Entirely agree. Fingers crossed we do get something from the ZOO TV Indoor leg from 92 this year on top of the subscribers gift and that they don't just offer another live stream of the Sydney show or similar which has already been released.
Same here in the UK its a mess with Covid and Brexit which is leading to lengthy delays at the Border. Maybe the pepole that run the U2.COM shop could put a note on the landing page of it which clearly states that dispatch/delivery is taking much longer than usual because of .....
If it helps I used BSI Live chat to sort out my ATYCLB order and as result my order was eventually delivered. The Live Chat option only appears to be live and properly working i.e. where you get to live chat with an actual agent from around 12:00-17:00 UK GMT. Hope this helps.
I received my order last month in full after placing it on 30 October and that was after countless comms with BSI Merch in the UK. Upon receipt of the goods I returned 3 of the t-shirts as they were pretty poor quality compared to what you receive from the US store and at U2 Concerts.