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bigwave

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Everything posted by bigwave

  1. 2 tickets for indoor shows (with less capacity overall) probably the fairest thing to all fans IMHO
  2. UPDATED FAQ AS OF 10/12/2014 PRE-SALE & CODE INFO Q- New pre-sales have just been announced, if I join right now, can I still participate? A – Yes, you can. Once you subscribe and log in to U2.com and go to the tour page, your pre-sale access code will be displayed on that page immediately. Just enter that code at the ticket site to take part in the pre-sales. As the pre-sales close at 12noon on Friday, give yourself some time once you have subscribed and gotten your pre-sale code, to actually purchase tickets at the ticket site – at least an hour, maybe more. Q - I am a new subscriber to U2.com, where will I find my unique pre-sale ticketing code ? A - When you are logged in as a subscriber, you'll find your code on the Tour Page. Q - I have used my unique pre-sale access code to buy tickets in the first set of shows announced. Can I use it again in pre-sales beginning Wed. 10th December, for the additional dates that have been announced ? A - No, If you have already bought two tickets in the pre-sales, you have used up your allocation as a subscriber and your presale ticketing code is no longer valid. Q I only bought one ticket in pre-sales for the first set of shows announced, can I use my code to buy one more ticket to one of the additional shows that have been announced? A With the exception of the Amsterdam and Stockholm shows (which use a different ticketing system) you can use your code to buy one more ticket. If you bought a ticket for the Amsterdam or Stockholm show, your pre-sale access code will no longer work against these additional shows. Q - Do I have to be a U2.com Subscriber to participate in the U2.com Tour Ticket presale? A - Yes, this pre-sale is only for Subscribers of U2.com who have purchased a Subscription. Subscribe here. If you have an existing account, but it has expired, Upgrade here. Or, if you are a paid up subscriber but wish to renew your subscription now, renew here. Q - When is the latest I can join U2.com to be involved in the Internet ticket pre-sale? A - Anyone who is a current Subscriber to U2.com can participate when ticket pre-sales take place but those who have been Subscribers longest get the earliest opportunity to enter the pre-sale. 'Experience Subscribers' have access starting on the morning of Day 1 of the pre-sale, 'Innocence Subscribers' have access from the morning of Day 2 of the pre-sale. The pre-sale for each concert closes at Noon / Midday on Day 3. The public ticket sale will start after Day 3 of the pre-sale. The exact times for access are made available on the tour page of U2.com. Q - How do I know what pre-sale priority group I am? A - There are two groups of subscribers taking part in the pre-sale and the email you receive with your pre-sale code indicates which group you are in. Our 'EXPERIENCE' group of longtime subscribers (those who were current, paid-up subscribers on 09/09/2014) have access from the first day of the pre-sale. Your unique pre-sale access code will have a prefix of U215A... Our 'INNOCENCE' group, who joined as new subscribers or upgraded an expired account after the release of the latest album in September 9, 2014, enter early on the second day. Your unique pre-sale access code will have a prefix of U215B... Only after this does a public onsale begin. (You may also find which priority group you are in displayed on the Account Info page when logged in.) Please Note: We do not change your subscription category. No exceptions will be made. Q - What is an Internet pre-sale? A - An Internet pre-sale is an advance window to access tickets prior to the general public sale of the tickets. Q - How do I gain access to the U2.com Tour Ticket pre-sale? A - To gain access to the U2.com Tour Ticket presale you will need your unique and personal Pre-sale Access code that has been allocated to you as an eligible current Subscriber of U2.com. You will be notified of how and when to access the pre-sale ticketing pages via the U2.com Tour page and by email. The pre-sale ticketing links FOR EACH CONCERT will also be available via the Tour page of U2.com once the pre-sale for that concert has started. Q - Where is my unique Pre-sale Access Code? A -Your unique Pre-sale Access Code can be found on the U2.com Tour page when you are logged in as a subscriber. In advance of the pre-sales, current paid-up eligible Subscribers to U2.com will be emailed (at the address they registered on the site with) details on how the pre-sale works. Q - Does the pre-sale start on the same day for all shows? A - No. Following the tour announcement you will be able to see all the shows that have been announced and the pre-sale start dates for each Subscriber groups - iNNOCENCE or eXPERIENCE - on the tour pages of U2.com. Q - Do I have to buy my U2 pre-sale tickets in a specific timeframe? A - U2.com is able to offer Subscribers the chance to access pre-sale tickets in all price-ranges but as capacity in each category may be limited all pre-sale tickets are sold on a 'first-come, first-served' basis. The start and end times for each pre-sale will be displayed on the U2.com Tour page. Q - How Many Tickets Can I buy? A - As a paid-up U2.com Subscriber you are eligible to purchase up to TWO tickets across the tour. You can split this up across two shows or just use for a single show. Please note: due to different ticketing systems in Stockholm and Amsterdam, if you use your code for either of these shows it is valid for only a single transaction. You could buy two tickets for a show in one of these cities but if you bought only one ticket, the code would not work to buy a second ticket. Q - On Previous Tours, Subscribers have been able to buy up to four tickets ? A - When the band play outdoors in stadiums, subscriber presale access has been up to four tickets. When the band tour indoors, in arenas, ticket capacity is reduced and subscribers qualify for up to two tickets. In 2015 the band are playing indoor arenas. Q - If I miss the pre-sale for the show of my choice am I able to use my unique U2.com ticket access code for that show? A - No. After the pre-sale has ended for a show, any remaining tickets allocated for the pre-sale for that show, will go on sale to the general public. The links to the ticket vendors that are selling tickets for the public ticket sale will be available on the tour page of U2.com. If there are subsequent pres-ales then your unused code will still be eligible to take part in presales for alternative U2 2015 concerts. Q - How much do the U2.com pre-sale tickets cost? A - Any tickets purchased during the pre-sale will cost the same as the tickets available during the public sale and any charges made by the local ticket vendors will also be the same. The U2.com pre-sale privilege gives you advanced access to tickets, it does not provide you a discount on ticket prices or charges. Q - Does a Subscription to U2.com guarantee I can purchase tickets? A - No. U2.com pre-sales provide early access but cannot guarantee tickets. Tickets are sold on a first come, first served basis. Q - If I don't use my pre-sale ticketing access code in presales for shows announced on December 3rd, will the code still be valid for use if/when other dates are announced - such as the Dublin shows, details of which are still to be revealed ? A - Yes. Your un-used pre-sale ticketing access code will be valid to use if further shows are announced. Q - New presales have been announced, if I renew my subscription early, will I get a new pre-sale code? A – No, once a code has been assigned to a subscriber, and that code is used, no new code will be issued no matter how many times you renew. Q – I bought my 2 tickets during the presale, can I buy more in the public sale? A – Yes, rules for pre-sales do not affect public / general sales. TICKET PURCHASING Q. Ticketmaster system is telling my code pre-sale code was used when it was definitely not used. What can I do? A. Contact Ticketmaster Customer Support for issues you are having with their ticketing site. 1-800-653-8000 | customer_support@ticketmaster.com | http://www.ticketmaster.com/h/customer-service.html Q - How much do the U2.com presale tickets cost? A - Any tickets purchased during the presale will cost the same as the tickets available during the public sale and any charges made by the local ticket vendors will also be the same. The U2.com presale privilege gives you advanced access to tickets, it does not provide you a discount on ticket prices or charges. Q - How do I enter my personal presale code to take part in the presale? A - When the presale for your chosen show opens, you will need to visit the presale ticketing page for the ticket vendor selling presale tickets for that show. On the presale ticketing page of the ticket vendor, there will be a box for you to enter your code. The links for the ticketing vendor presale ticketing pages will be notified to you via the registered email address that you provided to U2.com. The links will also be available on the tour pages of U2.com Q - Once I have ordered will I receive an order confirmation? A - Most ticket companies provide an online order reference number as confirmation of your purchase. Q - If I have any questions concerning my purchase can I contact someone? A - You must always contact the customer services of the ticket vendor from whom you made your purchase. Q - If I have any questions concerning my purchase can I contact someone? A - You must always contact the customer services of the ticket vendor from whom you made your purchase. Q - Can I get replacement tickets if I lose my tickets? A - Policy concerning lost tickets can vary from venue to venue so contact the customer service department of the ticket company you purchased from to discuss your options. Q - Once I have purchased, when will I receive my tickets? A - Tickets are sent out well in advance of the show. If you haven't received your tickets 7 days prior to your show please call the customer service department of the ticket vendor from whom you purchased your tickets. Q - If I don't use my presale ticketing access code in presales for shows announced on December 3rd, will the code still be valid for use if/when other 2015 dates are announced - such as the Dublin shows, details of which are still to be revealed ? A - Yes. Your un-used presale ticketing access code will be valid to use in further shows announced for 2015. Q - How can I purchase tickets for disabled access? A - In North America you can click the accessible seating icon on the 'event detail' page, and fill out a form, which sends an email request to Ticketmaster's e-care for handling. The form contains a field to accept your access code. If you are booking tickets for European shows and you require special needs seating please follow the instructions on the relevant page of the website that is selling the tickets for the show of your choice. CUSTOMER SUPPORT / HELP FOR TICKETING SITES: Stockholm Paris Berlin Amsterdam North America shows / Ticketmaster Montreal GENERAL U2.COM MEMBERSHIP QUESTIONS Q - What are the benefits I receive when I become a U2.com subscriber? A - The benefits of a U2.com subscription are explained in detail on the Subscribe page. As well as the special content and offers on the subscriber site, paid-up subscribers receive a limited edition gift (this year a classic live set from 1980 on double vinyl) can take 25% off their first purchase in our Store and when the band head out on tour, gain access to ticket pre-sales. Q - How much does it cost to subscribe to U2.com? A - The Subscription price is $50 per year but existing subscribers pay only $40.00 when they renew their current subscription. Q - I don't have a credit card, can I purchase a U2.com subscription membership with a check or money order? A - At this time, we only accept credit cards for payment. Q - Where do I renew my subscription on the web site? A - To resubscribe, simply go to: renew.U2.com, login, and follow the renewal instructions. Q - If my subscription has not yet expired, and I renew my subscription now, what is the expiration date of my new subscription? A - You can renew your subscription at any time and it will continue for one year after the end of your current subscription term. Please note, your discounted resubscription fee of $40 is valid until the end of your existing subscription term. If you let your subscription term expire you will keep your U2.com profile, but the paid benefits will not apply. To reactivate you will need to purchase a new subscription at $50. Q - If I renew my U2.com subscription, will I receive a ticket access code for pre-sale tickets? A -In a touring period, paid-up subscribers receive an opportunity to enter a special ticket presale. Q - After I renew my subscription, can I still use the 25% discount coupon from my previous subscription? A - Yes. If you have not used your discount coupon it will still be valid up to a year from the date when you first became a subscriber. Please note that you will not be able to use multiple discount coupons on a single order - they are only good for one transaction at a time. Q - How do I order a U2.com subscription for a friend or relative so that they can also receive the Double Vinyl Live Set or the book 'North Side Stories' or a bundle including both of these gifts ? A - Go here, add the gift membership to your Cart, and complete the checkout process. After you have completed your order, we will send you an electronic gift certificate via e-mail. When you email this certificate to your friend or family member, they can use it to take out their annual subscription to U2.com. Your gift recipient will receive a one-year subscription - from you - and we'll send them a copy of the Double Vinyl Live Set (on release in Spring 2015) or the book 'North Side Stories' (immediately). They will also get access-all-areas to the U2.com Subscribers Site. Q - Can I use my 25% coupon toward my membership fee or a friend's fan club membership? A - No. Your membership discount offers are only good toward merchandise purchases made in the official U2.com store and are non-transferable. MEMBERSHIP SIGN UP QUESTIONS Q - How do I sign up to U2.com? A - Click on the Sign up / Sign In link at the top of the page (or just click here for the Subscribe page). When you sign up with U2.com, you can choose free membership or paid membership. Paid membership entitles you to the full benefits of being a U2.com member such as 'U22' the double live album, a U2.com email address, members only discount offers, and access to U2.com community area, exclusive content and more. U2.COM PROFILE Q - How do I edit my profile? A - When you are logged in with either a free or paid account, click on the ACCOUNT INFO button at the top of the page. You can update your profile information from there. Note - user names and display names are not changeable, but please make sure to update your email address, mailing address, etc. Q - How do I change or request my password? A - Go here to request a new password. PRE-SALE & CODE INFO Q - Do I have to be a U2.com Subscriber to participate in the U2.com Tour Ticket presale? A - Yes, this pre-sale is only for Subscribers of U2.com who have purchased a Subscription. Subscribe here. If you have an existing account, but it has expired, Upgrade here. Or, if you are a paid up subscriber but wish to renew your subscription now, renew here. Q - When is the latest I can join U2.com to be involved in the Internet ticket pre-sale? A - Anyone who is a current Subscriber to U2.com can participate when ticket pre-sales take place but those who have been Subscribers longest get the earliest opportunity to enter the pre-sale. 'Experience Subscribers' have access starting on the morning of Day 1 of the pre-sale, 'Innocence Subscribers' have access from the morning of Day 2 of the pre-sale. The pre-sale for each concert closes at Noon / Midday on Day 3. The public ticket sale will start after Day 3 of the pre-sale. The exact times for access are made available on the tour page of U2.com. Q - How do I know what pre-sale priority group I am? A - There are two groups of subscribers taking part in the pre-sale and the email you receive with your pre-sale code indicates which group you are in. Our 'EXPERIENCE' group of longtime subscribers (those who were current, paid-up subscribers on 09/09/2014) have access from the first day of the pre-sale. Your unique pre-sale access code will have a prefix of U215A... Our 'INNOCENCE' group, who joined as new subscribers or upgraded an expired account after the release of the latest album in September 9, 2014, enter early on the second day. Your unique pre-sale access code will have a prefix of U215B... Only after this does a public onsale begin. (You may also find which priority group you are in displayed on the Account Info page when logged in.) Please Note: We do not change your subscription category. No exceptions will be made. Q - What is an Internet pre-sale? A - An Internet pre-sale is an advance window to access tickets prior to the general public sale of the tickets. Q - How do I gain access to the U2.com Tour Ticket pre-sale? A - To gain access to the U2.com Tour Ticket presale you will need your unique and personal Pre-sale Access code that has been allocated to you as an eligible current Subscriber of U2.com. You will be notified of how and when to access the pre-sale ticketing pages via the U2.com Tour page and by email. The pre-sale ticketing links FOR EACH CONCERT will also be available via the Tour page of U2.com once the pre-sale for that concert has started. Q - Where is my unique Pre-sale Access Code? A -Your unique Pre-sale Access Code can be found on the Tour page of U2.com when you are logged in as a subscriber. In advance of the pre-sales, current paid-up eligible Subscribers to U2.com will be emailed (at the address they registered on the site with) details on how the pre-sale works, including a unique pre-sale access code they will need to use to take part. Q - Does the pre-sale start on the same day for all shows? A - No. Following the tour announcement you will be able to see all the shows that have been announced and the pre-sale start dates for each Subscriber groups - iNNOCENCE or eXPERIENCE - on the tour pages of U2.com. Q - Do I have to buy my U2 pre-sale tickets in a specific timeframe? A - U2.com is able to offer Subscribers the chance to access pre-sale tickets in all price-ranges but as capacity in each category may be limited all pre-sale tickets are sold on a 'first-come, first-served' basis. The start and end times for each pre-sale will be displayed on the U2.com Tour page. Q - How Many Tickets Can I buy? A - As a paid-up U2.com Subscriber you are eligible to purchase up to TWO tickets across the tour. You can split this up across two shows or just use for a single show. Please note: due to different ticketing systems in Stockholm and Amsterdam, if you use your code for either of these shows it is valid for only a single transaction. You could buy two tickets for a show in one of these cities but if you bought only one ticket, the code would not work to buy a second ticket. Q - On Previous Tours, Subscribers have been able to buy up to four tickets ? A - When the band play outdoors in stadiums, subscriber presale access has been up to four tickets. When the band tour indoors, in arenas, ticket capacity is reduced and subscribers qualify for up to two tickets. In 2015 the band are playing indoor arenas. Q - If I miss the pre-sale for the show of my choice am I able to use my unique U2.com ticket access code for that show? A - No. After the pre-sale has ended for a show, any remaining tickets allocated for the pre-sale for that show, will go on sale to the general public. The links to the ticket vendors that are selling tickets for the public ticket sale will be available on the tour page of U2.com. If there are subsequent pres-ales then your unused code will still be eligible to take part in presales for alternative U2 2015 concerts. Q - How much do the U2.com pre-sale tickets cost? A - Any tickets purchased during the pre-sale will cost the same as the tickets available during the public sale and any charges made by the local ticket vendors will also be the same. The U2.com pre-sale privilege gives you advanced access to tickets, it does not provide you a discount on ticket prices or charges. Q - Does a Subscription to U2.com guarentee I can purchase tickets? A - No. U2.com pre-sales provide early access but cannot guarentee tickets. Tickets are sold on a first come, first served basis. Q - If I don't use my pre-sale ticketing access code in presales for shows announced on December 3rd, will the code still be valid for use if/when other dates are announced - such as the Dublin shows, details of which are still to be revealed ? A - Yes. Your un-used pre-sale ticketing access code will be valid to use if further shows are announced. TICKET PURCHASING Q. Ticketmaster system is telling my code pre-sale code was used when it was definitely not used. What can I do? A. Contact Ticketmaster Customer Support for issues you are having with their ticketing site. 1-800-653-8000 | customer_support@ticketmaster.com | http://www.ticketmaster.com/h/customer-service.html Q - How much do the U2.com presale tickets cost? A - Any tickets purchased during the presale will cost the same as the tickets available during the public sale and any charges made by the local ticket vendors will also be the same. The U2.com presale privilege gives you advanced access to tickets, it does not provide you a discount on ticket prices or charges. Q - How do I enter my personal presale code to take part in the presale? A - When the presale for your chosen show opens, you will need to visit the presale ticketing page for the ticket vendor selling presale tickets for that show. On the presale ticketing page of the ticket vendor, there will be a box for you to enter your code. The links for the ticketing vendor presale ticketing pages will be notified to you via the registered email address that you provided to U2.com. The links will also be available on the tour pages of U2.com Q - Once I have ordered will I receive an order confirmation? A - Most ticket companies provide an online order reference number as confirmation of your purchase. Q - If I have any questions concerning my purchase can I contact someone? A - You must always contact the customer services of the ticket vendor from whom you made your purchase. Q - If I have any questions concerning my purchase can I contact someone? A - You must always contact the customer services of the ticket vendor from whom you made your purchase. Q - Can I get replacement tickets if I lose my tickets? A - Policy concerning lost tickets can vary from venue to venue so contact the customer service department of the ticket company you purchased from to discuss your options. Q - Once I have purchased, when will I receive my tickets? A - Tickets are sent out well in advance of the show. If you haven't received your tickets 7 days prior to your show please call the customer service department of the ticket vendor from whom you purchased your tickets. Q - If I don't use my presale ticketing access code in presales for shows announced on December 3rd, will the code still be valid for use if/when other 2015 dates are announced - such as the Dublin shows, details of which are still to be revealed ? A - Yes. Your un-used presale ticketing access code will be valid to use in further shows announced for 2015. Q - How can I purchase tickets for disabled access? A - In North America you can click the accessible seating icon on the 'event detail' page, and fill out a form, which sends an email request to Ticketmaster's e-care for handling. The form contains a field to accept your access code. If you are booking tickets for European shows and you require special needs seating please follow the instructions on the relevant page of the website that is selling the tickets for the show of your choice. GENERAL U2.COM MEMBERSHIP QUESTIONS Q - What are the benefits I receive when I become a U2.com subscriber? A - The benefits of a U2.com subscription are explained in detail on the Subscribe page. As well as the special content and offers on the subscriber site, paid-up subscribers receive a limited edition gift (this year a classic live set from 1980 on double vinyl) can take 25% off their first purchase in our Store and when the band head out on tour, gain access to ticket pre-sales. Q - How much does it cost to subscribe to U2.com? A - The Subscription price is $50 per year but existing subscribers pay only $40.00 when they renew their current subscription. Q - I don't have a credit card, can I purchase a U2.com subscription membership with a check or money order? A - At this time, we only accept credit cards for payment. Q - Where do I renew my subscription on the web site? A - To resubscribe, simply go to: renew.U2.com, login, and follow the renewal instructions. Q - If my subscription has not yet expired, and I renew my subscription now, what is the expiration date of my new subscription? A - You can renew your subscription at any time and it will continue for one year after the end of your current subscription term. Please note, your discounted resubscription fee of $40 is valid until the end of your existing subscription term. If you let your subscription term expire you will keep your U2.com profile, but the paid benefits will not apply. To reactivate you will need to purchase a new subscription at $50. Q - If I renew my U2.com subscription, will I receive a ticket access code for pre-sale tickets? A -In a touring period, paid-up subscribers receive an opportunity to enter a special ticket presale. Q - After I renew my subscription, can I still use the 25% discount coupon from my previous subscription? A - Yes. If you have not used your discount coupon it will still be valid up to a year from the date when you first became a subscriber. Please note that you will not be able to use multiple discount coupons on a single order - they are only good for one transaction at a time. Q - How do I order a U2.com subscription for a friend or relative so that they can also receive the Double Vinyl Live Set or the book 'North Side Stories' or a bundle including both of these gifts ? A - Go here, add the gift membership to your Cart, and complete the checkout process. After you have completed your order, we will send you an electronic gift certificate via e-mail. When you email this certificate to your friend or family member, they can use it to take out their annual subscription to U2.com. Your gift recipient will receive a one-year subscription - from you - and we'll send them a copy of the Double Vinyl Live Set (on release in Spring 2015) or the book 'North Side Stories' (immediately). They will also get access-all-areas to the U2.com Subscribers Site. Q - Can I use my 25% coupon toward my membership fee or a friend's fan club membership? A - No. Your membership discount offers are only good toward merchandise purchases made in the official U2.com store and are non-transferable. MEMBERSHIP SIGN UP QUESTIONS Q - How do I sign up to U2.com? A - Click on the Sign up / Sign In link at the top of the page (or just click here for the Subscribe page). When you sign up with U2.com, you can choose free membership or paid membership. Paid membership entitles you to the full benefits of being a U2.com member such as 'U22' the double live album, a U2.com email address, members only discount offers, and access to U2.com community area, exclusive content and more. U2.COM PROFILE Q - How do I edit my profile? A - When you are logged in with either a free or paid account, click on the ACCOUNT INFO button at the top of the page. You can update your profile information from there. Note - user names and display names are not changeable, but please make sure to update your email address, mailing address, etc. Q - How do I change or request my password? A - Go here to request a new password. CONTACT US If you have questions please call our customer support team at: 1-800-615-1324 (inside the US) +001-949-333-4820 (outside the US). Or, you can email us by using the Contact Us form on the right side of this page. updated FAQ's from the U2.com HELP page : http://www.u2.com/help PRE-SALE & CODE INFO Q - Do I have to be a U2.com Subscriber to participate in the U2.com Tour Ticket presale? A - Yes, this pre-sale is only for Subscribers of U2.com who have purchased a Subscription. Subscribe here. If you have an existing account, but it has expired, Upgrade here. Or, if you are a paid up subscriber but wish to renew your subscription now, renew here. Q - When is the latest I can join U2.com to be involved in the Internet ticket pre-sale? A - Anyone who is a current Subscriber to U2.com can participate when ticket pre-sales take place but those who have been Subscribers longest get the earliest opportunity to enter the pre-sale. 'Innocence Subscribers' have access starting on the morning of Day 1 of the pre-sale, 'Experience Subscribers' have access from the morning of Day 2 of the pre-sale. The pre-sale for each concert closes at Noon / Midday on Day 3. The public ticket sale will start after Day 3 of the pre-sale. The exact times for access are made available on the tour page of U2.com. Q - How do I know what pre-sale priority group I am? A - There are two groups of subscribers taking part in the pre-sale and the email you receive with your pre-sale code indicates which group you are in. Our 'EXPERIENCE' group of longtime subscribers (those who were current, paid-up subscribers on 09/09/2014) have access from the first day of the pre-sale. Your unique pre-sale access code will have a prefix of U215A... Our 'INNOCENCE' group, who joined as new subscribers or upgraded an expired account after the release of the latest album in September 9, 2014, enter early on the second day. Your unique pre-sale access code will have a prefix of U215B... Only after this does a public onsale begin. (You may also find which priority group you are in displayed on the Account Info page when logged in.) Please Note: We do not change your subscription category. No exceptions will be made. Q - What is an Internet pre-sale? A - An Internet pre-sale is an advance window to access tickets prior to the general public sale of the tickets. Q - How do I gain access to the U2.com Tour Ticket pre-sale? A - To gain access to the U2.com Tour Ticket presale you will need your unique and personal Pre-sale Access code that has been allocated to you as an eligible current Subscriber of U2.com. You will be notified of how and when to access the pre-sale ticketing pages via the U2.com Tour page and by email. The pre-sale ticketing links FOR EACH CONCERT will also be available via the Tour page of U2.com once the pre-sale for that concert has started. Q - Where is my unique Pre-sale Access Code? A -Your unique Pre-sale Access Code can be found on the Tour page of U2.come when you are logged in as a subscriber. In advance of the pre-sales, current paid-up eligible Subscribers to U2.com will be emailed (at the address they registered on the site with) details on how the pre-sale works, including a unique pre-sale access code they will need to use to take part. Q - Does the pre-sale start on the same day for all shows? A - No. Following the tour announcement you will be able to see all the shows that have been announced and the pre-sale start dates for each Subscriber groups – Innocence or Experience - on the tour pages of U2.com. Q - Do I have to buy my U2 pre-sale tickets in a specific timeframe? A - U2.com is able to offer Subscribers the chance to access pre-sale tickets in all price-ranges but as capacity in each category may be limited all pre-sale tickets are sold on a 'first-come, first-served' basis. The start and end times for each pre-sale will be displayed on the U2.com Tour page. Q - How Many Tickets Can I buy? A - As a paid-up U2.com Subscriber you are eligible to purchase up to TWO tickets for any ONE show in Europe in a single transaction OR up to TWO tickets (in total) against up to two shows in North America. (This is because ticketing vending arrangements are different on the two continents. Q - On Previous Tours, Subscribers have been able to buy up to four tickets ? A - When the band play outdoors in stadiums, subscriber presale access has been up to four tickets. When the band tour indoors, in arenas, ticket capacity is reduced and subscribers qualify for up to two tickets. In 2015 the band are playing indoor arenas. Q - If I miss the pre-sale for the show of my choice am I able to use my unique U2.com ticket access code for that show? A - No. After the pre-sale has ended for a show, any remaining tickets allocated for the pre-sale for that show, will go on sale to the general public. The links to the ticket vendors that are selling tickets for the public ticket sale will be available on the tour page of U2.com. If there are subsequent pres-ales then your unused code will still be eligible to take part in presales for alternative U2 2015 concerts. Q - How much do the U2.com pre-sale tickets cost? A - Any tickets purchased during the pre-sale will cost the same as the tickets available during the public sale and any charges made by the local ticket vendors will also be the same. The U2.com pre-sale privilege gives you advanced access to tickets, it does not provide you a discount on ticket prices or charges. Q - Does a Subscription to U2.com guarentee I can purchase tickets? A - No. U2.com pre-sales provide early access but cannot guarentee tickets. Tickets are sold on a first come, first served basis. TICKET PURCHASING Q - How much do the U2.com presale tickets cost? A - Any tickets purchased during the presale will cost the same as the tickets available during the public sale and any charges made by the local ticket vendors will also be the same. The U2.com presale privilege gives you advanced access to tickets, it does not provide you a discount on ticket prices or charges. Q - How do I enter my personal presale code to take part in the presale? A - When the presale for your chosen show opens, you will need to visit the presale ticketing page for the ticket vendor selling presale tickets for that show. On the presale ticketing page of the ticket vendor, there will be a box for you to enter your code. The links for the ticketing vendor presale ticketing pages will be notified to you via the registered email address that you provided to U2.com. The links will also be available on the tour pages of U2.com Q - Once I have ordered will I receive an order confirmation? A - Most ticket companies provide an online order reference number as confirmation of your purchase. Q - If I have any questions concerning my purchase can I contact someone? A - You must always contact the customer services of the ticket vendor from whom you made your purchase. Q - If I have any questions concerning my purchase can I contact someone? A - You must always contact the customer services of the ticket vendor from whom you made your purchase. Q - Can I get replacement tickets if I lose my tickets? A - Policy concerning lost tickets can vary from venue to venue so contact the customer service department of the ticket company you purchased from to discuss your options. Q - Once I have purchased, when will I receive my tickets? A - Tickets are sent out well in advance of the show. If you haven't received your tickets 7 days prior to your show please call the customer service department of the ticket vendor from whom you purchased your tickets. GENERAL U2.COM MEMBERSHIP QUESTIONS Q - What are the benefits I receive when I become a U2.com subscriber? A - Yes, this pre-sale is only for Subscribers of U2.Com who have purchased a Subscription. Q - How much does it cost to subscribe to U2.com? A - The Subscription price is $50 per year but existing subscribers pay only $40.00 when they renew their current subscription. Q - I don't have a credit card, can I purchase a U2.com subscription membership with a check or money order? A - At this time, we only accept credit cards for payment. Q - Where do I renew my subscription on the web site? A - To resubscribe, simply go to: renew.U2.com, login, and follow the renewal instructions. Q - If my subscription has not yet expired, and I renew my subscription now, what is the expiration date of my new subscription? A - You can renew your subscription at any time and it will continue for one year after the end of your current subscription term. Please note, your discounted resubscription fee of $40 is valid until the end of your existing subscription term. If you let your subscription term expire you will keep your U2.com profile, but the paid benefits will not apply. To reactivate you will need to purchase a new subscription at $50. Q - If I renew my U2.com subscription, will I receive a ticket access code for pre-sale tickets? A -In a touring period, paid-up subscribers receive an opportunity to enter a special ticket presale. Q - After I renew my subscription, can I still use the 25% discount coupon from my previous subscription? A - Yes. If you have not used your discount coupon it will still be valid up to a year from the date when you first became a subscriber. Please note that you will not be able to use multiple discount coupons on a single order - they are only good for one transaction at a time. Q - How do I order a U2.com subscription for a friend or relative so that they can also receive the Double Vinyl Live Set or the book 'North Side Stories' or a bundle including both of these gifts ? A - Go here, add the gift membership to your Cart, and complete the checkout process. After you have completed your order, we will send you an electronic gift certificate via e-mail. When you email this certificate to your friend or family member, they can use it to take out their annual subscription to U2.com. Your gift recipient will receive a one-year subscription - from you - and we'll send them a copy of the Double Vinyl Live Set (on release in Spring 2015) or the book 'North Side Stories' (immediately). They will also get access-all-areas to the U2.com Subscribers Site. Q - Can I use my 25% coupon toward my membership fee or a friend's fan club membership? A - No. Your membership discount offers are only good toward merchandise purchases made in the official U2.com store and are non-transferable. MEMBERSHIP SIGN UP QUESTIONS Q - How do I sign up to U2.com? A - Click on the Sign up / Sign In link at the top of the page (or just click here for the Subscribe page). When you sign up with U2.com, you can choose free membership or paid membership. Paid membership entitles you to the full benefits of being a U2.com member such as 'U22' the double live album, a U2.com email address, members only discount offers, and access to U2.com community area, exclusive content and more. U2.COM PROFILE Q - How do I edit my profile? A - When you are logged in with either a free or paid account, click on the ACCOUNT INFO button at the top of the page. You can update your profile information from there. Note - user names and display names are not changeable, but please make sure to update your email address, mailing address, etc. Q - How do I change or request my password? A - Go here to request a new password.
  3. if you were / have been a paid subscriber up to a certain date (to be determined when we get the email from u2.com) and have not let it lapse, then you will be eXPERIENCE - if you subscribed after that date, you will be iNNOCENCE
  4. email should go out later today to paid subscribers - stay tuned
  5. we should know more in a subscriber email about specifics, and how / if trades will be allowed... stay tuned
  6. hi, codes will specific to your account, and no one else will be able to use...
  7. http://kroq.cbslocal.com/the-edge-confirms-u2-will-not-be-performing-at-kroq-almost-acoustic-christmas-announces-2015-world-tour/ Earlier this morning (12/3), U2 guitarist The Edge called in to The Kevin & Bean Show to give us an update on the band’s Almost Acoustic Christmas appearance, Bono’s health, and gave an exclusive announcement about the band’s 2015 World Tour, which he promises will be “intimate and different.” The Edge first confirmed that due to Bono’s recent bicycling injuries, U2 will no longer be able to perform at the 25th Annual KROQ Almost Acoustic Christmas. “He managed to come out of it with what you can only describe as injuries from a car crash, literally multiple fractures of bones in his elbow and his back. But he’s doing OK. We’re kind of lucky he was wearing a helmet, so he didn’t actually break Central Park. He’s made of tough stuff and he’s bouncing back.” “He’s so upset about the fact that unfortunately as we’re about to announce, we’re not going to be able to do the Acoustic Christmas. He’s been told by his doctors to stay put. He’s back in Dublin right now and he basically can’t move for the next couple of months.” “The poor guy, basically his left elbow was shattered, so a lot of the work was reconstructing the joints and putting in wires and plates. He actually showed us some x-rays a couple days later, it looked like a miniature Eiffel Tower.” RELATED: Bono Talks To Kevin & Bean About U2’s Almost Acoustic Christmas Appearance The Edge also gave us the scoop on the band’s 2015 World Tour, including 4 dates at The Forum May 26, 27, 30 & 31. The iNNOCENCE + eXPERIENCE Tour which begins in 2015, will see U2 play indoor arenas for the first time in a decade, in 19 cities worldwide during it’s first year with pairs of shows in each city. Tickets for all shows will go on general sale on Monday, December 8th. Refunds for Night 2 of the KROQ Almost Acoustic Christmas (Sunday, December 14th, 2014) will only be available at Ticketmaster.com. Refunds must be submitted to Ticketmaster.com no later than Friday, December 12th, 2014.
  8. U2 INNOCENCE + EXPERIENCE TOUR 2015 19 Cities confirmed in Europe & North America. Tickets on sale December 8th. Pre-sales Start this week! Thursday, Dec 4 10am (local) - Pre-sales open for eXPERIENCE Group (legacy subscribers) Friday, Dec 5 12noon EST (North America) or 10am local (Europe) - pre-sales open for iNNOCENCE Group (new subscribers) Saturday, Dec 6 12noon (local) - Pre-sales end Monday, Dec 8 - Public on sale More information posted here later today - keep an eye on this space. Make sure to read the updated FAQs. VIP PACKAGES Choose between multiple VIP packages to create the ultimate experience! Packages include VIP Party, Merch and Travel packages. For details, click here. EDIT [baja] TICKET LIMITS: According to Ticketmaster: There is a 2 ticket limit for all password-protected presales and membership bundles. Translation: You may purcharse 2 tickets for a European show (one transaction), or for North American shows you can either buy 2 tickets for one show OR break it up into 1 ticket for one show, and an additional ticket for another show (total of 2 tickets total) in North America. You may not buy 1 ticket for Europe and 1 for North America. There is a 4 ticket limit during the first day of the onsale and 8 thereafter.
  9. kroq acoustic xmas gig cancelled - because of bono's injury - edge just now on kroq
  10. edge live now on kroq http://player.radio.com/listen/station/kroq
  11. For up to date do you mean everyone with a valid paid membership including those who still didn't renew with the new offer? To explain my question: mine will expire early days of march 2015. Will I get the presale code? If any tour is announced before that date, then yes would be the answer Monica
  12. good question, not been mentioned yet, anyone care to hazard a guess? Saw it somewhere that the photo on the main page covering this story was from a Dandelion Market show in 1979, so its probably not that one.. only speculating though..
  13. not sure, but best thing initially is to get a message off via HELP - when was your last 2 renewal dates, may help to work out the maximum date ahead you can be subscribed until I sent them a message asking. My membership says it expires in 2016. I don't know how that happened since I only renewed once last year. I just don't want to be gyped out of a presale code. ok cool, update us when you get an answer, give it 3 days, if no reply, message them again your subscription is up to date so rest assured any presale code would be already covered and you will not miss out
  14. more info on folk like you who fall into this category due soon, probably via a u2.com email, but you should get the chance to choose new gift - when details of how that will work are known, will update here..
  15. not sure, but best thing initially is to get a message off via HELP - when was your last 2 renewal dates, may help to work out the maximum date ahead you can be subscribed until
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