I was one of the subscribers that received the email and then had the oops email, only to get a code days later. U2.com contacted me Friday and when I called back, I was told I would not be getting tickets as I was not on the list....so I’m not sure what he is saying when he says they are trying to reach out to those people and get them tickets. The customer service was horrible. The CS agent was rude and had no information . Communication needs to be dramatically improved!
While I applaud his taking the time to respond, I’m not very optimistic that they can make this right.