gift today but it was the same thing as I got last time - the 3 track vinyl. I now have 2 copies. How can I get my copy of the live in Berlin dvd instead. 

Please contact the Customer Support Team, either by filling the CONTACT US form on the right side of the HELP page (www.u2.com/help) or by a phone call [+001-949-333-4820 (Outside the US) | +1-855 867-5297 (Inside the US)]. Have in hand any and all email that indicates you should have received the DVD...

Please let us know (either here or via a PM to the mod team) what answer you receive...

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2 hours ago, StephOnTour87 said:

Hello,

mine is supposed to be shipped since one month, but still nothing received.

moreover, the 18 digits tracking code provided on my order page is not recognized by UPS.

What am I supposed to do ? Wait more ?

Still waiting too ... :Bono_Glasses:

 

 

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3 hours ago, StephOnTour87 said:

Hello,

mine is supposed to be shipped since one month, but still nothing received.

moreover, the 18 digits tracking code provided on my order page is not recognized by UPS.

What am I supposed to do ? Wait more ?

Yes, please continue to wait. The tracking numbers do not work on ones outside the US; plus please give extra time because we are in uncertain times and mail services are experiencing delays.

;

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