Ticketless Entry

[Gregg]

Hi,

Following on from the Box Office opening times thread - I am slightly concerned here. I have tickets for only Saturday night, and I plan to queue from quite early the same as I did at the O2.

 

At the O2, if you presented your credit card at the box office, they were happy to give you a hard ticket - even for GA.

 

Anyway, 2 weeks ago my credit card got cloned - and the Bank told me to destroy it. So, there I was happily cutting it into pieces, when I realised - hold on is this the card I paid for the tickets on? I checked and it was - so I have kept the pieces, but I doubt it would scan!

 

I will be in Dublin on Friday afternoon, do you think the Box Office can fix this on Friday so that I don't spend all day Saturday having a heart attack?

 

 

[sugrue]

On Mon night there was a Queue to box office-  not 100% sure but I dont think it was open until Door opening time- someone else will prob know that for sure but I deffo wouldn't leave it until you get to the GA entry door- cos you'll have to leave that area- turn around through the crowd behind you in the 'maze' system with the barriers and then have to go around and maybe join the line to the Box office. I would- without a doubt- to save yourself the stress send a msg to ticketmaster.ie cutsomer service right now tonight through the ticketmaster.ie site - know a few people that got sorted with a few problems- theres phone number too on the site. Make sure its the dot IE site!!!! best of luck

[AP1]

Call them. I had a similar situation (but I still have the old card and brought it with me). I emailed their customer service a couple days ago, and they said:

 

You will need to call us in customer services 0818 903 001 for us to update your card, its not advised to send us the new card number by email for security reasons.

Thanks,

Ticketmaster.

 

When I called, they said I didn't have to update since I still had my old card in possession. But you should call and tell them your situation so they can update your card info for you. Call during normal work hours (it's not a 24 hour line).

Edited November 26, 2015 by AP1

[Gregg]

Thanks so much for this! I will let you know how I get on!

[Gregg]

I messaged them via the website and someone just wrote back and said send us the details of your other card - which I did. They wrote back:

 

All updated for you now Gregg! Use that card for entry, happy queuing

 

Well, I'm happy!!!!!

[AP1]

Glad it all got sorted.