Announcing our 2020 subscription offer : 'U2 eXPERIENCE + iNNOCENCE – LIVE IN BERLIN'

[manu51 1]

Send a contact for an exchange of the dvd ,received mail that they contact me within 12 hours.

but no news, someone can help me? Send 3 messages in ´contact us’

Edited September 25, 2020 by manu51

[Max Tsukino 2,758]

On 9/22/2020 at 12:59 PM, AlbertotreblA said:

Same here! Mexico y aun no llega el dvd, tambien me puse en contact y tambien me dijern gustas que te enviemos otro... y pasa lo mismo el enlace de UPS n avanza nunca... alguna solucion posible ?

Te contesto en español por cuestiones de hacerlo más sencillo (pero te pediría que en el futuro uses inglés. Gracias):

El enlace de UPS marca solamente hasta que algún paquete es manejado dentro del territorio de Estados Unidos, que es donde se envía el regalo anual. Una vez que el paquete sale de Estados Unidos ya no hay forma de continuar con el rastreo, puesto que ahí entra bajo responsabilidad del correo local, en este caso SEPOMEX. Hasta donde entiendo no hay modo por parte de SEPOMEX de continuar con el rastreo de este tipo de paquetes. No queda otra mas que confiar en que desde su parte lo entreguen en tiempo y forma.

Una posible solución para el futuro podría ser alguno de los servicios de PO Box en Estados Unidos - de hecho es como solucione el envió del regalo de U2.com (uno de los paquetes jamas llego al destino, aun sabiendo que había sido enviado en buen tiempo).

Suerte!

[Max Tsukino 2,758]

8 hours ago, manu51 said:

Send a contact for an exchange of the dvd ,received mail that they contact me within 12 hours.

but no news, someone can help me? Send 3 messages in ´contact us’

Please be patient. They will contact you eventually... If it's possible for you please call them [+001-949-333-4820 (Outside the US) | +1-855 867-5297 (Inside the US)] ... There's a better chance to get an answer this way...

[manu51 1]

Thanks i will wait..

hope soon

 

[manu51 1]

received a mail that they will reship a new one. Hope it’s real

 

Edited September 26, 2020 by manu51

[mich40 2,561]

6 hours ago, manu51 said:

received a mail that they will reship a new one. Hope it’s real

 

Let us know how it goes. 

[joshthetree 115]

Hi, I wonder if anyone can help - the DVD I received skips/ jumps.  I have tried it on 3 different devices and the issue still exists.  Is there anyway I can return it for a replacement?  I tried the help form but got a message saying it's not monitored.  Hope someone can help, thank you

[mich40 2,561]

1 hour ago, joshthetree said:

Hi, I wonder if anyone can help - the DVD I received skips/ jumps.  I have tried it on 3 different devices and the issue still exists.  Is there anyway I can return it for a replacement?  I tried the help form but got a message saying it's not monitored.  Hope someone can help, thank you

Is the skip around Vertigo? Several people have had reported a similar issue. 
In addition to the help form, you may call:

+001-949-333-4820 (outside the US).

1-800-615-1324 (inside the US)

If you look back a page, another member did receive the same message on the help form, but did end up getting a response. 
There could be a delay though, due to the pandemic. 

[joshthetree 115]

Thanks for the reply Mich, yes Vertigo, will try the form again.

Update-- tried again but get message saying not answering email or phone, here's a screen grab

Update --- got an email saying my form was received and then another today saying that a replacement has shipped. So the form works, even though it says it doesn't 🤔 Thank you for your help 👍

Edited October 20, 2020 by joshthetree

[sukhjitkamal 71]

My subscription expires within the next 30 days. I am yet to renew for 2020 so when I do I will receive the Berlin DVD. However I do not want this gift when I renew, and I would rather have the 2021 gift (although its not been announced yet). Who do I ask to see if this is possible and what's the likeliness of them having adding a month to by subscription so I can choose the 2021 gift?