Subscriber brijazz Posted December 3, 2014 Subscriber Share Posted December 3, 2014 "Not a Subscriber of U2.com or logged in with an expired Subscription but interested in joining? Upgrade your acount now to take part in the pre-sales." Sadly, the link (which is http://www.u2.com/service/upgrade) is broken! I'd like to be able to renew my lapsed account.... Link to comment Share on other sites More sharing options...
Community Manager bigwave Posted December 3, 2014 Community Manager Share Posted December 3, 2014 try signing out, clear cookies & cache, then sign in again Link to comment Share on other sites More sharing options...
Subscriber brijazz Posted December 3, 2014 Author Subscriber Share Posted December 3, 2014 try signing out, clear cookies & cache, then sign in again Tried it, no change unfortunately. Link to comment Share on other sites More sharing options...
Community Moderator Max Tsukino Posted December 3, 2014 Community Moderator Share Posted December 3, 2014 can you try with another browser? sometimes that works... Link to comment Share on other sites More sharing options...
Subscriber brijazz Posted December 3, 2014 Author Subscriber Share Posted December 3, 2014 can you try with another browser? sometimes that works... Nope The link is broken with both Firefox and Safari. Link to comment Share on other sites More sharing options...
Subscriber salem1974 Posted December 3, 2014 Subscriber Share Posted December 3, 2014 Is the presale code out there yet? I got nothing on my inbox or profile here at u2.com. Hope we have a better experience this time around. Link to comment Share on other sites More sharing options...
Subscriber abogadalme Posted December 3, 2014 Subscriber Share Posted December 3, 2014 There definitely seems to be a problem for those of us trying to renewing existing memberships. This morning, I was on the website trying to do this but was not able to complete it through U2.com. Now, the link now takes you to LIVENATION's website which is selling "new subscriber" packages. I have tried to call Fanfire customer service to ask for help. But have been on hold for a very long time. Link to comment Share on other sites More sharing options...
Community Moderator Max Tsukino Posted December 3, 2014 Community Moderator Share Posted December 3, 2014 Is the presale code out there yet? I got nothing on my inbox or profile here at u2.com. Hope we have a better experience this time around. no presale code at the moment. please wait... Link to comment Share on other sites More sharing options...
Subscriber brijazz Posted December 3, 2014 Author Subscriber Share Posted December 3, 2014 There definitely seems to be a problem for those of us trying to renewing existing memberships. This morning, I was on the website trying to do this but was not able to complete it through U2.com. Now, the link now takes you to LIVENATION's website which is selling "new subscriber" packages. I have tried to call Fanfire customer service to ask for help. But have been on hold for a very long time. Bless you for calling! Hoping that you report back to this thread when you finally get through... Link to comment Share on other sites More sharing options...
Community Moderator Max Tsukino Posted December 3, 2014 Community Moderator Share Posted December 3, 2014 we have reported that the link is not working... it's being checked... Link to comment Share on other sites More sharing options...
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