Subscriber monica martino 150 Posted February 3 Subscriber Share Posted February 3 If you didn't select the option shipping with tracking at the time of your order it is really impossible to provide one because it's totally different service (and cost). Good luck you get it quickly 😁 Quote Link to post Share on other sites
Subscriber grubes1322 1 Posted February 3 Subscriber Share Posted February 3 It's more of a risk to the seller than the buyer to not have tracking. What is stop someone from receiving their order and saying they didn't and demanding their money back? I am sure that happens all the time, and without tracking, how does the seller prove they sent the order? Anyway, I also just received an email that says my order will be dispatched soon. So that's one vote for shipped on January 12, and one vote for 'in the final stages of preparation'. As long as you are sure! 😀 Quote Link to post Share on other sites
chrix 0 Posted February 4 Share Posted February 4 Meanwhile thank you for your advices! Quote Link to post Share on other sites
Subscriber grubes1322 1 Posted February 4 Subscriber Share Posted February 4 I have now received a shipping notice from the U2 US store and a tracking number that indicates the label has been created. The order summary they sent me is correct, and given the package's weight, I hope they got it right! Quote Link to post Share on other sites
Subscriber u2hibby 0 Posted February 9 Subscriber Share Posted February 9 (edited) Update: I'm in Canada and finally received my order. I ordered on 10/30/20 for reference. The t-shirt, hoodie and masks are amazing. I like most others only received one luggage tag (ordered a set of 3). I'm pissed given I had to wait 90+ days to not get the correct order. Given I paid in full for this order 90 + days ago, I'm at a loss for what to do. I'm thinking a CC charge back. To those impacted, what solutions are being offered from LN to you? Some interesting things I noticed: The package I received contained individually wrapped masks, t-shirt, hoodie however my luggage tag was unwrapped and loose. The luggage tag I received is decorative and not useable, was this listed when we purchased it? There doesn't appear to be a way to affix the tag to a piece of luggage? With the masks - Are they machine washable? There is nothing to suggest they are or aren't like the other articles of clothing I received. Jason Edited February 9 by u2hibby Fixed Spacing Quote Link to post Share on other sites
Community Moderator mich40 2,653 Posted February 9 Community Moderator Share Posted February 9 55 minutes ago, u2hibby said: Update: I'm in Canada and finally received my order. I ordered on 10/30/20 for reference. The t-shirt, hoodie and masks are amazing. I like most others only received one luggage tag (ordered a set of 3). I'm pissed given I had to wait 90+ days to not get the correct order. Given I paid in full for this order 90 + days ago, I'm at a loss for what to do. I'm thinking a CC charge back. To those impacted, what solutions are being offered from LN to you? Some interesting things I noticed: The package I received contained individually wrapped masks, t-shirt, hoodie however my luggage tag was unwrapped and loose. The luggage tag I received is decorative and not useable, was this listed when we purchased it? There doesn't appear to be a way to affix the tag to a piece of luggage? With the masks - Are they machine washable? There is nothing to suggest they are or aren't like the other articles of clothing I received. Jason Hi. I’ve sent you a pm concerning the luggage tag. Quote Link to post Share on other sites
Subscriber Malahide 648 Posted February 9 Subscriber Share Posted February 9 I want to order a few items from the UK Shop (yes, I'm aware I apparently take a risk when I read the comments here), but I wonder if I'll have to pay a surplus since the UK isn't a member of the European Union anymore. A recent order from Great Britain through eBay has costed me a lot. The extra fees represented almost halve of the price of the item I bought and that is a lot. 1 Quote Link to post Share on other sites
Subscriber grubes1322 1 Posted February 9 Subscriber Share Posted February 9 UPDATE: I received my order via UPS on 2/8/21. I received the items I ordered, and everything arrived in perfect condition. Thank you to the mods for taking an interest in these situations. I wish everyone all the best. Quote Link to post Share on other sites
Subscriber doctornickriviera 796 Posted February 9 Subscriber Share Posted February 9 It is embarrassing that customer service is abysmal at the U2 Shop. the mods shouldn’t be fielding queries/ chasing orders for customers. It was better in the pre internet days. There’s no excuse now. Quote Link to post Share on other sites
Subscriber AJ2 12 Posted February 11 Subscriber Share Posted February 11 I placed my order on 10/30/20 like others for the ATYCLB listening listening party merchandise. (Not the earlier ornament / pin merchandise) I actually split it between the UK store and the US store. And yes I ordered some of the same items from both stores. Although a long delay in the UK order, it was fulfilled in early January. The order was complete. And there were three luggage tags packaged together in a plastic bag, one of each design, as ordered. Almost a month after the order from the UK arrived, my order from the US arrived today. The order is in good shape, and everything I ordered is in there. However, like others, instead of three luggage tags as ordered, only one was in the package. It was in a bubble wrap yellow envelope by itself. There is no sign of the other two. I called the 1-800 number on the invoice and got a message that due to "staff training and development" they aren't currently taking phone calls and I should call back at a later time. The invoice does say "1 ATYCLB Felt Luggage Tags" And the replica Elevation Tour program has still not shipped. When I call about the missing luggage tags, I will ask about that program as well. Quote Link to post Share on other sites
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