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U2.com 2018 Subscription FAQ Thread


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  • Community Manager
On 11/2/2017 at 10:28 AM, paulmaidment said:

Hi there. Could someone please clarify something for me. I'm a long term subscriber and will renew my current membership which expires in February. I'm also going to order the Deluxe version of SOE through U2.com. I want access to the European shows pre-sale. Do I understand right that I will receive pre-sale access by being a U2.com subscriber & I will also get access to the next their down pre-sale by buying the album? Thus I can buy 4 tickets? Thank you. Paul

possibly.. though thats not quite clear yet..

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This part of the presale is for the North America leg - If you are outside this region but plan to attend any of these shows, please complete all the steps. For Europe, please wait until the proced

We are still working on this "Not Eligible email" issue... if you don't get any immediate answer to your PM, it doesn't mean we are doing nothing - there are many reports about this and they are arriv

...and today is a truly blessed day. After months of collective feedback-giving about the formats available to us for the annual gift, we have finally been heard. If you look in your account

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  • Community Manager
On 11/2/2017 at 11:30 AM, despres said:

If I have a green "Setup Complete" and haven't renewed, do I still have to renew ?

only if you want to be eligible for a presale code, should your current subscription not be already eligible (see Help page for FAQ's / eligibility criteria)

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On 11/2/2017 at 6:50 AM, danjo said:

Just checking back on the subscription part of this - I understand the other bits and have them done but my subscription has an expiry of September 10 2018 - I haven't had or used a presale code from that sub (it's only 7 weeks old) do I absolutely need to get a new sub for presale access? 

(Only intend using it for European leg)  

Side note, fair play to the mods for the trojan work on answering everything in this thread. 

yes you should be eligible

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On 11/2/2017 at 9:50 AM, czhr10 said:

Dropping the leading Zero does not work, the webform ADD's the leaing zero back by itself , trie to update multiple times, reentered the phone number, the webform still add's the zero automattically..

No need to worry at this stage.. once you have input, and picked your country code flag it seems to show your actual number as if it were being dialled / texted from inside that country, so as long as what you see is your actual number, then I would leave it like that for now

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  • Subscriber

I'm confused by all the new information and the new system. Can you help me? I live in Germany and like to attend some shows (to be announced) in Europe, but not going to travel to USA nor Canada.

I resubscribed and connected to Ticketmaster.com and agreed to sms/text-messages to complete my setup for varified U2.com subscriber. As the text at Terms /Help reads that if they cannot reach me the code will be forfeit I don't want to cut the Ticketmaster.com connection nor do I want to disagree to the sms-messaging. I guess I will receive sms for the upcoming presale, can I then keep it unused at my phone until the European shows' presale start?? Can anyone help me or do I need to ask the u2.com support in this case?

For the sms thing: do I need to switch on data-roaming?

I'm a verified u2.com subscriber, so I will get a presale-code. Am I allowed to pre-order the Album and get a 2nd code? And am I allowed to variefy as a fan for the general ticket sale (-where/how do I do this and when for Europe)?

Would be great if anyone can help. Or should I rather contact u2.com support on all this?

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On 11/2/2017 at 1:21 PM, kipk999 said:

Can't say this is not an incredibly frustrating experience  all around. Been a looooong time member and just renewed my subscription late September.  I went onto the page and states I am not verified ? I never used the codes associated with the new subscription...

Just sent another 40$ after getting absolutely no where with phone calls to customer service. I was told no renewal, no codes!  I still have not received any gift from the last renewal.?  Seems like Ticketmaster / Live Nation are fleecing the fans again. I really want to believe the band has no idea this is going on but...

 

can you PM me with more details, this is not correct

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On 11/2/2017 at 1:11 PM, oscarsear said:

Getting same screen when trying to order album. Although it does say that purchase isn’t required for signing up to presale

should be working now

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On 11/2/2017 at 1:26 PM, Shaun said:

I haven't seen this answered yet - but there used to be 2 fan groups (i forget the names - one gets presale day 1 and the other day 2).  I renewed, linked everything up with TM, but I can't for the life of me find out which group i'm in - it's nowhere to be found on the profile page.  What's up?

being worked on / updated, should reappear soon

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21 minutes ago, soey said:

I'm confused by all the new information and the new system. Can you help me? I live in Germany and like to attend some shows (to be announced) in Europe, but not going to travel to USA nor Canada.

I resubscribed and connected to Ticketmaster.com and agreed to sms/text-messages to complete my setup for varified U2.com subscriber. As the text at Terms /Help reads that if they cannot reach me the code will be forfeit I don't want to cut the Ticketmaster.com connection nor do I want to disagree to the sms-messaging. I guess I will receive sms for the upcoming presale, can I then keep it unused at my phone until the European shows' presale start?? Can anyone help me or do I need to ask the u2.com support in this case?

For the sms thing: do I need to switch on data-roaming?

I'm a verified u2.com subscriber, so I will get a presale-code. Am I allowed to pre-order the Album and get a 2nd code? And am I allowed to variefy as a fan for the general ticket sale (-where/how do I do this and when for Europe)?

Would be great if anyone can help. Or should I rather contact u2.com support on all this?

wait until the US/CAN presale ends and the EU presale starts...

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