[quote name='zosia01 wrote:
zosia01']When I click on the help button in my account this is what it said. see below. Sorry I didn't know I had to look back threw 101 pages of a message board to find new infomation . I now see new infomation 3 pages back. How do I get a refund on my extention of membership that I signed up for 2 hours ago on seeing the info below in my account . Cheers
Q - I am a subscriber to U2.com and I have already used my presale ticketing allocation against U2360 shows. How do I get another unique presale access code to participate in presales for New Zealand/Australia 2010 shows?
A - If you currently have a paid-up subscription (taken out before Monday August 23rd.
2010, 8pm GMT) and you now take out a renewal, a further 12 months will be added on to the current end of your existing subscription term and you will be emailed a new presale access code enabling you to buy up to FOUR tickets in the presales for New
I'm not shooting the Messenger . But in MY Account Page in the help section the date says you will get a new code if you were a member before Mon 23rd August GMT not Sat. 21 Aug. 8PM GMT as you have stated. I renewed within 1 hour of the Auckland 2 concert Presale because the date was Mon 23rd August and I would qualify for a code. U2.com rules not mine. How do I go about getting a refund as this is very misleading Cheers
Second pre-sale was announced, here is the response to the most frequently asked questions we are seeing on the boards:
[*]Any unused codes may be used for the upcoming pre-sale
[*]At this time I have not received any information indicating that there has been any improvement done on the ticketing systems, so please be aware that at this time, the code time out is still in place. Have received information that the time out issue was fixed *crosses fingers*
[*]Members codes can be used for ONE show, up to FOUR tickets of the same type, purchased in ONE transaction
[*]Codes cannot be split into different types of tickets, or dates or locations.
[*]Your code appears on the TOURS page and on the ACCOUNT INFO page, you do not need the email to purchase your tickets
[*]People with 3U2 codes CAN NOT re-renew in order to get another code.Only those whose memberships were active before Sun. 22 Aug. 7AM NZ /5AM AU / Sat. 21 Aug. 8PM GMT i.e if you were in the CEDAR group you cannot re-renew. If you were accidentally put into the Magnificent group but had a 3U2 code assigned, you also can not re-renew (don't shoot the messenger here folks)
[*]DO NOT get all stressed, there has ALWAYS been an excess amount of tickets for resale by members (At face value) on this and other fan boards. You will get in, you wont miss out. (e,g, I went to Dublin at the last minute and got into all 3 shows, bought my tickets at face from people I met on here)
More as it comes
Not shooting the messenger at all, but I think zosia01 has a valid point. I'm in the same boat, although I'm not trying to renew. I'm just going to hope for a livenation preseale for the second shows. BUT, on my "Account Info" screen, I am told the following:
As a paid-up Subscriber, please take a moment to update your profile information.
And, if you would like to renew your subscription early, and receive another presale access code for use in the upcoming presales.
That is all it says. No mention on time of joining etc. No mention of what your original code was. No mention of which group you were placed in. Just clearly told that if you renew you will receive another code, which will allow you to join the upcoming presales. And this in placed in the most logical place that you would check to receive such information. If you checked there first, and were told so explicitly that this is what will hapen, why would yanyone bother to check anywhere else? I'm pretty sure I also received an email which stated exactly the same thing.
Anyway. I digress.