The screen runs down the length of the floor, if your look straight on to the main stage you will not be able to see the screen/cage (which if like IE will be integral to the show) and when the screen is down you won't be able to see much of main stage.
PM the mods (see Subscription 2018 FAQ), they can and are getting members their codes. It is taking some time, but they are addressing it and getting it taken care of, but they can not address it for you if they don't have your information.
Also re-reading your post. Are you in the experience group or innocence? Rereading makes me think innocence, if so- your sale is tomorrow. Innocence group will get email tonight and text tomorrow. Although same holds true tomorrow- if any issues PM the mods
for IE we took a cab in and then they had buses lined up after, took a bus back to the city about a block from hotel. I am blanking on were we stayed (next to Northwestern Med Center). It was pretty easy-peasy.
my guess (only a guess) is based on that location you may not have a view of the screen. You'll have a great view of the e-stage and main stage when the cage/screen is up and may be able to see the inside of the cage (cool!) but, may not be able to see the screen.
This. And they are also verifying accounts behind the scenes- to look at suspicious accounts. Presale has never guaranteed that you will get tickets depending on when you get in, how popular a particular venue is and what tickets you are set to get.