What I bolded and underlined is the problem in a nutshell. Ticketmaster. Once U2 got in bed with Live Nation and Ticketmaster with their horrible verified fan program then the fans were screwed. Ticketmaster is nothing but a monopoly. They're the largest ticket distributor owned by the largest promoter (Live Nation). Both companies known for horrible customer service and incompetence. The day Ticketmaster gets some real competition and stops acting like a monopoly will be the best day for anyone who goes to live shows.
The verified fan program is nothing short of a disaster since the horrible recaptcha garbage they force fed us. I only got a code because the mods here stepped in. Thank goodness for @mich40or I would've been royally screwed and what I wanted was still there yesterday. Then I just received a code via text at 12:47 CST today. If the mods hadn't stepped in, I would've gotten the table scraps because that's all that's left now. I feel for the people who never got a code or someone to help them. This has been a nightmare presale for most people involved. Not to mention the 4 hours I lost from work yesterday dealing with this hot mess.
The problem with the verified fan program is that it doesn't even allow certain fans to even have the opportunity to get a ticket. That's sheer stupidity. You are shutting out your best customers which means Ticketmaster is either completely ignorant or doesn't give a damn. The scalpers will always, always be one step ahead of the game. They know who gets shut out on the verified program. So, they created multiple accounts with no buying history so they could get a code. Ticketmaster then shuts out fans who have bought a lot of tickets in the past thinking they're scalpers when in fact they are their best customers. Anytime Ticketmaster thinks they have one upped the scalpers, the scalpers are already two steps ahead of them.