Many thanks and congratulations to the signatories of the open letter to the band; it was extremely well researched and written, and represents the fan base well in bringing very legitimate concerns to the fore. Had this been an actual petition, I would have signed it too! Frankly, the letter to management is more clearly and well written than the response from management. Some have already pointed out that management has outright dodged a couple of clear questions, and I think Biggirl hit the nail on the head when she dissected the response. Although I was one of the fortunate ones in Experience group who did get 2 GAs, I too, am very unhappy with the clear dichotomy posed by the fact that we were limited to 2 tickets while Citi bank holders were limited to 4. I completely agree that this has especially shut out families - we have in the past brought our 2 children with us, and therefore required 4 GAs. The only reason that didn't impact me this time is that we are having to travel hours out of our way to see a show, as there is none in Toronto, and that is too expensive an undertaking to bring my kids, who also can't afford the time off work in the summer for that length of a trip. I am still hoping that part will be rectified by the time a second leg is announced that may include Toronto.
It is likely that some of Guy's "non-answer" is related to contractual stuff, and also likely that this includes non-disclosure, meaning he cannot actually come out and say that they have shaken hands with the devil that is Live Nation/Ticketmaster. I truly hope that the band, once this contract expires, is more careful in future.
Again, congratulations and THANK YOU to the signatories for representing the fans so well!