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Disabled / Accessibility Ticketing (MERGED)


PeterM1
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Hiyya Mods, are we keeping you busy  ;)

 

I'm hoping to get a pair of tickets for the Twickenham gig tomorrow (I'm in the Red Hill pre-sale group) As my wife is disabled I will need to buy tickets preferably for the pitch-side viewing platforms. Will I be able to buy suitable tickets on the on-line pre-sale?

 

I had a similar dilemma for the #U2IETour when we saw them at the O2. I ended up buying the tickets on-line then was able to phone the venue and exchange the tickets for ones in a designated disabled viewing area.

 

What would you recommend? 

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Thanks Max

 

There is quite a helpful section on the Twickenham website...

 

http://www.englandrugby.com/tickets/disabled-ticketing/

 

The lady I got through to recommends phoning again tomorrow at 09:00am and I will be able to book tickets then along with on-site parking.

 

Furthermore there will be disabled viewing platforms over the front few rows of blocks L3-L5 

 

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Thank you!  This is very helpful.  I will try to get disabled for the LA concert as my Mom and Dad want to come and they are both disabled.  I didn't realize you can exchange later.  I hope Ticketmaster is the US is equally helpful....  

 

If anyone in the US has done presale disabled, please let me know how it went...

Edited by kath00
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Getting disabled tickets for the croke park gig tomorrow as brother in a wheelchair. Been trying to fund information on them all week and finally got my answer this morning from ticketmaster customer care

 

They priced at €76 plus booking fee and that is for the wheelchair platforms in the pitch 2 area (normally these are at the back of the pitch so delighted to know will have a decent view for once). You also get a free carers ticket for that price.

 

They told me even though presale begins at 9am (I'm in the wires group) that they be able to sort us out if ring from 8.30am tomorrow

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  Do not waste your time trying to get GA seats for the accessible platforms if they exist in your city.  There are none available.  Buy regular GA tickets and then call Ticketmaster to have them converted to Accessible GA tickets once the show goes on sale to the general public.  I highly suggest you do this as soon as the show does go on sale for everyone.   ESPECIALLY: Don't waste your time filling out that silly form asking you to give all your information and an agent will get back to you.  (That is the Request Accessible Seating button which is located towards the upper right hand of the window where you purchase tickets.)
  You will get an email telling you what I just did. There are no specific Accessible GA tickets available.  I finally just got a definitive answer on this in an email from Ticketmaster.  I shall retype it, word for word, below, so here goes:

 

  Hello David,

Thanks for contacting us, my name is ----- and I'll be helping with all your questions today!

We're glad you're eager to see The Joshua Tree Tour 2017!  Unfortunately, accessible seats are not being sold during the presale for this event.

Please contact us back with your request for accessible seats when tickets are on sale to the General Public.

Tickets will be sold for The Joshua Tree Tour 2017 on 01-17-17 at 10AM CST.

We apologize for any inconvenience, and we look forward to hearing from you soon. 

Have a great day!  (That really got me fired up about this.)

If you need anything else, just reply to this email or visit Help on Ticketmaster.com!  (gotta love the extra effort in those exclamation points!)

 

It's ludicrous. Seriously?  Fill out a form?  We'll get back to you?  It's a presale!  It's U2 and they are GAs! 

 

If that is not enough; there is more.  Lol  ( I am writing this with humor but it is true. )

 

IN ADDITION:

There is also an option to outright purchase Accessible Tickets in the lower left hand corner of the window where everyone buys their tickets; albeit accessible or not.  This option even has a space where you can enter your presale code and it even recognizes it.  That is also useless. 

I could not get GAs using this accessibility option.  I tried and tried and tried and got an error window, or a window stating that they were not able to process my request.  As soon as I tried to buy 4 regular GA seats...they popped right up and I bought them. (Thank you to the powers that be as it was two hours and thirty minutes into the presale.)  I'm a happy camper.  I am writing this for others.  I wish I could have done so hours ago but I had to make certain my suspicions and complaints were just.

 

It is up to you, but I think you are wasting precious time getting Accessible GAs, which the email clearly states do not even exist in the presale.

I've gone through this many times, in many different ways, for many different shows with Ticketmaster.  I am writing all of this to help others who might otherwise get frustrated, give up and not go to the show for any number of reasons.

 

 

 

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My sister spent all day trying to get disabled tickets for the Cleveland show during the presale. Very disheartening. She was told by Ticketmaster that a ticket request has been made and we need to wait 48 hours for her request to go through and they will contact her by phone. It seems a bit discriminatory that it took all day, many phone calls, every person she spoke to gave her a different story, disconnections, thrown off Ticketmaster website many times just to get these wheelchair accessible tickets. We are hopeful the last person she spoke to will contact her back so we can go to the show and bring my brother in law who needs the accommodations. We are a group of 4 trying to have seats together so she can have any help needed and enjoy the show.

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My sister spent all day trying to get disabled tickets for the Cleveland show during the presale. Very disheartening. She was told by Ticketmaster that a ticket request has been made and we need to wait 48 hours for her request to go through and they will contact her by phone. It seems a bit discriminatory that it took all day, many phone calls, every person she spoke to gave her a different story, disconnections, thrown off Ticketmaster website many times just to get these wheelchair accessible tickets. We are hopeful the last person she spoke to will contact her back so we can go to the show and bring my brother in law who needs the accommodations. We are a group of 4 trying to have seats together so she can have any help needed and enjoy the show.

do let us know what happens seajewel

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Might be different using other ticketmaster sites but I'm after ordering wheelchair disabled access tickets for the gig in croke park using presale with no bother at all.

 

Just have to ring ticketmaster.ie up and order over the phone once you have a presale code

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Same here.  Trying to get a pair of wheelchair access seats for me/my wife (who is disabled) for Tampa, FL USA show.  No access to HC seating via Wires Group presale.  Ive talked to Ticketmaster and they say there is nothing they can do.  HC seats were not made avail for presale.  Im just going to have to wait until public ticket sales.  I paid the extra $85 to get the presale/U2.com membership last week.  This is extremely discriminatory.  

 

When viewing the Red Hill presale yesterday (although I was waiting for Wire Group), there was a 'buy my map' option tab that allowed you to show only HC seating.  That option is gone today for Wire Group. 

Edited by newgranada
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