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U2.com 2018 Subscription FAQ Thread


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2 minutes ago, Manohlive said:

Max was helping me out at three to four this morning and still helping me out shortly before the presale.  These mods are worth their weight in platinum and gold and anything else that is precious.

Indeed, the mods deserve free GA tickets to every show for life ???. 

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This part of the presale is for the North America leg - If you are outside this region but plan to attend any of these shows, please complete all the steps. For Europe, please wait until the proced

We are still working on this "Not Eligible email" issue... if you don't get any immediate answer to your PM, it doesn't mean we are doing nothing - there are many reports about this and they are arriv

...and today is a truly blessed day. After months of collective feedback-giving about the formats available to us for the annual gift, we have finally been heard. If you look in your account

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1 hour ago, Manohlive said:

I do not want to argue but the promoters set these policies, not the band.  These mods have been working overnight.  I know because I was on here at four in the morning and the mods were answering me.  They were as gracious as it gets.  The band does not sell tickets; the promoters and ticket vendors do.  It is their screw up and the band has little, if anything, to do with it.  Do you honestly think Bono and the Edge and Larry and Adam are sitting at the controls of all of this?  It is the promoters.

Blame the promoters there you go, who hires the promoters , who hires such and such the buck stops with the band,,,,

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6 minutes ago, Manohlive said:

If they are worthless then why did you buy them?  I'm confused.  There are thousands who would happily have bought those GAs and they would not be worthless.  We help each other out in these forums.  I'm truly am sorry about your son but why buy GA at all?  GAs are the most coveted tickets in a presale.

Not my quote...

U2 tickets are never worthless to me :-)  

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8 minutes ago, lemonkop said:

And yes fair play to the Mods but they shouldn`t have to be doing all this stuff

The mods are the real rock stars here.  At the end of the day MOST subs will likely end up with the tickets they wanted...and it is entirely due to the mods working their asses off and going above and beyond the call of duty b/c the system that was supposed to be in place is failing left and right.

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30 minutes ago, mich40 said:

Trust me.....we are not away resting.

We have sent around +250 names since 12 hours ago, and they keep adding... but we have been here since then...

Very sorry for this and very sorry for not being able to speed it up as you indubitably deserve - please have patience and please keep sending the information if you received the email stating that you are not elegible after receiving your confirmation... just in case, here's the information again:
 

*****UPDATED*****

Anyone who received the "NOT ELIGIBLE" email please send this information via PM to the Moderation team:


Name (as registered and it appears in your profile)

Display Name (as it appears in your profile)

Login Name (as it appears in your profile)

Presale Group

When did you resubscribe? (Did you resubscribe recently for this presale and did all the verification process? or Did you resubscribe earlier, did all the verification process and got the green VERIFIED box?)

Date for the end of your subscription cycle

Please also send your Order #

thanks

DO NOT PUBLISH THIS INFORMATION HERE IN THE THREAD - SEND IT VIA PM

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