I kind of got the feeling the presale was a mess when I, an eXPERIENCE-tier person, was only getting arena corner seats -- 3 seconds into the presale.
I confirmed this an hour later when it was clear much better seats (especially considering the stage config) were available, most times at a less expensive price.
The language re: the album w/ purchase could not have been any clearer: Every ticket purchased will include a copy of U2's new album, "Songs of Experience", to be released 12/1/17. Be on the lookout for a separate email with instructions around how you can redeem your album(s). Prior to 12/1, you will have the opportunity to pre-order one CD per ticket purchased. Once the digital album becomes available on 12/1, fans can redeem either a CD or digital album at the time of redemption.
The "instructions" email never came. The "prior to 12/1" option was never afforded to me.
In each and every year I have been a fan club member, the club has also failed to send me the corresponding gift for that year.
Am I the only person this has happened to? U2.com support has been useless, and somehow, Ticketmaster has been even less so.