Hoping you can help.
I booked tickets on my CC which was linked to my old address.
After a panic when I realised I hadn't updated my delivery address I checked the TM site to great relief showing that they had not dispatched my tickets yet.
I phone Ticketmaster customer service who told me not to worry, fill out the form, upload utility bill etc and they'll send them to the new address and she would put a 'hold' on the tickets
so that they don't go to the old address inadvertently.
I then received an email last week saying this was an error and the tickets HAD been sent out. When I asked them to cancel them, they seemed to miss the point and
assume that the recipient in my old address will simply send them back.
What can I do?
I says in two places on the website that the tickets have not been dispatched, the customer service lady promised me they'd hold on sending the tickets. It seems like they
should be able to cancel the tickets sent in error and re-issue new tickets to my new address.
Has anyone had any experience with this? I'd really appreciate it.