Single Status Update
What’s going on with the 2020 subscription gift, concert dvd? They said distribution would begin in May. Obviously there is a pandemic, but updates would be nice
- Show previous comments 1 more
To be honest, the fan club management isn't known (to me, at least) for being great on communication. Our family is supposed to move soon and I'm not able to get any response to a request for a shipping address change, no idea if the shipping will happen.... nothing. Not having a presence on the internet isn't part of the social distancing prevention plan.
Also, couldn't they provide us a download of the show, and (even better, in my opinion) the audio files as MP3s for us to enjoy? I asked but I got, as I kinda expected, no reply.
Re Requests and contacting the customer support service: This, from the FAQ on the help page:Quote
CUSTOMER SERVICE INFO
Due to the growing concerns surrounding the Coronavirus and the multitude of event changes that have resulted, we are experiencing extremely high contact volumes. Please note, at this time, email support and phone support is not available. We appreciate your understanding during this time.