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Posts posted by Dieder

  1. Q - Do I have to be a U2.com Subscriber to participate in the U2.Com Tour Ticket presale?

    A - Yes, this pre-sale is only for Subscribers of U2.Com who have purchased a Subscription.


    Q - When is the latest I can join U2.com to be involved in the Internet ticket pre-sale?

    A - Anyone who is a current Subscriber to U2.com can participate when ticket presales take place but those who have been Subscribers longest get the earliestopportunity to enter the presale. 'Horizon Subscribers' have access starting on the morning of Day 1 of the presale, 'Breathe Subscribers' haveaccess from the morning of Day 2 of the presale and 'Boots Subscribers' have access from mid afternoon on Day 2 of the presale. The presale for eachconcert closes at Noon / Midday on Day 3. The public ticket sale will start after Day 3 of the presale. The exact times for access will be emailed to you andmade available on the tour page of U2.com.


    Q - What is an Internet presale?

    A - An Internet presale is an advance window to access tickets prior to the general public sale of the tickets.


    Q - How do I gain access to the U2.com Tour Ticket presale?

    A - To gain access to the U2.com Tour Ticket presale you will need your unique and personal Presale Access code that has been allocated to you as an eligiblecurrent Subscriber of U2.com. You will be notified of how and when to access the presale ticketing pages via email. The presale ticketing pages FOR EACHCONCERT will also be available via the tour pages of U2.com once the presale for that concert has started


    Q - Where is my Presale Access Code

    A - In advance of the tour announcement on Monday March 9th, all current paid-up eligible Subscribers to U2.Com will be emailed (at the address they registeredon the site with) details on how the presale works, including a unique presale access code they will need to use to take part. Eligible Subscribers will alsobe able to see this unique code on the tour pages when they log into U2.com on the tour page.


    Q - Does the Internet presale start on the same day for all shows?

    A - No. Following the tour announcement you will be able to see all the shows that have been announced and the presale start dates for each of our Subscribergroups - Horizon, Breathe or Boots - on the tour pages of U2.com.


    Q - Do I have to buy my U2 presale tickets in a specific timeframe?

    A - U2.Com are able to offer Subscribers the chance to access presale tickets in all price-ranges but as capacity in each category may be limited all presaletickets are sold on a 'first-come, first-served' basis. The presale window of access for each show will start three days before the public sale, theearlier you participate in the presale for the show(s) of your choice the more chance of getting your choice of ticket.


    Q - How Many Tickets Can I buy?

    A - As a paid-up U2.com Subscriber you are eligible to purchase up to FOUR tickets for any ONE show in Europe in a single transaction OR up to FOUR tickets (intotal) against up to four shows in North America. (This is because ticketing vending arrangements are different on the two continents. The code can be usedONCE only against up to four tickets at any one show in Europe. The code can be used up to four (4) times against up to a total of four (4) tickets at up tofour (4) shows in North America. eg two tickets at one show, two tickets at another or one ticket to one show and three to another.)


    Q - If I miss the presale for the show of my choice am I able to use my unique U2.com ticket access code for that show?

    A - No. After the presale has ended for a show, any remaining tickets allocated for the presale for that show, will go on sale to the general public.The linksto the ticket vendors that are selling tickets for the public ticket sale will be available on the tour pages of U2.com. If there are subsequent presales thenyour unused code will still be eligible to take part in presales for alternative U2 2009 concerts.


    Q - What if I do not receive an email or my unique access code?

    A -

    1.Please ensure that the email you have provided in your 'Profile' (which you find when you log-in to U2.com) is easily accessible by you.

    2. If you find you are not receiving emails from us on your email account, it may be because of SPAM blockers on your mail account_74615. You need to check with yourISP to see if they have SPAM blocks, and if so ask them to remove U2.com This will ensure that you do not miss this mail.

    3. Your unique access code will also be available on the tour page when you log into U2.com.


    Q - How do I enter my personal presale code to take part in the presale?

    A - When the presale for your chosen show opens, you will need to visit the presale ticketing page for the ticket vendor selling presale tickets for that show.On the presale ticketing page of the ticket vendor, there will be a box for you to enter your code. The links for the ticketing vendor presale ticketing pageswill be notified to you via the registered email address that you provided to U2.com. The links will also be available on the tour pages of U2.com


    Q - What do I do if my personal presale code does not work?

    A - 1. Check that the presale for your priority group has opened for the show that you are trying to purchase tickets for. You have been notified of yourpriority group -- either 'Horizon', 'Breathe' or 'Boots' - - in the email containing your presale access code.


    2. Check that you have entered your code correctly into the ticket vendor website. Your code is 13 characters long, contains NUMBERS and UPPERCASE LETTERS andbegins with U2. Please be sure to enter your code carefully. The codes are case-sensitive. If you are using 'copy & paste' to enter your code,please ensure that you have only copied the 13 characters of your code and that you have not included any spaces by accident. 2. Check you have not exceededthe ticket limit for your code. Each code is only valid for 4 tickets for any one (1) show in Europe and cannot be re-used OR 4 tickets (in total) for up tofour shows in North America.


    3. If this does not resolve the problem, in order to contact the appropriate Customer Service Team, please follow the instructions given at the ticket vendorwebsite that has rejected your code. U2.com customer services can be reached from the Help page.


    Q - Am I able to buy U2.com presale tickets over the telephone?

    A - No. U2.com presale tickets are only available to purchase over the internet via the local ticket vendor handling ticket sales for each of the shows.


    Q - How much do the U2.com presale tickets cost?

    A - Any tickets purchased during the presale will cost the same as the tickets available during the public sale and any charges made by the local ticketvendors will also be the same. The U2.com presale privilege gives you advanced access to tickets, it does not provide you a discount on ticket prices orcharges.


    Q - Once I have purchased, when will I receive my tickets?

    A - Tickets are sent out well in advance of the show. If you haven't received your tickets 7 days prior to your show please call the customer servicedepartment of the ticket vendor from whom you purchased your tickets.


    Q - Once I have ordered will I receive an order confirmation?

    A - Most ticket companies provide an online order reference number as confirmation of your purchase.


    (U2.com FAQ)

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