So I get the email about the three song download. I login, go to my account info, no download. I contact customer service. They tell me ‘U2 Live At The Apollo is now in production and if you've resubscribed for 2021, you can now download three tracks.(Find them on your account info page when you log-in as a subscriber, it will be mid page down)’.
I log back in. No downloads. “
I am resubscribed. My account is valid until March 2, 2022.
However, the downloads are NOT showing on my account info page. I see the previous downloads but the Apollo download are NOT there. ”
I just received this:
“I understand your concern and I'm sorry to inform you that your current membership account does not qualify for the 3 Apollo downloads. I apologize for the inconvenience.”
How can my account not qualify? My membership expires March 2022.
Can anyone help with this?