Is anyone else having a problem with Ticketmaster? I am so mad I could spit!!!!! I bought two tickets using the Ticketmaster App for the Phoenix show while I was standing in the GA line for the DC show (or so I thought). I used the direct link sent from U2.com with my Red Hill presale code for the Phoenix show and although the tickets were supposed to go on sale at 10:00 AM MST, it ended up being more like 10:20 AM. That should have been my first clue to how messed up it would be. I had a really hard time selecting GA and I wanted RedZone, but there was no hope for that, the App just wouldn't show me anything but seats--the only way I got it to give me the GA option was to use the select seats on a map option. RedZone was grayed-out the whole time. Now here's the kicker: I just checked my email and the tickets issued are for the wrong show in the wrong city!!!! They have issued me tickets for St Louis on the same day I already have tickets for Arcade Fire in DC! I called Ticketmaster and their customer service (what a joke even calling it that) is abysmal! They couldn't care less. They told me the tickets are non-refundable and gave me some sort of reference number. They said that they had to talk to the promoter--which is internal only and maybe I'd hear back in 3-5 business days. They were completely unconvincing and really really don't care. I pointed out that the App was a nightmare to use and I had used a U2.com link to get to the Phoenix ticket sale site and that this was not my mess up. I also pointed out again that I clearly have previously bought tickets to a different show in a different city on the same date. THEY DON'T CARE AT ALL. I am so upset because it seems there is no recourse for me. I also just went on Ticketmaster for the Phoenix show (through my desktop web browser this time) and when I put in my code, it says I have unlocked RedZone for Red Hill members and it still shows me nothing but seats. No RedZone, no GA. Their site is beyond screwed up and it seems that they reap the rewards of their incompetence by pocketing the nonrefundable funds that they are swindling from honest fans!!!
Was wondering if anyone else was having a similar experience and any advice appreciated.
Sorry, just really needed to rant. I thought U2 had ditched Ticketmaster years ago due to their complete lack of professionalism and customer care. What a shame!