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Everything posted by Tflyer90

  1. Where do you look to see your subscription status and when it needs to be renewed? I can't seem to find a specific section that says "my subscription" or anything and it's driving me nuts. I can't remember exactly when I subscribed and I want to know when the resubscription period is for me. Thank you.
  2. Mine have finally arrived, glad to have them. I haven't got a chance to listen (I know someone noted some warping on one of theirs earlier) but I will say that they did arrive with dented corners which was a little disappointing. Nonetheless I'm glad to have them.
  3. I got an email saying I have a package (with active tracking) coming from LiveNation ECommerce from UPS. I have an different tracking number noted in my U2 shop order history that is through USPS and is invalid. Not sure what is going on. Where are other peoples tracking numbers from? Are the packages getting handed off to USPS via UPS or something of that nature? I haven't ordered anything from Live Nation and the UPS email doesn't have any information as to what the package is so I have no idea if it's the singles or not. Thanks in advance for any help.
  4. I ordered mine on the 6th of May and I'm in the same boat. It would seem that those of use who placed our orders around this time frame are the ones who mysteriously don't have them.
  5. I tried calling in since emailing doesn't seem to accomplish much. I got put on hold for a very lengthy amount of time to be told the items are in the shipping process and they don't have a new estimated delivery window yet. I asked if they could do anything else for me and they took my information that's it.
  6. The "issue" with poorly made turntables is the lack of counterweight which is the balance on the arm...modern records can survive much more usage because of the heavyweight material they're made out of etc but older records are more susceptible to wear if the weight on the arm isn't properly set. Many of the less expensive or less expensively made turntables don't have a weighted arm and they put more wear into the grooves of the records. Also the small "portable" turntables have undersize platters and long story short when the record is hanging off the edge it puts more needle weight into the grooves and again is putting more wear into your records. ....I hope this is helpful.
  7. @bigwave did you start a thread yet for those of us who are still waiting? I still have no idea as to what is going on with my order and I am completely over this.
  8. I just sent another email in, I am 100% done with this bs. I told the so called "support" if they don't give me a straight answer soon as to why I don't have my vinyl or what is going on (because I have had multiple emails go unanswered) that I will be reporting them as a business and going about whatever means necessary to get my refund. I don't care what others have said insisting it doesn't matter or they don't care about a "free gift". At the end of the day this isn't free, I paid to be part of and exclusive membership club and my fees went to this item that I haven't received. You wouldn't be so relaxed about pre-ordering an item from amazon, or any music label, or even Best Buy. My money was taken and I have gotten nothing but the run-around about this item. This is not how you conduct your business for the fans that are supposed to be considered your "special fan club members". I am so disgusted by the whole thing.
  9. They are kidding themselves if they think I am going to order anything from them ever again in my life after this bullshit. I'll go to my local record shop and buy the new vinyls there. Better to support local business anyway.
  10. Well unless there is some strange miracle then my subscriber item won't be arriving today (not that I expected it to). Which means another month has passed and I have no answer as to why I haven't received it or where it is. I want my goddamn money back and every time I send an email asking about the where abouts of my item or a refund I've gotten one of those bs blanket emails about them shipping in February and they completely ignored my request for a refund. This is absolutely appalling.
  11. I got another copy of the blanket response emails saying "Production is now underway again and dispatch of the gift will begin again mid to late February 2018" Why the f would they even bother to send me that?!?! It's the last day in February and there is no update on my shipping info. It's obvious mine are not shipping this month. Don't lie to me flat out like that when I ask you if mine will be shipping this month!
  12. I still haven't recieved anything and no updates on the shipping info. I sent a message on Sunday to the customer service (if you can even call it that) asking if I would even be recieving them this month and to nos surprise I haven't gotten a response.
  13. I renewed my subscription and I wish I hadn't. I WON'T be doing so again. I still haven't received my singles, no update on tracking info/email, and the only response I got to the 3 emails I sent in was a single message stating that they were shipping in "late February" with 3 business days left I can say I highly doubt that will happen with the way this has been going and I'm getting angrier by the day at this situation. They have taken my money and given me nothing in return. Highway robbery.
  14. I redeemed May 6th. I don't understand how people who redeemed later than others received their gifts first. That seems like absolute horse shit. If you are short on the items and you're going to go in any specific order you need to go in order of those who have been waiting the longest...this is so ridiculous
  15. @mich40 thanks for trying to assist but yes I have 100% redeemed my subscriber gift and it shows as such, no doubt about it.
  16. I subscribed in December I redeemed my gift in May...and I have 3 unanswered messages to the U2 shop support about it. Absolute bullshit. Multiple people were told there was no "order" in which they would be sent out.
  17. My messages to the shop help are still unanswered, and I am still without any update or my singles here in Maryland (which I know other people have said they received theirs here). This is beyond frustrations at this point.
  18. No response to my email (not surprised)...and still no shipping update. This is unjustifiable, no matter what sort of "unexpected issue" they want to blame this on there is no reason why they should be taking this long to fix this. Millions of bands/artists press vinyl every week for their fans who aren't anywhere near as large-scale as U2 and they pull it off without running into any issues like this. They are able to do what they need to get the product in the hands of the people who paid for it and not give them excuse after excuse. I paid money for something last year with nothing but a hollow promise of receiving it at this point. If they weren't able to press the correct amount of records they needed to they should've gone to another companies factory and had them pressed there instead of having us all waiting in the dark while other people received their items. This isn't the proper way to treat paying fans.
  19. well at least everyone else seems to be getting theirs .....Let's just say I'm going to be messaging the shop about this again.
  20. I still have no tracking info on my order and haven't received any shipping email. I will NOT be renewing. F this. I'm surprised they responded to you asking for a refund I have asked them numerous times for a refund and they have completely ignored my requests.
  21. I get the impression that nobody actually has any idea what is going on and they just give any answer they can instead of trying to actually help people or fix any problems that arise.
  22. As I stated earlier I responded to the above posted email saying I wanted to hear what they would offer to do for me to fix this. I suggested a refund or something of that nature and YET AGAIN they sent me this blanket email in response. I am now really starting to get pissed at them. They clearly aren't reading the emails that are received in the customer support inbox! "Thanks for reaching out, I’d be more than happy to see what we can do to help. Sorry you have not received your vinyls and apologize for any frustration this has caused. Following dispatch of initial orders, there were unexpected delays in production of the four 10” discs which form the new limited edition collection The Joshua Tree Singles Vinyl Collection: 1987 & 2017. Production is now underway again and dispatch of the gift will begin again in mid February. We’ll email you as soon as your copy hits the post so that you know when to expect it. Don’t forget, qualifying Subscribers can download all 8 tracks today from the Account Info page. If you need anything else, just reply to this email. Have a great day!"
  23. Apologies, I didn't see that...I've been too busy to keep up with every post in this thread as of late. I responded to the email inquiring as to if they had any estimate when in February they were shipping since they originally told people "early February" and now are just making a blanket statement but I haven't heard anything back (as of yet). Something tells me they aren't going to be shipped out this month just based off the way things have been going. I also again told them I think they should be doing something more to fix this error than just telling people different "estimated dates" when they are going to attempt to ship them out etc. We shall see if I get a response back...
  24. I just got the email below "Thanks for reaching out, I’d be more than happy to see what we can do to help. At this time all the 2017 Gift for the Joshua Tree Vinyl Collection did start shipping out as of December 2017. However, due to the extremely large amount of subscribers and demand for the subscriber gifts, we did run short on the merchandise. Due to this the delivery has been delayed for a bit. Currently, we have received new stock for the subscriber gifts and we are getting ready to start shipping them out again here really soon. The next wave of gifts should be completely shipped out by February 2018. Once your package has been shipped you will receive a confirmation email for the delivery as a notification. We have also updated the FAQs section on our website at http://www.u2.com/help for updated information on the Gift. Again, I do apologize for the delay and we do appreciate your patience."
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