Obviously, I like the way you think...and write. (I was the one asking how the gifts are decided and by whom, btw - but I'm sure there were others too.)
I know I probably annoyed some by writing in such an impassioned fashion about what I thought - I was sitting on many of those thoughts for several years now. The current state of affairs was the metaphorical "straw-that-broke-the-camel's-back" - problems don't get fixed unless grievances are aired in a timely fashion.
I would like it to be part of our account info page, i.e., a question is asked during the renewal proce