I am having the same issue. I purchased the ATYCLB CD box, the ornament and the mask set on 10/30, and I have no heard a word from anyone since. I have sent multiple messages that have gone unanswered, Finally, two days ago, I called a number I found for LN (not the one listed above) and was told my shipment was backordered. I was charged at the time of purchase. cards aren't usually charged until an order is fulfilled. Additionally, I was told that I should have received an email updating me on the order status, and I did not.
So, here we are nine days before Christmas, and an order I placed almost two months ago isn't going to be here, and I had to beg someone to update me.
Very, very, very poor customer service.