I have to disagree with you. I got exactly what I wanted for the 2018 North America shows. GA via a combination of the member's pre-sale and the Citibank presale for my family (2 adults & a 14 year old) for the show on Long Island and a single for me, right behind the main stage, for one of the MSG shows. I still think the ticket sale process was a massive disaster - poorly administered and no explanation of how the process actually worked. There was no reason for the lack of advance notice of the "minor" detail of "Fan Club Membership gives entry into a lottery for access to the first pre-sale." I lay the blame at the feet of Ticketmaster/Live Nation.
Yes, I got what I wanted, but it left a very bad taste in my mouth.