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U2.com 2021 Subscription Gift Offer : U2 Live at the Apollo : Discussion Thread


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4 hours ago, stijn said:

So I did was was asked and all I got was:

 
Thank you for reaching out to us!

If you are receiving this message, it is because we are a little behind on getting to your ticket.

Please rest assured that we are working diligently to answer all tickets and you should be provided with a resolution very soon.

Sincerely,

Customer Service

 

Why is U2.com always such a pain in the ass?

  On 8/19/2021 at 10:11 PM, Max Tsukino said:

About the issue in Belgium and Denmark (and for if it happens in other countries as well) we request all of you on this situation to please go to the Help section (https://www.u2.com/help).

Once there, please select the CONTACT US form on the right column on that page. As the topic, please select Gift Membership Issues (purchased from U2 Shop).

 

we just learned that there is now a dedicated topic in the drop down menu for Subscriber Gift Shipping Issue, available on the Help page :  https://www.u2.com/help - please can you re-send there, thanks

 

 

Screen Shot 2021-08-24 at 18.14.06.png

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13 hours ago, boy1952 said:

Thank you for your advise.

I emailed, but no answer so far... Unfortunate, time to pay is running out...Thank's anyway for your help!

 

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I think mine might have avoid customs. Don't get mad people, that's just the new VAT laws... If its not clearly stated on the parcels that the vat has already been paid, you'll have fees. It's a bummer but hopefully this will be resolved in years to come... 

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11 hours ago, Madfl3a said:

I think mine might have avoid customs. Don't get mad people, that's just the new VAT laws... If its not clearly stated on the parcels that the vat has already been paid, you'll have fees. It's a bummer but hopefully this will be resolved in years to come... 

problem is.. they sent it as merchandise instead of gift. 
Makes a big difference to us. 

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Totally left in the cold...They are pointing at each other.

Note to self: Leave this fanclub after being member from literally minute 1

Cheers, 

stijn@U2.com

 

Leeleanna Steward (Merch Traffic)

Aug 24, 2021, 11:36 EDT

We appreciate that you've taken the time to contact us!

Unfortunately, we are unable to assist you with this purchase, as both memberships and presales are handled by the fan club directly. You can reach them at:

support@u2.com

(855) 867-5297 (U.S.)

(949) 333-4820 (International)

Please feel free to reach out if you have any further questions or concerns.

Sincerely,

Leeleanna
Customer Service

 

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5 hours ago, u2greety said:

problem is.. they sent it as merchandise instead of gift. 
Makes a big difference to us. 

The gift label only doesn't work anymore... I've been paying tons of customs fees these past months even though some were gifts. Customs blocks the package, you don't pay the vat because gift but still the custom fees. It's a real big mess 😭

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Posted (edited)
On 8/24/2021 at 7:25 AM, ZOO_ADDICT said:

Belgium (20 euros fees) , Italy (4 euros fees), Germany (7 euros fees) , Denmark...Waiting for mine in France and hoping not to have this misfortune.

Really a shame that U2.com has not already a word for the european subscriber

Denmark is nearly 22 euros :(

Edited by Cassiopia
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