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Message to Bigwave - Presale Debacle - for all U2 Fans


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I had no problem with first San Jose show. Seats aren't quite as good as I hoped for with the purchase being complete by 10:02 AM PST, but I'm glad no major issues like on the east coast. Sorry you folks had to deal with that...there's no word in the English language that adequately describes the anger, frustration and sadness that goes along with TM failures.

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I had no problem with first San Jose show. Seats aren't quite as good as I hoped for with the purchase being complete by 10:02 AM PST, but I'm glad no major issues like on the east coast. Sorry you folks had to deal with that...there's no word in the English language that adequately describes the anger, frustration and sadness that goes along with TM failures.

Maybe we should call it TMS - Ticketmaster S#%$

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Problems with Ticketmaster are long-standing and endemic. Any big ticket sale sends their servers into a tailspin. U2 presale is no different than a Springsteen concert sale or any other major event. TM simply doesn't care to fix the problems because they don't have to. They have very long-term exclusive distribution agreements with the major venues - like Madison Square Garden. If U2 wants to play MSG, they must distribute the tickets via TM. TM will make its money regardless of how long it takes to get tickets to the end users. Having a lousy server doesn't cost them anything - the shows will sell out and they will make their money. They have no incentive to fix anything because upgrading their systems means they actually have to spend money without increasing their revenue

 

This is a problem with dealing with a monopoly. The band and their agents very little influence over the situation. They can beg and plead "please fix this, our fans are upset", but TM can (and does) simply shrug their shoulders and say "so go find another venue and by the way, we control distribution at every top level venue in the US, so good luck with that."

If you have been a member of the fan club for ten years then you surely must remember that during the Vertigo tour there were problems with the presale.  Larry wrote an open letter apologizing to the fans and we were issued more codes.

 

Horrible! I've been in the Fan Club for ~10 years. I maintain my membership partly for presale opportunities. I have such a sour taste in my mouth. TicketMaster takes most of the blame, but I blame you for not confirming that TM can handle the volume. Took me 95 minutes, and I had to settle on GA admission. I wanted to purchase more expensive packages, but the website would not let me. Subsequent to my purchase, I hear that TM is working on the problem. Well f-ing great! Too late. I blew my measley 2-ticket GA load already. I guess we are just cattle. 

Then you must remember that the same thing happened during the Vertigo presale?  Larry issued an open letter and we were given more codes.  I seriously doubt this whole code thing is over in any event.  I'd bet everything I own that they are going to give us another code eventually.  I'm sorry you got GAs and not seats but most people in here are looking for GAs.  Perhaps you could arrange a trade or something of the sort when the resale thread gets started?  It's never over until the show's over.  You'd be amazed what I've achieved the day of the show.  You just have to be polite and persistent and most box offices are more than happy to work with you.

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I guess it's natural to kick out at U2.com and Bigwave although I have to say that I've found the guy really helpful in this last 24hours when I realised a tour had even been announced and struggled to upgrade. That said my own view is that I do think there are things that could have been clarified better, for the benefit of all subscribers. 

 

  1. Two shows: I think people would have been happy to know the difference between the two shows as there's been talk of a main show and an acoustic show. Admittedly nothing from the band but they (and this site) must have been aware of the talk, fuelled by themselves in recent interviews. Then there's whether you can get tickets for both shows, or just the one. 
  2. Number of tickets: I know I was looking forward to buying 4 tickets for me and my family, as I've done before. I understand why there might not be as many available for sale but pre-warning would have been good. Well more than 24hours anyway!
  3. Notice: some are saying that to put expensive gigs on sale just weeks from Christmas isn't great timing. I'm lucky not to be affected by this but can understand why some might be and feel for them. In truth just a few days warning might have helped some because it probably matters not when tickets go on sale, not everyone can / will afford them. 
  4. Dublin: as someone who wants to see the band in their home town after seeing them elsewhere in the UK it's a shame that there's not yet more details on Dublin because today I've not been sure whether to wait and use my code for these dates, or buy tickets. I waited and now run the risk of not being able to get Dublin tickets. I'll be annoyed if this is the case. 
  5. Membership: in the past I remember there being a couple of weeks between the announcement and tickets going on pre-sale. This has given us that had not update our membership the chance to do so in time for the pre-sale. This has been difficult with such short notice and means that, although I've been a member since 2009 (paying mostly) I'm just an 'innocence' member so have lost out. 
  6. U2 look after their fans - we only have to hope that over the coming days more clarity will be provided, along with more info and dates. Well done to those who have tickets, I hope to be joining you in the coming week or two. 
  7. As I say my dealings with Biglwave - when he approached me to help yesterday - have been good, so let's no single out people for grief when they're clearly answering so many queries.. 
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I'm not buying tickets yet, largely because all five Vancouver shows I've attended since 1992 have been disappointments. I'm hoping for an earlier pair of shows to be announced for Washington or Oregon.

 

Also, with credit cards apparently being required for entry to the shows, I am concerned that using my card in a foreign country (i.e. Canada) could present some kind of difficulty.

 

Lastly, having been a fan club member since summer 1987, I, too, am disappointed that the process of getting tickets has become so difficult for us. Even though sending in checks for Popmart tickets was awkward -- the new company handling tickets for the tour was slow to confirm if we'd gotten seats or not -- it was far less stressful than what we're subjected to, nowadays.

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Yeah, none with mine either in the UK, and certainly none that could be levelled at Bigwave, who frequently goes above and beyond for fans on this forum.

 

Blame ticket master, but addressing this to BW is not only missing the mark, but massively unfair. Believe you me, in this particular man-machine, the man is a good'un.

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Very disappointing.  What was once the premeire organization in regards to making sure loyal fans got the best seats to shows...has now just become like all the others: listening to the "ticketmaster" way of doing things and simply accepting it.  We've all seen countless concerts over the years, so I don't need write a 30 year list for shows here in L.A....but I will say this....  the next artist who maintains or increases their thanks for loyalty will be the first.  Do I think I'm entited to rewards beacuse of that loyalty?  Absolutely not, and I'm not implying that.  Nor am I saying the band deserves myself or others front row seats to every show.  What I am saying is that 10-20 year longtime fans (who have paid CONSTANTLY, even without tours some years I might add) should not be given same priority as someone who signed up 6-12 months ago.  Sorry folks, it's just how I feel.  The notion that the band wants to brings in newer fans sounds great in concept, but was immediately debunked when I saw the ticket prices this morning.  General admission aside, here in L.A., decent seats starts at $300, and the top seats are $595!!!  

 

The ticket limit is even more disappointing.  I've read that it was because it's an "indoor event" opposed to outdoor.  Ummm, moderators at U2.com -- that's not correct.  It didn't take me long to look up the emails from other "indoor" tours...."This presale codes allows you to purchase up to 4 tickets for the tour".  From Zoo Station to Vertigo and in between...never was there a 2 ticket limit at time of the tour annoucement.  

 

So, just that I'm not missing something --- U2 announces a tour; They say pairs of the shows will be in each city because they "We are going to try to have a completely different feeling from night one to night two and have some fun playing with the idea of innocence and experience. More to be revealed!”.........

 

....and they only allow U2.com members (including some who have been here years and years and years) only one of those shows.  They get to see 50% of the experience.  Anyone who says they can buy 1 ticket to each show in not touch with reality....   about .0001% people go to a show alone.

 

wow.

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After holding $300 on my cards for an attempt to renew my existing membership, livenation repeatedly held my money whilst declining my cards for an address failure (I had capital one on the line with me to verify all information was accurate), they told me too bad and I could go no further. Fine, got my funds released and was put into a new membership via my husband. That set me into the innocence group, tolerable and livenation's issue.

 

What I find disappointing and infuriating is that I see numerous people on here having issues getting their tickets and yet vivid seats have numerous tickets available for both Phoenix shows at astronomical prices. Are these basketball season ticket holders selling their seats or have we been had by scalpers AGAIN?

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I had no problem with first San Jose show. Seats aren't quite as good as I hoped for with the purchase being complete by 10:02 AM PST, but I'm glad no major issues like on the east coast. Sorry you folks had to deal with that...there's no word in the English language that adequately describes the anger, frustration and sadness that goes along with TM failures.

Maybe we should call it TMS - Ticketmaster S#%$

 

I like it!

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