I ordered a T-shirt. The amount was charged to my credit card soon after that but no merch arrived. After several weeks I used the contact function to ask about the status. The answer was that the shipment would still take time because the merch would arrive late from the US. I was finally able to cancle the order and it took several more weeks until the money was refunded to my credit card. The amount is not the same due to the change of exchange rate from Euro to British Pounds and of course the fee was charged twice. Anyway: this is definitely the last time I ordered something from there.