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Hi Vancouver GAers--so how did CCE work?  Did the venue people really look at IDs?  Or just glace at a credit card, or what?  This is really important for people to know--especially those who want to somehow let others use their tickets, etc.

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Venue ticket takers take your credit card, swipe it, and their handheld machine spits out paper vouchers which you redeem for your wrist bands just inside the doors.

No ID checks (didn't even have it out) and nobody looks at the card.

Overall it was a very smooth process for me both nights.

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From what I have read by others, U2's manager actually came out to the GA line as well as indoors and asked the fans how it all went and how they could improve. That's pretty cool of him to take the time to do that. Sounds like there were some people having issues, but overall people have been reporting it went pretty smoothly. Checking ID's they probably realized would be too time consuming as 20,000+ fans getting into a venue takes a bit of time without checking ID's.

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Checking ID's they probably realized would be too time consuming as 20,000+ fans getting into a venue takes a bit of time without checking ID's.

 

It is a scalper prevention issue. Saying they will check IDs means they have the right to do it, not the intention. So, if a scalper walks up to the ticket taker with the two people he just sold expensive tickets to, and it looks suspicious, they can check that the tickets match his ID before letting the people in. Plus, a lot of professional scalpers buy multiple tickets to shows, so EVERYONE who bought a ticket has to show up to let their pair in? It starts becoming a headache for them, and they don't buy the tickets. That is the point. They aren't trying to make it harder for fans.

 

That said, people who bought CCE tickets to shows they weren't sure they intended to attend or to trade for other tickets? The system isn't really there to account for this, and won't be modified much to accommodate this. People with valid needs to transfer tickets would stand a better chance if there were less of them, rather than all of the people trying to see multiple shows using an old system that won't work the same anymore.

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Here's what I posed on another thread in response to someone who had bad luck when their card didn't work at the door after waiting 13 hours in line ... Hope it helps.

 

CREDIT CARD W/ NEW NUMBER ENTRY

Sorry you had trouble with credit card entry. My experience was very different. The card I used back in Dec was part of a we-suspect-your-card-was-compromised event where the bank canceled my card and issued me a new number. I called Ticketmaster Canada and after some research, they did the same: refunded and reran the transaction on my new number. (Note: When I called Ticketmaster US for the Chicago show, though, they wouldn't -- so that's still to be sorted out. More on that below.) Day of the show, Rodgers Arena staff were very organized; they came through the line an hour before the doors opened and (1) pre-checked bags in line so that it wouldn't slow us down at the door and (2) escorted people whose cards weren't the same as the original purchase to the box office. My husband went with them to make sure and all went fine. The doors opened and we got in no problem (with the exception that the wristbanders were so overwhelmed that that was a slight hang-up). I know it's stressful. I worried all week and especially in line all day whether or not my card would work (basically the scenario you lived; I'm so sorry), but they are doing the best they can. And I appreciate the system trying to keep things fair by cutting out scalpers. For those of you going to future shows, just go to the box office to have it checked yourself as they may not come thru the line looking for you.

 

TICKET TRANSFERS

That said, it does get tough though if plans change and want to sell or transfer your ticket. Strangers buying tickets from the people next to us in line had to join us in line because the box office wouldn't let them transfer tix, even that day (they said it's because it was a TM transaction). We were all fans and hung out, but they did have to coordinate entering together on the original credit card.

 

I'm now having to sort it out with a US show and it's not as smooth. I called Ticketmaster US to tell them about the cc number change. They just told me to show up at the venue with copies of all the transactions ... When I asked why they wouldn't do what TM Canada did and just rerun the transaction they said that's not what they do. When I told them I may not be able to go to the show and asked about how to transfer or refund the ticket, they said (1) allowing transfers depends on the venue and (2) they wouldn't refund my ticket because it is "sold out." So I'm either out $80 or I'll have to call them back during a ticket drop and it isn't "sold out" anymore. Hopefully they will be more helpful then.

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