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bigwave

Community Manager
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Everything posted by bigwave

  1. you are showing as paid member, so your code will be on the Tours page
  2. have forwarded this on to LN team - more when I get it
  3. whats the first 5 characters of your code - U215A or U215B
  4. reply as best you can explaining they have not answered your question
  5. I expect they are working through a lot of queries, but it would;t hurt to send again
  6. not yet, but we will set one up when we know exactly what the guidelines are for each venue - may take a few days to gather all info on that
  7. go for it - only you can book your own tickets, all i can do is try to get problems resolved - well done So is redzone sold out? could well be
  8. best send a note off here : http://www.u2.com/help explaining
  9. go for it - only you can book your own tickets, all i can do is try to get problems resolved - well done
  10. log out clear cookies, cache and log in again - which package did you choose? (If it was a gift subscription then that has to be redeemed before become a live subscription)
  11. sharing codes = ban & ticket cancellation. Please don't ask again
  12. also, has anyone tried calling O2 direct?
  13. google tunnelbear - free VPN service, try that if you suspect an IP issue
  14. have sent your details also, will post back as soon as I get a response
  15. ok, have sent a help request on behalf of alonlo jathomas88 FiL davidp anyone else please add below
  16. The account was only set up yesterday. Was fine before I went to bed, now it's telling me to upgrade? hmm odd... get a message off to the http://www.u2.com/help - also try logging out, clear browser cache & cookies and log in again
  17. ok, I am gonna take names of everyone who is struggling to book O2 - if you add below that you are still having problems, thanks
  18. are you in the xPERIENCE group? Q - How do I know what pre-sale priority group I am? A - There are two groups of subscribers taking part in the pre-sale and the email you receive with your pre-sale code indicates which group you are in. Our 'EXPERIENCE' group of longtime subscribers (those who were current, paid-up subscribers on 09/09/2014) have access from the first day of the pre-sale. Your unique pre-sale access code will have a prefix of U215A... Our 'INNOCENCE' group, who joined as new subscribers or upgraded an expired account after the release of the latest album in September 9, 2014, enter early on the second day. Your unique pre-sale access code will have a prefix of U215B...
  19. elaborate please? Does he need to elaborate, plenty of people can't buy tickets, when others seeing plenty available. See the London thread as well I just updated the London thread - need to be more specific so we can assist best we can, just moaning does not help.
  20. screenshots of the whole process (12.13 PM 4th December 2014)
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