I just talk to a kind lady at TM Netherland, I want to know about my collector ticket. I upgrade from É - ticket to collector ticket 5 month ago, and they take my money for upgrade (no problem). Now she can see they not upgrade me, but I can still use my E - ticket, and they will send my collector tic later. But it was a gift for my daughter, and this is not what I want and pay for!
Why have so many people problem with TM all the time?
They have to much power, they only want the money, but they can't handle it. This is not professional!
(sorry for my English) but I'm not happy!