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Presales Update / Open Issues - PLEASE READ

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UPDATE TO EARLIER STORY.

Thanks for your patience. 

Ticketmaster has informed us that issues experienced in presales in North America earlier are resolved.

Pre-sale tickets are still exclusively available for U2.com subscribers.

Once again, apologies for the inconvenience.

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if you have been trying and trying, and are coming up against a brick wall to still get tickets, please add you name, which show you want and brief details of the issue. Lets keep this thread for specifics to see if we can pin down specific venues / issue and group them to be forwarded - 

 

1. venue.

2. brief outline of issue

 

any other posts will be moved so we can focus on the direct issues at hand

 

thanks

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Okay like I posted in the ticketmaster problem thread and emailed here the help section about.

 

It is now telling me my code has been used. But I 100 % most certainly DID NOT BUY ANY TICKETS! If any tickets were bought associated with my code they should be cancelled. I have kept my fan club alive all these years and can't even get an opportunity to buy 2 measly tickets! I am furious..

 

My guess is the big time brokers with the robotic buying have now figured out how to keep searching for working codes after they use up their own. I can't say it is a relief to hear others are having the same experience as I am.

 

resolved - bigwave (messages merged also)

 

 

tbomike

 : bigwave rules! My public praise for getting back to me with a direct response and resolving this issue. Off to hunt for some tickets!

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I am also having the same error about the code being used. Was trying to get tickets to the Chicago show on June 25. I was able to put my code in and search for tickets. After saying I had a wait time of 8 minutes and spinning for about 20, I hit the refresh button and tried entering my code again. It popped up an error message that all the allotted tickets had been used!! I even tried in my phone and it said the same thing! I called Customer Service and they did everything but call me a liar! They said they had others that went through and said it was my issue and my pass code was invalid. After successfully purchasing tickets via the U2 presale in prior years I am dumbfounded at this. I am scared now that people are stealing these codes!

 

resolved - bigwave

 

suziqtoo

: I second that!! He is the MAN! Many thanks!!

post-337718-0-97237000-1417735606_thumb.jpg

Edited by bigwave

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if you have been trying and trying, and are coming up against a brick wall to still get tickets, please add you name, which show you want and brief details of the issue. Lets keep this thread for specifics to see if we can pin down specific venues / issue and group them to be forwarded - 

 

1. venue.

2. brief outline of issue

 

any other posts will be moved so we can focus on the direct issues at hand

 

thanks

 

I came up against a brick wall that I don't know can be resolved unfortunately... The show I wanted to go to and had tickets reserved more than four times on a non-functioning site sold out where I was shootig for after ticketmaster screwed up my order time and time again. 

 

Resolved (messages merged)

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I was not able to purchase online or with app. Help For San Jose Monday or Tuesdayfrom 10AM on. Tonight, ticketmaster days my code is not valid. Who do I contact for help please?
Thank you,
Konasunset

 

Mahalo Big Wave.

Any help would be greatly appreciated; especially during this busy roll out

 

Resolved (messages merged)

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Hello!

 

I am having a similar problem to those above.  Ticketmaster is telling me that "There are no more tickets available for this promotion" when I enter my code.  While I tried for hours to use the code earlier, I am certain no purchase were made.  This is very frustrating.  All the seats I had pulled up and wasn't able to buy due to ™ glitches are now gone….and I can't even get my code to work to buy something crappy.  

 

Are you able to help?  Please!?

 

Resolved (messages merged)

 

 

bigwave

ok, on it - same a previous poster -  will PM you when LN team get back to me (may be a few hours)

 

 

JRBruno87

Wow.  Thank you, bigwave!  I've emailed them too but appreciate your help!!!  It sounds like you know how to get them to listen!

 

Do you think they'll make this up to people who were hung out to dry today?

 

JRBRUNO87:  BIGWAVE, THANK YOU, THANK YOU, THANK YOU!!!!!  I was unable to get anyone at LN to listen and help, but YOU saved the day.  I can't thank you and the other moderators for being so helpful and supportive.  You deserve this praise and much, much more.

Edited by JRBruno87

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I resolved my issue, but I could not get through the ticketmaster process.  At least three times, i would get through the choose this ticket part but the site would freeze, not letting me go on and complete the purchase - then it would say my time was up.. After 4 hours i finally got one, but it wasn't as good a seat as the first ones offered.  Only reporting it in case someone else has this issue.  I've bought a ton of tickets on ticketmaster and I've never had this problem... Thankful i got one in any case but no time to try for another one

 

Resolved

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Not sure if anyone else had this issue, but I thought I purchased tickets for MSG/NY 7/23 - confirmation number appeared on the phone app, but there are no tickets in my order history and no confirmation email. When I attempted to purchase again, receiving message that there are no more tickets for this promotion. Also received error message stating I exceeded the limit. Charge is appearing on my credit card online, but no order in my ticketmaster history. I emailed ticketmaster this morning but have not received a response. :(

 

Resolved

Update: 12/5 - I called TM and they said the order is not showing up yet because they are checking presale ticket limts and these won't be available to print until the general on sale. They were able to find the order with the confirmation number so I guess if you have that, you have tickets.

Edited by bigwave

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I'm trying for London from Spain and I get a message that the password I entered  is invalid. Me and my wife have two subscriptions, and both receive the same answer: The password you entered is invalid

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