I ordered my 2019 fanclub subscription in October and am still waiting or my fanclub gift.
I rang the customer service department several times, but it seems they don't care. In january they told me that the gift would come back in stock before the end fo the month, but it is still showing as backordered.
So i rang again today. I had to call the regular phone number, as I live in the Netherlands. I was on hold for at least ten minutes before I finally spoke to someone. After going through the hassle of spelling my name and email address time and time again, he told me he was going