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I feel like a sucker. After seeing dozens of U2 concerts for the last 30 years, and being a member of this club for nearly a decade, I can't believe this band has let me down so much with its SOE concert pricing. I spent an hour in November trying to work through the Ticketmaster presale, after spending the annual $50 fan membership only to find very limited seats under $350 in the lower bowl of the Forum. So I shelled out $295 a ticket for the latter half of the upper bowl. Today (and, silly me for not noticing this until now), but I'm seeing that there are many seats SEVERAL rows closer to the stage than my seats at ONE-THIRD the price. What is maddening is that the Ticketmaster map indicates that some tickets in this better location are being re-sold (by fans like me) literally right next to these lower-priced seats. So, 10 rows closer to the stage from my $300 seats, there are seats going for $111. And these are adjacent to ones being re-sold by fans for $350. Am I living in an alternative universe???? With the price of 2 tickets, taxes, fees and fan club membership, I am paying nearly $750 to have "fan access" to ticket sales, yet I have WORSE seats than if I paid $250 for better seats today. Oh, I should mention that for this "Silver Fan" price I received a hard copy of the SOE CD. Which would be great if had a CD player. Or $500 more in my pocket. Seriously, U2???? REALLY REALLY BUMMED.

Hello Everyone, Thank you very much for taking the time to click on this post. I hope you'll consider what I write and digest on it. Also, I hope you're all enjoying the new U2 album, I am very much! Down to business--- Why do features like Verified Fan and Fan Club presales exist? They are sold to us based on the belief that charging high prices for concerts is wrong, and that "true fans" shouldn't have to pay high prices to attend concerts. It is argued that ticket scalpers charge unfair prices for tickets, and the aforementioned intervention resolves this by making it more difficult for scalpers to both obtain and resell their tickets. I want to make two points clear in this post: First, the prices which are sold on the secondary market are in fact "fair." Second, Paperless ticketing, verified fan and Fan Club presales have proven to be ineffective at filtering out only "true fans." To discuss my first point; Prices on the secondary market are fair. U2 is obviously a massive band. They have devout hard core base and have no trouble attracting in casuals to enjoy their spectacular shows. A relatively small 24 stop US tour(as of this writing) in 25000 seat venues combined with U2's popularity is bound to create expensive ticket prices. I am reminded of the 2016 World Series in which the Cubs were attempting to win their first World Series in 108 years. For home games at Wrigley Field, Standing Room Only Seats were being sold on the secondary market for ~$1500; their face value was $200. This reveals to us a very important point; the value of tickets is not determine by its face value; the true values of tickets is revealed by the secondary market. I won the ticket lottery and had the fortune of going to those games at face value. I also went to many regular season games. One thing stood out to me that differentiated the crowd at the World Series; no children were in attendance. Mostly everyone who attended was an adult who could truly appreciate the event. Why is this? Likely because the higher price of the secondary market dissuaded casual fans to attend and thus filtered the way more authentic folks to attend the game. Forcing true fans to jump through a bunch of red tape, drop an extra $50 bucks, and spend hours learning how to purchase tickets is time consuming and frankly stressful. To discuss my second point; Paperless ticketing, Verified Fan and Fan Club Presales have failed at filtering out "true fans." Did anyone ever bother to look at StubHub for the Joshua Tree Tour? Notice that "paperless" tickets were still being sold in GA. Scalpers had found a work around paperless ticketing the event. I am sure there were multiple ways around it. One way I heard about was using a prepaid debit card and using a fake ID matches the name on the card. Underage folks do similar things to get into bars, it makes sense it works for concerts too. Another complaint with paperless ticketing is that the inability to transfer to ticket to someone else is quite difficult. Because the tickets cannot be transferred and sell out quickly, it commits one to attending an event 5-6 months ahead without full assurance they'll be able to attend. Combining this with the inability/extreme difficult to transfer the ticket just makes life more difficult for folks. Another gripe is that if a middle aged fan who may have fell out of touch with U2 hears about the tour and has a rekindled interest, because he didn't hear about the tour in the two week window before the ticket sale, Ticketmaster's policies force him to be unable obtain a the beast seats in the house ticket for what may have be his favorite album as a youngster. As for verified fan, I have heard to process was very confusing. I was going to buy another year subscription, but after seeing all the hassle, I am done. I am not going to be Ticketmaster's puppet as they spew me propaganda; they are a monopolistic company and they only care about their profits; which is fine. But the way they lie and act as if they are on my side is sickening. Again, in my case Verified Fan did no verification at all. It only discouraged me from using the system. I rolled my eyes as I laughed at the 4 different presales, and all the accounts that had to be created. Its insane. In my view, the costs of paying for members ship and the time it takes to hop through the red tape is higher than the costs of just buying a ticket on StubHub at market value. I'd rather support a broke student trying to turnover some cash over evil Ticketmaster. Lastly, Fan Club presales. There was a time when the only way to take advantage of this offer was if you were an engaged fan who kept up with rumors and news, enjoyed the community and didn't hop on the bandwagon before a tour was announced. Those days are long gone. The fact that anyone can become a verified fan at the checkout at Ticketmaster.com has convinced me its just a way to get another $50 out of us. In Conclusion If Ticketmaster wants to sell U2 tickets below market value and forgo profits, that perfectly fine! However, when Ticketmaster/U2 create a bunch of frustrating red that ultimately fails in achieving its goals, and instead just wastes the precious time of the fans it claims to protect I feel compelled to writing an opinion about it. I suppose the basis in this post in the irony that Ticketmaster points the fingers at scalpers and claims they are villains. The way I see it, Ticketmaster is the villain. I will not be renewing my U2.com subscription. I do plan on attending the shows, but I will wait a month or two for the full shows to be announced and choose from the selection there on the secondary market. Songs of Experience has proven phenomenal album, and I think that it will be very special to hear it live. I hope everyone has a good day! if you've read all of this, I thank you for devoting some of your time towards reading this post. I hope you found it at the very least engaging.

U2.com Zootopia admins, what is the likelihood that U2 and/or Live Nation can track down scalped tickets and cancel them? And put them back into the hands of fans? It seems that despite all the hullaballoo to try to keep tickets out of scalper hands, the big thing that happened was fan frustration. It's disheartening to look on StubHub tonight for GA tickets (I'm feeling a bit desperate after six on-sale attempts in Vegas) and to see the following: "3,277 tickets left" for one of the Philly shows. Over 1,200 for a D.C. show. And the list goes on. That is A LOT of tickets in scalper hands. And that's just on StubHub. Sadly, it seems U2 prevented little during these ticket on-sales except aggravation to fans. I'm still a huge fan, and love the new album, and I suppose that's what makes this all the disappointing. Is anything being done on the U2 side?

Hello Everyone, Thank you very much for taking the time to click on this post. I hope you'll consider what I write and digest on it. Also, I hope you're all enjoying the new U2 album, I am very much! Down to business--- Why do features like Verified Fan and Fan Club presales exist? They are sold to us based on the belief that charging high prices for concerts is wrong, and that "true fans" shouldn't have to pay high prices to attend concerts. It is argued that ticket scalpers charge unfair prices for tickets, and the aforementioned intervention resolves this by making it more difficult for scalpers to both obtain and resell their tickets. I want to make two points clear in this post: First, the prices which are sold on the secondary market are in fact "fair." Second, Paperless ticketing, verified fan and Fan Club presales have proven to be ineffective at filtering out only "true fans." To discuss my first point; Prices on the secondary market are fair. U2 is obviously a massive band. They have devout hard core base and have no trouble attracting in casuals to enjoy their spectacular shows. A relatively small 24 stop US tour(as of this writing) in 25000 seat venues combined with U2's popularity is bound to create expensive ticket prices. I am reminded of the 2016 World Series in which the Cubs were attempting to win their first World Series in 108 years. For home games at Wrigley Field, Standing Room Only Seats were being sold on the secondary market for ~$1500; their face value was $200. This reveals to us a very important point; the value of tickets is not determine by its face value; the true values of tickets is revealed by the secondary market. I won the ticket lottery and had the fortune of going to those games at face value. I also went to many regular season games. One thing stood out to me that differentiated the crowd at the World Series; no children were in attendance. Mostly everyone who attended was an adult who could truly appreciate the event. Why is this? Likely because the higher price of the secondary market dissuaded casual fans to attend and thus filtered the way more authentic folks to attend the game. Forcing true fans to jump through a bunch of red tape, drop an extra $50 bucks, and spend hours learning how to purchase tickets is time consuming and frankly stressful. To discuss my second point; Paperless ticketing, Verified Fan and Fan Club Presales have failed at filtering out "true fans." Did anyone ever bother to look at StubHub for the Joshua Tree Tour? Notice that "paperless" tickets were still being sold in GA. Scalpers had found a work around paperless ticketing the event. I am sure there were multiple ways around it. One way I heard about was using a prepaid debit card and using a fake ID matches the name on the card. Underage folks do similar things to get into bars, it makes sense it works for concerts too. Another complaint with paperless ticketing is that the inability to transfer to ticket to someone else is quite difficult. Because the tickets cannot be transferred and sell out quickly, it commits one to attending an event 5-6 months ahead without full assurance they'll be able to attend. Combining this with the inability/extreme difficult to transfer the ticket just makes life more difficult for folks. Another gripe is that if a middle aged fan who may have fell out of touch with U2 hears about the tour and has a rekindled interest, because he didn't hear about the tour in the two week window before the ticket sale, Ticketmaster's policies force him to be unable obtain a the beast seats in the house ticket for what may have be his favorite album as a youngster. As for verified fan, I have heard to process was very confusing. I was going to buy another year subscription, but after seeing all the hassle, I am done. I am not going to be Ticketmaster's puppet as they spew me propaganda; they are a monopolistic company and they only care about their profits; which is fine. But the way they lie and act as if they are on my side is sickening. Again, in my case Verified Fan did no verification at all. It only discouraged me from using the system. I rolled my eyes as I laughed at the 4 different presales, and all the accounts that had to be created. Its insane. In my view, the costs of paying for members ship and the time it takes to hop through the red tape is higher than the costs of just buying a ticket on StubHub at market value. I'd rather support a broke student trying to turnover some cash over evil Ticketmaster. Lastly, Fan Club presales. There was a time when the only way to take advantage of this offer was if you were an engaged fan who kept up with rumors and news, enjoyed the community and didn't hop on the bandwagon before a tour was announced. Those days are long gone. The fact that anyone can become a verified fan at the checkout at Ticketmaster.com has convinced me its just a way to get another $50 out of us. In Conclusion If Ticketmaster wants to sell U2 tickets below market value and forgo profits, that perfectly fine! However, when Ticketmaster/U2 create a bunch of frustrating red that ultimately fails in achieving its goals, and instead just wastes the precious time of the fans it claims to protect I feel compelled to writing an opinion about it. I suppose the basis in this post in the irony that Ticketmaster points the fingers at scalpers and claims they are villains. The way I see it, Ticketmaster is the villain. I will not be renewing my U2.com subscription. I do plan on attending the shows, but I will wait a month or two for the full shows to be announced and choose from the selection there on the secondary market. Songs of Experience has proven phenomenal album, and I think that it will be very special to hear it live. I hope everyone has a good day! if you've read all of this, I thank you for devoting some of your time towards reading this post. I hope you found it at the very least engaging. I had accidently posted this in the wrong section. My apologies.

"...the singer has cancelled 10,000 of the tickets to his forthcoming London shows next June to prevent ticket resale sites from turning them around at massively inflated prices." http://mashable.com/2017/07/18/sheeran-cracks-down-on-scalpers.amp

It did not address my questions, but I share the pre-sale info with you anyway Hi gonewithbono, Thank you for your recent email. Due to higher than normal email volume we have fallen behind on responding to your emails. We're sorry that this has kept us from getting back to you in a timely manner and we are working diligently to get caught up. We have had many inquiries regarding the upcoming #U2eiTour. We are happy to announce that new shows have been added and the registration has been reopened for an opportunity for U2.com Subscribers to purchase tickets to the new shows. If you have not already registered/completed Setup on U2.com and would like the opportunity to purchase tickets for the new shows make sure to follow the steps to register for the Verified Subscriber presales. Please log into your U2.com account and got to Account Info to view the instructions. http://www.u2.com/profile If you previously completed your Setup and did not purchase tickets there is no need to register again. You will be considered registered for the new presales as well. If your inquiry is regarding the 2017 gift. Please be advised that shipping of The Joshua Tree Singles Vinyl Collection: 1987 & 2017 will start in December. A shipping confirmation email will be sent to qualifying subscribers as soon as your special gift hits the mail. If you subscribed before 11/1/17, please don’t forget that in order to receive this four-disc vinyl set you must follow these simple steps below. (If you subscribed on or after 11/1/17 you do not need to follow these steps.) 1. Visit the PROFILE page and confirm or update your physical mailing address. 2. Click the REDEEM button, which will open a new tab, showing your order in the Shop. 3. Click PROCESS ORDER… and you’re done. (A confirmation email will follow). For all other inquiries you can get immediate assistance and answers to common questions by visiting the FAQs at www.u2.com/help.We have done our best to answer any possible questions on that page and we hope you are able to find what you are looking for. However, if you still need assistance, please reply to this email so that we may prioritize your inquiry and respond as soon as possible. Sincerely, U2.com Support

Note: I didn't post this to the "North America Leg 1" forum because my topic is not specific to Leg 1 or any particular city/date, although it seems to be specific to North America. So for the general public onsale (in North America), it seems that 100% of all tickets that would normally be available for the public to purchase on Ticketmaster will only be sold to people who have registered for their VerifiedFan program. And from reading about this program, it seems to be a way to: Change the way in which people get tickets from first-come first-served to random selection (in part -- see below). It was not obvious to me until I read their FAQ several times but there is simply no way to purchase tickets unless you have been randomly chosen. A side point is that since this is so different/new, I'm not sure why it isn't stated at the top of related web pages in giant text. Perhaps actually "verify" that someone is a "fan" and not a reseller or scalper. Prevent Ticketmaster's servers from crashing. So here are some questions: a) Ticketmaster states repeatedly that EVEN if you are randomly selected to have the chance to purchase tickets, those tickets are not guaranteed. My interpretation of this is that say there are 10,000 tickets that will be available for a show. They will randomly select some number of people that is LARGER than 10,000. The question is why would they do this and how much larger? At first it seems silly, because it will just trigger a subsequent first-come first-served race like we have today. But I suppose they need to account for people who are randomly selected but cannot complete a purchase due to declined credit cards, no longer wanting to attend, logistical issues making the purchase promptly, etc. But is that all that it is, or do they seriously purposely select more people because they actually want to sustain a first-come first-served market for some other reason? A complicating factor is that of course people value venue sections differently and so yes your particular preferred section may be sold out but I am ignoring this aspect of it for now. Side note: why don't they just do it in timed phases instead. In other words, randomly select exactly 10,000 people. Give them 1 hour to complete the purchase. If only 9,000 people manage to do this, then randomly select 1000 more people after the first hour and give them 1 hour (or maybe 2 hours due to the short notice) to make their purchase. Continue this for a few hours until the number of tickets left is insignificant. Now you've avoided people getting selected and then later being disappointed,. b ) Do they really verify that people are "fans" in some way other than the natural weeding out of non-fans that would happen as a result of the change in process? Update: yes it seems they actually try to do this but of course tickets still end up on sale elsewhere. But it is possible that those are individuals and not professional scalpers, or perhaps just fewer professionals than before. We don't really know. c) When does the VerifiedFan sale end? What is unclear to me is what happens if a concert does not have pre-registered demand that exceeds the supply. In other words, say a show does not sell out on the first date of being on sale to the VerifiedFans. A few days (or hours or weeks or months) later, Ticketmaster must be switching to regular first-come first-served because random selection does not make sense when the set of people who want to purchase tickets is ever-changing (after the on sale date) unless they release tickets in weekly batches or something crazy like that. Plus by this time the published deadline for registration is by definition in the past. Update: it seems that if a show did not come close to selling out, then after the first day of the VerifiedFan sale (midnight local), the show reverts to a regular public sale on the second day at 10am local time. d) Several people below feel that this change takes away a perceived advantage to long-time avid fans who would normally use their awareness of and experience with the first-come first-served process to have a bigger chance of getting tickets. Is this fair? Is it actually what is going to happen? Is it something that Ticketmaster and/or U2 wants to happen? Is it just a perceived loss of control in something that was actually always largely random to begin with? e) Ticketmaster requires us to register separately for each individual show to which we want VerifiedFan access. Does that mean each show has its own independent random selection process and that a fan will receive a separate code for each show to which he/she registered AND was selected? Or is there a single random selection process across all shows and if a fan is selected, that fan will receive a single code which will work on all of the shows to which he/she registered? Update: There appears to be a single random selection across all shows. If you are selected, you get a code for each and every show that you registered for. The selection is not per show but the code is (initially). Later on during the day, Ticketmaster sent update emails saying that a single code could be used for multiple shows. Note: I understand that there will be a lot of licensed re-sellers just like always, and scalpers will defeat this easily, and that the program has already had numerous issues with prior shows for other artists.

Lordy help me, I don't want to ask another question about pre-sale, etc, but..........It is like we need a law degree. So ALL venues on sale at 10:00 EASTERN or at 10:00 venue time in each city? BECOME A U2.COM VERIFIED SUBSCRIBER As usual, U2.com Subscribers will be first in line with their own exclusive window when presales open. To be eligible for the U2.com Verified Subscriber presale for recently confirmed additional dates, you must complete your account Setup by Friday, November 24 (9am ET). Presale begins Tuesday, November 28 (10am ET). Subscribers, check your Setup status below.

My theory...it's all in the fine print of "Verified Fan" and my sincere belief that if we were assigned a presale group that meant we were verified. In reading U2.com/help: Can I register for other Verified Presales if I participate in the Verified Subscriber Presale, like Verified Citi and Verified Fan? Yes, you may register for the other Presales in addition to the U2.com Verified Subscriber Presale. Please note, registration does not guarantee you will be verified, receive a code, or have the ability to purchase tickets through the other Presales. Note: "Does not guarantee you will be verified." In reading http://help.ticketmaster.com/verified-fan/ Am I guaranteed tickets if I get a #VerifiedFan code? If you have been randomly selected to receive a code it will unlock the ability to access tickets. However, tickets are available on a first-come, first-served basis and are not guaranteed. Note: "If you have been randomly selected to receive a code...." This is new to U2.com subscribers, and unless you actively researched this OCD-style (like I have), you wouldn't have connected the dots here that the Verified Fan system was a lottery. How is that lottery chosen? According to http://help.ticketmaster.com/verified-fan/: Ticketmaster #VerifiedFan was designed to separate actual, human fans from bots and scalpers. The system aims to thwart bad actors who are in the business of taking away tickets from fans just so they can resell them. Our technology analyzes every registrant to make sure they are real people interested in going to the show. Please note: Registering does NOT guarantee you will be verified, receive a code or have the ability to purchase tickets. So, looking at this, it was an algorithm used by Ticketmaster that determined if "you've got the gifts to get me through the gates of that mansion." The algorithm apparently didn't take into account number of years of loyalty to U2.com, number of U2 concert tickets you've purchased through your TM account, if you've bought stuff through the U2.com fan shop, or the like. Not sure what the algorithm it was! But good people, loyal to U2 for decades were shut out of the ticket buying for this tour. Is that how the band truly wants to reward it's loyal of loyals? Is this how the band wants their legacy to be remembered - by letting a computer algorithm determine the legitimacy of their fan base? This is absurd! So, yeah - the fans who were shut out don't have a leg to stand on at the moment, and I can understand why the mods are having to dig out of a backlog longer than they've ever had to do before becuase it wasn't crystal clear to the fan club what it all meant - that we were entering a LOTTERY system through verification. That having an assigned presale group wasn't the confirmation...that setting up your account wasn't enough. That in some cases, being a member of the fanclub since its inception online wasn't enough. It's a tough pill to swallow and it's justified. This is why people like myself kept asking questions - this is why @bigwave came on our ATU2 podcast to answer questions. This is why we questioned...everything....! And still, we're facing this situation which, quite frankly, is worse than 2005 because this time it wasn't the scalpers who kept the loyal fans out of the concert - it was Ticketmaster themselves with their algorithms. It's not a perfect system, but it shut out some very good, loyal people who have traveled the world to see this band - and who most likely will be forced to pay a scalper for their tickets. In this way, the statement of "U2 cares about their fans and they are committed to making every effort possible towards getting tickets into the hands of fans only." hurts more than ever to so many shut out of the process.

Could this sale go any worse? First the link fo the presale for Los Angeles didn't allow Innocence group access until 5 or 10 minutes into the sale and now both my friend and I got texted faulty codes for the public onsale. SERIOUSLY TM??? Seriously U2? Somebody please tell me who to contact about this! This is freaking ridiculous...never had this many problems in my 20 years of being a fan who went to 2-4 concerts each tour.

I have a frustration with he initial presale. I'm from Europe/Spain and is imposible acces toTicketmaster presale. One solution, please.

SERVICE FEES: I am absolutely DISGUSTED by the service fees. $19.30 on $81 tickets..that's almost 24%. This BS needs to stop. What does that service fee go towards? So tired of ticketmaster. Grateful my ticket purchase was seamless but sick about these fees.

Is anyone else having a problem with Ticketmaster? I am so mad I could spit!!!!! I bought two tickets using the Ticketmaster App for the Phoenix show while I was standing in the GA line for the DC show (or so I thought). I used the direct link sent from U2.com with my Red Hill presale code for the Phoenix show and although the tickets were supposed to go on sale at 10:00 AM MST, it ended up being more like 10:20 AM. That should have been my first clue to how messed up it would be. I had a really hard time selecting GA and I wanted RedZone, but there was no hope for that, the App just wouldn't show me anything but seats--the only way I got it to give me the GA option was to use the select seats on a map option. RedZone was grayed-out the whole time. Now here's the kicker: I just checked my email and the tickets issued are for the wrong show in the wrong city!!!! They have issued me tickets for St Louis on the same day I already have tickets for Arcade Fire in DC! I called Ticketmaster and their customer service (what a joke even calling it that) is abysmal! They couldn't care less. They told me the tickets are non-refundable and gave me some sort of reference number. They said that they had to talk to the promoter--which is internal only and maybe I'd hear back in 3-5 business days. They were completely unconvincing and really really don't care. I pointed out that the App was a nightmare to use and I had used a U2.com link to get to the Phoenix ticket sale site and that this was not my mess up. I also pointed out again that I clearly have previously bought tickets to a different show in a different city on the same date. THEY DON'T CARE AT ALL. I am so upset because it seems there is no recourse for me. I also just went on Ticketmaster for the Phoenix show (through my desktop web browser this time) and when I put in my code, it says I have unlocked RedZone for Red Hill members and it still shows me nothing but seats. No RedZone, no GA. Their site is beyond screwed up and it seems that they reap the rewards of their incompetence by pocketing the nonrefundable funds that they are swindling from honest fans!!! Was wondering if anyone else was having a similar experience and any advice appreciated. Sorry, just really needed to rant. I thought U2 had ditched Ticketmaster years ago due to their complete lack of professionalism and customer care. What a shame!

Hi there, new to the community. Saw the band in Chicago and two other times in the past. I have a question for those who were able to obtain decent tickets. Did you encounter the chaos of creating a login with the venue? My sister in Nashville, TN was attempting to get tickets and it was a nightmare. She had set up an account with Ticketmaster the night before, thinking she was good to go. When she made the attempt to purchase the tickets in her cart, she kept getting a prompt that her login was wrong. In reality, she was unaware that she had to set up a login with the actual venue (this happened to my husband as well). Here's the thing, did anyone see a sort of "head's up" on either Ford Field's or Ticketmaster's site stating you were going to need a login with Ford Field before actually making the purchase? Not after you're in the cue, with tickets in the cart ready to roll? It caused confusion and my sister just shut it down out of frustration when she realized her tickets were, to quote The Violent Femme's "Gone, Daddy, Gone". Anyone?

I would love to be able to get some feedback from the band management and promoters regarding the varying ticket delivery methods for this tour. According to TM, the promoters put rules on how tickets would be delivered and that varies depending on the section. We see tickets on resale sites that claim 'instant delivery' or sold with a gift credit card (not sure who owns these or how they get around the cc delivery). I paid for my tickets, they are mine and i should be able to have possession of them. And, setting different standards based on seating section makes no sense to me. It would make more sense to control the access to purchase (to prevent bots, resellers purchasing, etc) than to restrict the delivery method for the individual buyer. And don't even get me started on the monopolistic ticket/promoter system that U2 has chosen...

I've been emailing with Ticketmaster customer support and have repeatedly been denied the ability to change the name on my tickets and they will not give me ecopy. However, on StubHub and Ticketsnow, there are hundreds of tickets for sale that show 'instant delivery' as the delivery method. How does this happen?

Hello All, just a semi-commentary. Yes Ticketmaster really really sucks. Yes Ticketmaster is owned by Live Nation. Yes, Ticketmaster's selling of tickets process is often times very poor & frustrating. As the Forum Moderators have done (these brave folks have the patience of Angels ), in several posts re. the JTT ticket purchase issues, see below some links to write or call with your displeasure to Ticketmaster directly. And of course, probably the best, most visible & quickest way to let Ticketmaster &/or Live Nation know your displeasure is to comment directly on their Facebook page.... nothing strikes more fear in a Corporate entity like trashing them for all to see on Facebook! I would be curious to know how many people actually write or call directly to Ticketmaster, the source of the many ticket purchase problems, as opposed to just vehemently complaining on these forums while trashing the band for this state of affairs. Every tour it is the same thing/problem, so get out your best writing & diplomatic conversation skills people! Cheers!! http://www.ticketmaster.com/h/customer-service.html?tm_link=help_nav_4_contact https://help.ticketmaster.co.uk/how-do-i-contact-customer-services/ http://www.ticketmaster.com/international?tm_link=tm_homeA_changeloc_intl

Good article & advice for people still hoping to bag tix .... + I would add that on many occasions I have bagged tickets at below cost a few days prior to the concert (just take a look at some of those resale prices, don't worry, those asking prices will be waaaayyyy down by show time) You heard it here 1st http://www.atu2.com/news/i-didnt-get-u2-tickets-what-now.html

I know this isn't a new gripe by any stretch but I just tried to get more U2 tickets but failed despite clicking through (having been in the queue before 9.00) within 10 minutes of the sale opening. No tickets available at any price, including RED Zone. Then noticed Ticketmaster's own resale site already has 500 (yes, 500) tickets available for resale at between 3x and 6x the standard ticket price, including several people apparently already knowing they and their 5 friends can't go (maximum sale was 6 tickets) within seconds of buying the tickets. These sellers are CLEARLY touts so why can't somebody clamp down on them and allow real fans to buy the tickets at the standard price. Since most, if not all, of these tickets must have been bought last week that means that the resellers have managed somehow to get 6 tickets through the presale process, hmmm. Ticketmaster has already made £8.25 per ticket in fees for these tickets and then makes a further commission on their resale. This is an absolutely corrupt business, as if we didn't already know! Would appreciate a band comment on this seamy side of the business.

I'm curious if others have had any resolution with the issue that impacted many of us at the Chicago shows in June - the flipped seating chart. It seems like such a huge thing to screw up, and yet I see very little complaining even though the seats were so drastically moved (i.e. from looking at the stage to suddenly sitting behind it). Here is the background from an earlier post I made in a different (dead) thread about TM issues... I bought my tickets ~7 months before the show and was very happy with them. When I went to grab them prior to the show, I suddenly saw the 'limited view' language, but thought it must have been a computer mistake. When I got to my seats, I couldn't believe I was suddenly behind the stage instead of facing it from the front. No warning, no notice, no reassessing the value of the ticket. I honestly can't believe they could do that and that no one has taken any responsibility as far as I've been able to see. I read some threads the days after the show, and people said they would call TM, United Center, and others...but everyone just pointed fingers at the other party. The only positive stories anyone had was if you heard about the issue before the concert and asked for new tickets at the box office the day of the show. How can someone sell a ticket at a certain price and then completely change the seat - by a lot - without any recourse or option for the buyer to get a refund/reissue ahead of time? Can't they at least offer a partial refund since the value (of sitting behind the stage) was much lower to myself and others?? Again, having bought these tickets 7 months prior and the day they went on sale. Had there been anything done to address this mix up by any party? Thanks!

Hey all, Over the past 2 days, I got event reminder e-mails from Ticketmaster (as usual) for the shows on the 14th & 15th. I realized that I never got a reminder for the 10th. I have GA tickets for this night, and raced to TM to check my account. The tickets are still there thankfully, but I was wondering whether any of you did or did not receive a reminder e-mail from TM for the 10th. Also, I remember for past shows getting an e-mail from the venue about GA policy (both the Garden and Gillette have done this), and that hasn't come as well. Have other GAers been getting reminders or missing out? One more reason to fear this new CC entry system....

Having seen U2 for every tour since Joshua Tree in 1987, I love them wholeheartedly. They are my favorite band..ever. But like all relationships, there are problems to work through. Only I don't know to whom or where to address my issue and will post here in an effort to get it off my chest and be heard in dialogue. For the past two tours, with the creation of the Red Zone we have come to learn that they usually get the best position in the house. I was alright with that because the money went to charity and it wasn't only the best seat in the house. But I can say, I wanted to be in the heart. Heck, for years concert goers know that especially with the creation of the extortionists, Ticketmaster, that the best seats sell at a premium to brokers and then to the highest bidder in the open market. Why not make those reserved for super fans who can pay and donate to charity? That said, this tour I got tickets for MSG on 7/18 and 7/19. The latter ones being Red Zone, however and this is my gripe...(and I know it's posted in between other posts previously but I still can't figure out who to contact)....the stage design changed and is not the same as during the pre-sale. Arguably, Red Zone is not the best position. But for the price, I paid $350 a pop for those. Not that bad considering I paid $312.40 for the other tickets in Sec 213 Row 7. Yes, yes, the original layout showed a rectangular horizontal stage with the RZ being at the opposite end of Sec 213. So, I assumed from the positioning of the last two tours, that the main stage was in front of the RZ. Not the case, now I, a fan, who subscribes to U2.com, pays an annual fee for that every year...was able to purchase tickets that took hours on the day of the presale from Ticketmaster. Some of the "best" seats presold to fans are now obstructed side views of the main stage and the band plays for 50% of the show on another stage? This isn't to mention the other ticket deception that after the presale, tickets in the same locations as these sold for less on Ticketmaster. In the end, as a fan, I feel cheated and taken advantage of...I'd like to sell my tickets in Sec 213 or trade them and get a better view. I feel like we were duped. Tickets for presale and thereafter should not have been sold under the pretense that the stage was as indicated or that fans had to troll forums and guess at what would actually be the set up like a secret map to a prize and hope you paid for the right location. I am not a fan of how ticket sales for these shows has become not only a mystery tour of 'let's see what you can get on any given day', wait and see how things progress and change and hope the "affordances" of being a fan (who pays to be in the club) will make you feel appreciated and draw you in closer to the band or put you out in left field. It is said that when you try to please everyone, you actually sometimes end up pleasing no one. Yes, the show has an amazing new layout and set design with two stages for the band to play and an immense catwalk to make all feel part of the band, along with a megatron of displays (but who wants to pay over $312 to watch the band on TV in an arena?). Their attempt to make everyone feel more immersed is not my gripe. It's a great idea. Selling tickets that are preselected and set aside to your fans that become just about the worse seats in the house that were paid for with a premium...that is a legitimate gripe and one that I hope gets some attention from the powers that be (whoever you are..). If anyone did anything about their tickets, please let me know.

I'm having quite an internal debate on when to purchase tickets for Chicago 2 and I'd love to hear other people's experiences with prices on StubHub as the show date gets closer. Is it worth buying section 300 seats (nosebleeds) for $100-ish now or will tickets in the 200 sections drop as the date gets closer? What it really comes down to is it better to have seats guaranteed two months out or should I cut it close in hopes of cheaper tickets? What have you done in the past? Thanks!

I was notified today from American Express that my credit card number was compromised, and due to their fraud protection, that my credit card was being cancelled and a new card is being issued. Problem is, this is the card I used to buy my Vancouver GAs with. After speaking with Sam at Ticketmaster customer service, this is what he told me to do (and I share it with you all should this happen to you). You need to send a faxed letter to 310-734-0798 with the following information 1) Your name 2) Your billing address and best phone number to reach you at 3) The Ticketmaster Order ID numbers linked to the credit card in question 4) An explanation that your credit card was compromised and due to fraud protection, you were issued a new credit card 5) A letter from the credit card bank stating that the card was replaced OR a recent billing statement from the bank showing new credit card number (last 4 digits are fine) AND your same name & billing address linked to the TM order printed on the credit card billing statement.. DO NOT FAX THE ENTIRETY OF THE NEW CREDIT CARD NUMBER. Sam said a Ticketmaster Customer Service rep will review the request and will call you to switch the credit card number in their system so your ticketless tickets will print at the venue. Only at that time do you give the full credit card number for them to link it into the system. He also said that the credit card needs to be issued from the same bank. In other words, I can not give TM a Visa card as a replacement - it has to be from American Express and linked to the replacement of the other card. ***THIS IS ONLY IF YOU RECEIVE A NEW CREDIT CARD NUMBER DUE TO FRAUD*** Sam said if you receive an updated credit card due to an expiry date changing, as long as the 15 or 16 digit number didn't change, your updated credit card will work as those numbers are the same. While I hope what happened to me doesn't happen to anyone else, I hope this is useful information to other subscribers who purchased tickets that require a credit card for entry. ---------------- Dec. 9 Update: I faxed the information to Ticketmaster, and promptly received this email: We received your fax regarding your tickets for U2 and we'll be happy to assist you. However, we do need to let you know that the card that was used for the purchase must be refunded and the new card must be charged for the amount on each order. If you want us to proceed, please call us at (304) 357-6175 and provide us with the following information: The new credit card number: The new expiration date: If you need anything else, just reply to this email or visit Help on Ticketmaster.com! --------------- I called and because the tickets were international in nature, they had to refund the card and recharge the card. She did confirm that had I kept the old credit card, it would have worked - however understood for security purposes why we destroyed it. It was quick and easy - the only real cost is in the exchange rate fees for using it on international currency, so take that into account. As always, I hope this helps others who might find themselves in the same boat.

Hi, I totally got confused with dates/times so I browsed Ticketmaster and the presale was happening already. So I got in panic, and since there was the option to buy tickets and to pay for the U2 subscription at the same time, I thought that was the best thing to do before the tickets (GA ticket) got pulled by someone else. So I bought just ONE GA ticket for Los Angeles #1 hoping to use "my new subscription/code" to buy ONE more ticket for one of the Phoenix shows. But after buying the ticket for LA, I received the confirmation of the purchase but nothing about my U2 subscription or "my code". So as of now, I'm unable to pull the other ticket for the Phoenix show because I'm literally unsubscribed/non-paid member. Is there anything I can do? I didn't know that I was not going to receive the U2 subscription code nor that it was a "one time" presale purchase... I should have bought two tix for LA instead Thanks.