colinos Posted November 29 Posted November 29 I just purchased the standalone digital HTRAAB direct from u2.com: https://shop.u2.com/products/how-to-dismantle-an-atomic-bomb-re-assemble-edition-digital-download It's supposed to contain "Picture Of You (X+W)", "Evidence Of Life", etc. I received an email with a link to my download, but when I download the Zip file, it actually contains the remastered HTDAAB album - "Vertigo", "Miracle Drug", etc. Who am I supposed to talk to about resolving this? ASAP - it's only available today, right? Quote
DA FLY Posted November 29 Posted November 29 I also have the same problem. I complained to "u2usstore@mtstoresupport.com" and received an email back, basically saying to try and download it again. It didn't work. Same result. So i've just emailed them again. I'm awaiting their response. Definitely send them an email. We can't be the only ones this has happened to. 1 Quote
colinos Posted November 30 Author Posted November 30 I emailed u2usstore@merchtraffic.com - this is the address that was listed in my confirmation email in case of problems. However, I didn't get any reply from them. 1 Quote
DA FLY Posted November 30 Posted November 30 How did you get on? Did they reply? I haven't had a reply to my second email. Quote
colinos Posted November 30 Author Posted November 30 No reply to me at all. I am glad to know I'm not entirely alone. They must surely have sold quite a number of downloads - so they need to come up with a solution for everyone. I suppose there are a number of "links in the chain" and probably nothing is happening over the weekend. I can't imagine it won't get resolved in the end, but it does seem like a shocking bit of disorganisation. Quote
colinos Posted December 2 Author Posted December 2 I got this reply a short time ago... Quote Hello, Thank you for reaching out – we truly appreciate you taking the time to contact us! I’m sorry to hear that you’ve been unable to access the full content of the album. Please know that this issue has been reported to us, and we are actively working to resolve it as quickly as possible. In the meantime, I recommend continuing to check the download link as we work on the fix. Also, please note that the download link may not be accessible on a mobile phone, so we suggest using a laptop or desktop for the best experience. If you have any further questions or concerns, please don’t hesitate to reach out. We're here to help! Quote
DA FLY Posted December 2 Posted December 2 Thanks for the update. Has anything changed for you? I haven't had a reply to my 2nd email yet but my download link is still just the original album. The link to purchase has been taken down now. Hopefully they are sorting it. Quote
colinos Posted December 2 Author Posted December 2 I downloaded the Zip today, and it's still the main album. I'll try it once per day, and when I get success, will post back here. 1 Quote
DA FLY Posted December 3 Posted December 3 In the middle of writing another email to them, they emailed me a new download link and it includes both albums! Hopefully, if you haven't already, you will receive the same soon!. Quote
Subscriber gandalfmuppet Posted December 3 Subscriber Posted December 3 (edited) Somewhat annoyingly I thought that I had made a mistake and just paid for the regular remastered HTAAB one, expecting both on Saturday. So then I went and bought re-assemble off Apple. Only to find today get an email saying my download is ready from the u2 store and both are now included, not only that - in flac as well. Bit of a farce if you ask me. Edited December 3 by gandalfmuppet Quote
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.