Subscriber lukylsp 111 Posted November 23, 2020 Subscriber Share Posted November 23, 2020 Mods, sorry if this is in the wrong place - if so, please feel free to move and apologies in advance! Over two weeks ago I placed an order for merch and it hasn't been package yet let alone shipped out. I've emailed Live Nation twice and have received no response which is a bummer (need it for gifts on 12/06). Anyone else having this issue? I'd be less concerned if Live Nation responded at least but they aren't. thanks! 1 Quote Link to post Share on other sites
Community Moderator mich40 2,653 Posted November 24, 2020 Community Moderator Share Posted November 24, 2020 Try using the Contact Us form here (using U2.com shop/merchandise from the drop down menu) : https://www.u2.com/help or call +001-949-333-4820 (outside the US). 1-800-615-1324 (inside the US) 1 Quote Link to post Share on other sites
Subscriber grubes1322 1 Posted December 17, 2020 Subscriber Share Posted December 17, 2020 I am having the same issue. I purchased the ATYCLB CD box, the ornament and the mask set on 10/30, and I have no heard a word from anyone since. I have sent multiple messages that have gone unanswered, Finally, two days ago, I called a number I found for LN (not the one listed above) and was told my shipment was backordered. I was charged at the time of purchase. cards aren't usually charged until an order is fulfilled. Additionally, I was told that I should have received an email updating me on the order status, and I did not. So, here we are nine days before Christmas, and an order I placed almost two months ago isn't going to be here, and I had to beg someone to update me. Very, very, very poor customer service. 1 Quote Link to post Share on other sites
Subscriber Shannon387 253 Posted December 27, 2020 Subscriber Share Posted December 27, 2020 I am also. They’re not responding to any requests. If you’re in the U S you can report the shop to the BBB. They’ll mediate. I’ve done it before in the past & will likely again for the current problem when I get to the point where I’m ready to deal with it. I can say I’m never trusting that shop again. It’s unfortunate that shop is so horrible at communication. 1 Quote Link to post Share on other sites
Subscriber pix 1 Posted January 11 Subscriber Share Posted January 11 (edited) I am in the same situation with them but I was offered a refund or replacement by Victor in customer service- I asked for the refund and didn’t hear anything further so I have disputed the charge with my credit card company. My postal tracking still says that royal mail are expecting the package and that is from 6th dec so guessing it has not actually been shipped. Edited January 11 by pix 1 Quote Link to post Share on other sites
Subscriber monica martino 150 Posted January 11 Subscriber Share Posted January 11 Fanfire was not the best for the shop but this bsimerch.com is even worse. Still waiting from October 31st. Got several mails from them each time postponing the shipping for some reason. Last one was order out by the end of last week. My order status is still UNFULFILLED. Waiting 24h more than I'll ask for a refund. 1 Quote Link to post Share on other sites
Community Manager bigwave 787 Posted January 12 Community Manager Share Posted January 12 17 hours ago, monica martino said: Fanfire was not the best for the shop but this bsimerch.com is even worse. Still waiting from October 31st. Got several mails from them each time postponing the shipping for some reason. Last one was order out by the end of last week. My order status is still UNFULFILLED. Waiting 24h more than I'll ask for a refund. sorry to hear of yours and others issues recently on shop orders - just checking you sent notes (more than once?) up through the Contact Us form on the Help page? Also, if still outstanding, can you post (or PM) your order number (no other details required as yet), i.e. U2T#XXXX so we can try to escalate from our end, thanks Monica. Quote Link to post Share on other sites
Subscriber monica martino 150 Posted January 12 Subscriber Share Posted January 12 Hey I used contact form from here, from bsimerch.com, their live chat, everything but phone calls. Thanks for your reply Quote Link to post Share on other sites
Subscriber mdarwin 5 Posted January 16 Subscriber Share Posted January 16 In the same boat here. Ordered on 10/30/2020 and have sent numerous emails through Contact Us with NO response and no updates on my order. BTW my order # is U2T#7551. Hopefully bigwave can provide me some answers or escalate this to the right people for a response. Peace. Mark Quote Link to post Share on other sites
Community Moderator Max Tsukino 2,818 Posted January 16 Community Moderator Share Posted January 16 48 minutes ago, mdarwin said: In the same boat here. Ordered on 10/30/2020 and have sent numerous emails through Contact Us with NO response and no updates on my order. BTW my order # is U2T#7551. Hopefully bigwave can provide me some answers or escalate this to the right people for a response. Peace. Mark Very sorry for this... info added and will be escalated. Thanks... 1 Quote Link to post Share on other sites
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