Subscriber pain_18_ 795 Posted July 13, 2013 Subscriber Share Posted July 13, 2013 That's Right !!!! Quote Link to post Share on other sites
Subscriber pain_18_ 795 Posted July 13, 2013 Subscriber Share Posted July 13, 2013 I must say I love that Dave Gahan pic on your avatar, I really love DM !!! Said for a long time U2 don't give a toss about this place even though it is their name and their website, if Bono spent just 1% of his "saving the world" time to this place then that would be something however as I say they don't give a toss.No doubt the "U2 can do no wrong" mob will disagree because of their blinkeredness but this site is not worth £50 of my hard earned cash not for a per-sale code that really is nothing and a "gift" that you can pick up on EBay and Amazon Quote Link to post Share on other sites
Subscriber pain_18_ 795 Posted July 13, 2013 Subscriber Share Posted July 13, 2013 ...Tracy, you said it sister !!! Quote Link to post Share on other sites
Subscriber Janette B 223 Posted July 13, 2013 Subscriber Share Posted July 13, 2013 It appears that my membership expired while on vacation a couple weeks ago . . . . . I haven't had the desire to venture back into the world of poor customer service, gifts that don't arrive, etc. We'll see Quote Link to post Share on other sites
MacFoley 55 Posted July 13, 2013 Share Posted July 13, 2013 Hello, MacFoley!! Long time no see . And BigWave, thank you for checking in to this. I will check later today to see if i can renew. With my luck, I will 15 new memberships. I will keep you updated. Hey there, hope you get sorted for subbing... Quote Link to post Share on other sites
Subscriber tracy c. 18 Posted July 13, 2013 Author Subscriber Share Posted July 13, 2013 Been a long time since I posted in here and my experience today, just confirms even more my reasoning why I don't. U2...listen to your fans. You have a shitty website and a shitty company who manages your website. I have tried approximately 15 times today to renew my membership as today is the last day. I triple and quadrupled checked my address, credit card number, etc., etc. I am no dumb ass as I am responsible for helping to raise over $90 million and conduct major fundraising events in Atlanta, GA for a MAJOR non profit. I know how to maneuver a website to make a purchase. I called your "contact us" to only be told it wasn't their problem (yes, twice) and was told it was my credit card company. Hence, I called my cc company and they do not show "one" charge being declined...NOTHING even being attempted and I have tried from 4 different computers now and even called a friend out of state to have him try to renew with a different credit card and same message.. It is u2.com's website. Period. Oh,and did I mention that when I spoke with fanfire/LiveNation over the phone, I asked them..."can I please renew over the phone?"...only to be told..."we don't take renewals over the phone". What f*cking planet was I dealing with that I can't make a purchase over the phone?! U2...get in touch with your fans. Bono, while I have helped to give you a "good life", can you in return hire people that you personally know to handle your website? Guess u are so rich now, you don't need my membership renewal fee anymore. And why do I continue to renew? Because U2.com seems to give priority to those who have been members longer (not that this makes me or anyone else bigger/more devoted fan) and I don't want to lose that when presales come around.. Thank you, "Unvalued U2.com member since 2005" Hi Tracy sorry to hear you have had problems with renewing - I have escalated this issue and you should be hearing from someone to resolve it very soon. Since we moved across to this new platform we have seen very few subscription problems, and any that have been raised have been sorted out quickly, so please do update here when you can, thanks BW Big Wave, I just went to check my account and now I am not a member anymore and the price is now $50 instead of $40. I do not want to loose my standing and hope it does not come to this. I am going to wait to now "join" even tho it should be a "resub" until I hear an update from you....is this what you suggest?? Quote Link to post Share on other sites
Community Manager bigwave 779 Posted July 13, 2013 Community Manager Share Posted July 13, 2013 Been a long time since I posted in here and my experience today, just confirms even more my reasoning why I don't. U2...listen to your fans. You have a shitty website and a shitty company who manages your website. I have tried approximately 15 times today to renew my membership as today is the last day. I triple and quadrupled checked my address, credit card number, etc., etc. I am no dumb ass as I am responsible for helping to raise over $90 million and conduct major fundraising events in Atlanta, GA for a MAJOR non profit. I know how to maneuver a website to make a purchase. I called your "contact us" to only be told it wasn't their problem (yes, twice) and was told it was my credit card company. Hence, I called my cc company and they do not show "one" charge being declined...NOTHING even being attempted and I have tried from 4 different computers now and even called a friend out of state to have him try to renew with a different credit card and same message.. It is u2.com's website. Period. Oh,and did I mention that when I spoke with fanfire/LiveNation over the phone, I asked them..."can I please renew over the phone?"...only to be told..."we don't take renewals over the phone". What f*cking planet was I dealing with that I can't make a purchase over the phone?! U2...get in touch with your fans. Bono, while I have helped to give you a "good life", can you in return hire people that you personally know to handle your website? Guess u are so rich now, you don't need my membership renewal fee anymore. And why do I continue to renew? Because U2.com seems to give priority to those who have been members longer (not that this makes me or anyone else bigger/more devoted fan) and I don't want to lose that when presales come around.. Thank you, "Unvalued U2.com member since 2005" Hi Tracy sorry to hear you have had problems with renewing - I have escalated this issue and you should be hearing from someone to resolve it very soon. Since we moved across to this new platform we have seen very few subscription problems, and any that have been raised have been sorted out quickly, so please do update here when you can, thanks BW Big Wave, I just went to check my account and now I am not a member anymore and the price is now $50 instead of $40. I do not want to loose my standing and hope it does not come to this. I am going to wait to now "join" even tho it should be a "resub" until I hear an update from you....is this what you suggest?? You should be hearing from someone at customer services soon Tracy, if you hear nothing by midweek latest, can you PM me or post back here. Also, you are still showing up in the community as paid subscriber... Quote Link to post Share on other sites
Subscriber vermontgasman 35 Posted July 13, 2013 Subscriber Share Posted July 13, 2013 the perfect GIF. Quote Link to post Share on other sites
Subscriber tracy c. 18 Posted July 13, 2013 Author Subscriber Share Posted July 13, 2013 the perfect GIF. And one of the BEST movies ever. Quote Link to post Share on other sites
Subscriber tracy c. 18 Posted July 14, 2013 Author Subscriber Share Posted July 14, 2013 Been a long time since I posted in here and my experience today, just confirms even more my reasoning why I don't. U2...listen to your fans. You have a shitty website and a shitty company who manages your website. I have tried approximately 15 times today to renew my membership as today is the last day. I triple and quadrupled checked my address, credit card number, etc., etc. I am no dumb ass as I am responsible for helping to raise over $90 million and conduct major fundraising events in Atlanta, GA for a MAJOR non profit. I know how to maneuver a website to make a purchase. I called your "contact us" to only be told it wasn't their problem (yes, twice) and was told it was my credit card company. Hence, I called my cc company and they do not show "one" charge being declined...NOTHING even being attempted and I have tried from 4 different computers now and even called a friend out of state to have him try to renew with a different credit card and same message.. It is u2.com's website. Period. Oh,and did I mention that when I spoke with fanfire/LiveNation over the phone, I asked them..."can I please renew over the phone?"...only to be told..."we don't take renewals over the phone". What f*cking planet was I dealing with that I can't make a purchase over the phone?! U2...get in touch with your fans. Bono, while I have helped to give you a "good life", can you in return hire people that you personally know to handle your website? Guess u are so rich now, you don't need my membership renewal fee anymore. And why do I continue to renew? Because U2.com seems to give priority to those who have been members longer (not that this makes me or anyone else bigger/more devoted fan) and I don't want to lose that when presales come around.. Thank you, "Unvalued U2.com member since 2005" Hi Tracy sorry to hear you have had problems with renewing - I have escalated this issue and you should be hearing from someone to resolve it very soon. Since we moved across to this new platform we have seen very few subscription problems, and any that have been raised have been sorted out quickly, so please do update here when you can, thanks BW BigWave...now shows I am a U2.com Free Member . Friday was the last day for my renewal..hence why I tried to renew (multiple times). My email documents that I tried to renew before it expired and I requested on the phone with LiveNation/Fanfire that they please notate my account to show that I tried. Quote Link to post Share on other sites
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