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U2.com 2018 Subscription FAQ Thread

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2 hours ago, Emme80 said:

Ok. Brain surgery freeze here (literally). I just want to make sure I'm not missing anything here...if anyone can let me know for sure...

I went through set up and it says "set-up complete". Email as "verified". Says "eXPERIENCE" group. I'm not due for renew until Jan of 2018. But, does that mean I neeeed to renew now (North American Tour) in order to partake in presale and is there anything else I'm missing that I'm supposed to do? Does "verified" and "set up complete"  mean I'm ready to go? I'm just doubting myself here considering my brain literally is skipping big things as is. :/ 

thanks in advance! 

For what you describe, it seems to be OK... but I strongly recommend to call Customer Service support to verify and be sure...

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11 minutes ago, Max Tsukino said:

For what you describe, it seems to be OK... but I strongly recommend to call Customer Service support to verify and be sure...

Thanks Max...indeed, that would be the most assured verification I'll get ...until I actually have tickets in my hand (phone). Always always always get anxious I'm missing something in ticket "prep mode" each tour...even when it is a par the course (let alone when there's twists & turns like this) tickets routine. 

When you call CS, to they actually give you full verification that you/you're  acct. is totally set to go (or if you're not)?  

Again, Thx. in advance.

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I am lost !... 

I have tried so many times to complète my profil from my u2.com’s account but drill doesn’y work...

and no answer from the  customer service.... :(

 

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OK...I saw someone post about this somewhere, sorry if I didn't pay attention, but I resubscribed to get the whole Verified process going, and before I resubscribed, I had successfully "redeemed" my gift (the four albums).

Now, I am looking today, and it says I did not redeem for the albums.  Do I have to redeem to get those in December?  Leave it alone so I get the yet-to-be announced 2018 gift?  Here is what my account says now....

image.png.8451b7df6da2888f8c8400f92fdf364a.png

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55 minutes ago, kerber said:

OK...I saw someone post about this somewhere, sorry if I didn't pay attention, but I resubscribed to get the whole Verified process going, and before I resubscribed, I had successfully "redeemed" my gift (the four albums).

Now, I am looking today, and it says I did not redeem for the albums.  Do I have to redeem to get those in December?  Leave it alone so I get the yet-to-be announced 2018 gift?  Here is what my account says now....

image.png.8451b7df6da2888f8c8400f92fdf364a.png

Leave it alone. It’s a glitch and will be fixed shortly. 

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14 hours ago, sanjose14 said:

HI I did the fan verified for the presale and for the general sale. My question is how many tickets are you allowed for purchase for the public sale? I know I can get two with my u2.com membership. I look forward to any help on this matter.

 

 

Ticket limit for the regular sale is four (4)!

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On 11/9/2017 at 4:52 PM, grubes1322 said:

Honestly, I think this agent is mistaken.  I just re-read the language, and it is pretty clear to me that paid subscribers will get a code, and non-subscribers might not. I don’t think Candace knows the difference.

I’ve had to argue with LN people about U2 fan club issues before; they don’t know everything.

 

 

 

I was just told the same thing by a Ticketmaster agent. My husband and I are having issues getting our mobile phone numbers set up correctly on our two accounts. While on the phone trying to get that resolved, the agent told me that they just had a meeting about the U2 presale this morning and that codes are NOT guaranteed for every fan club member. He said it's a lottery and that not everyone will get a code. I am hoping he's wrong, but he seemed quite confident.

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If I don't "win" a code, I'm filing a chargeback with my card company and canceling my membership.  I didn't spend another $40 just to gamble that I'd receive a code, when year-after-year forever, they've been guaranteed.  Honestly, everyone should follow suit IF and only IF they are truly using a lottery for fan clubs.  U2 can't disapprove of Taylor Swift's fan score album buying scam, only to turn around and rip off members who spend $40-50 for possibly nothing.  I still don't believe this will be the case, but we shall see.

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Hi.

Did anyone renew and the expiry date in their account info did not change? Mine remainas the same:

SUBSCRIPTION ACTIVE UNTIL
31 January 2018

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23 hours ago, chulia83 said:

that is in some point my question, too. I tried to figure it out reading back in this thread but it's still not really clear for me.
but at this point i think it shouldn't become a problem to be verified at this stage, too, when the European presale will be announced. *fingers crossed* :mellow:

The only reply I got from U2-support that fit a bit to my question was that: Registrating for North American conerts will not disqualify you from registrating to the international concerts."

I guess as long as I don't use the code I'll be fine to have the/a code for the Europe presales. Right?

19 hours ago, padrepio said:

you can click the link on your account page to disconnect from ticketmaster account and this will unverify you from the current tour dates, you will be unverified(showing red) and you just wait until european dates are announced

100% sure that the code will not be forfeit by doeing this? I'm worried to do this as I never got a reply by u2-support to do this nor if I will risk my code by doing this. I'm worried that if because of my settings the code will not reach me and so the code will be forfeit. I read this in the terms - and now I'm worried. Worried to be verified and worried to unverify. 

Why is there no official Info for this?

By the way, when I added in my email that this is a question a lot of members have in Zootopia the u2-support told me to ask the Mods for help and answer as this is a diffrent team. I wonder why they didn't answer my question, as they should know the answer. Did anyone got a 100% fitting reply about this problem with veriefied but want Europe tickets only, what to do or nothing need to do as long a the code remains unused?

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