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I haven’t been able to follow all the discussion on the problems this time around, but my gut feeling is that two things are getting conflated - being “verified” as a non-scalper (the algorithm deciding who can buy tickets) and getting a code through the lottery.

Maybe I’m just trying to make sense where there is none, but it doesn’t seem like not getting a code after being “verified” means that Ticketmaster decided that you were a scalper, it means that you aren’t a scalper but just didn’t win the lottery.

The fact that not all U2 members got a code this time sucks, and it doesn’t seem like that was communicated clearly, but maybe the scalper verification thing helped in that regard?  (Not to say there aren’t a lot of tickets on the secondary market, but maybe they were bought by people who appeared to be fans to the algorithm?)

JRjr

 

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My theory...it's all in the fine print of "Verified Fan" and my sincere belief that if we were assigned a presale group that meant we were verified.  In reading U2.com/help: Can I register for ot

Couple of points, yes some of the answers I gave (my interpretations, not there in ANY official capacity - as I stated in the podcast) - some of the facts I were given were not correct. And in fact I

We are doing something right now - we're doing our best to get up the chain of command with as many fan stories, as many examples and the like to let them know this is as bad - or worse - than 2005. W

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5 hours ago, stateless said:

Well said, Sherry. Absolutely horrendous customer service, the likes of which can only occur when a company has a monopoly on tours and ticket sales. Scalpers get even more money because of (real or perceived) scarcity of tickets, while dedicated fans aren't deemed worthy. 

  It's sad when they pretty much have handed the keys to the Castle to the biggest scalpers going Ticketmaster  , all the great seats are either a $650 or $325 "package" or ended up on side sites ......

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The math would be "interesting".

1.  How many u2.com subscribers exist?

2.  How many of those registered for tickets, and how many were Innocence and Experience members?

3.  How many tickets were made available for the pre-sale?  Has U2 gotten to a point at which there simply are too many fans who want the same thing, such that there simply were not enough seats in the arenas to allow for sending a code to each person who requested one?    If this is the case, then indeed it should have been stated in LARGE print that being a u2.com subscriber, and become verified, would mean a lottery would be held, and that there were no guarantees of ticket availability.  Under that circumstance, people would have understood the situation, you cannot sell more seats than exist.

4.  On the other hand, was the plan to only sell a certain fraction of available seats to Experience registered members, a certain fraction to Innocence members, and then save some for general sales?   It would help to have clarification as to whether it has become mandatory to be a u2.com subscriber in order to be even considered for a seat purchase, and what relationship actually exists between subscribing and being sent a pre-sale code.

5.  There clearly were many, many affected by the sale process, As I posted earlier, I was among the 2000+ who evidently received the initial email on Monday night indicating a code would be sent, then two hours later a followup email saying "never mind, no code for you" with absolutely no explanation.    I did today receive my Experience code, no doubt would have had better seats had I been able to order at 10 a..m. yesterday instead of 1 p.m. today, but I do appreciate what I am sure reflects the efforts of the mods (I PM'd Max yesterday with the pertinent data requested as to screen name, U2.com status, etc.).

6.  Sure appears that concert ticket prices have skyrocketed, many will no longer be able to attend concerts, unless they wish to forsake rent payments or food purchases in order to afford tickets.  Supply and demand, basic economics, will only get worse with time.

 

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4 minutes ago, petergoode said:

3.  How many tickets were made available for the pre-sale?  Has U2 gotten to a point at which there simply are too many fans who want the same thing, such that there simply were not enough seats in the arenas to allow for sending a code to each person who requested one?    If this is the case, then indeed it should have been stated in LARGE print that being a u2.com subscriber, and become verified, would mean a lottery would be held, and that there were no guarantees of ticket availability.  Under that circumstance, people would have understood the situation, you cannot sell more seats than exist.

 

I wonder if they just let all the tickets sell if the members would sell the show out and they could get on with announcing additional dates 

How much are lower level seats if upper level is $325?

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1 minute ago, dugadams said:

How much are lower level seats if upper level is $325?

The face value for most of the lower level and a good portion of the upper level is $325, which is technically the highest price regular ticket.

Red Zone tickets (the special section on the floor) are $400 each, but they're not considered "regular" tickets.  There are also Gold and Silver VIP packages that offer the ticket and a piece of merchandise and perhaps venue-specific perks like access to parking or a buffet at the venue that are marked up compared to regular priced tickets - those can go for $500-600 a ticket.  In theory, you're paying the extra price for the goodies that come with it, but in my limited experience with those types of packages, the value of goodies being given away doesn't come close to equally the extra cost.

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4 hours ago, vertigojds said:

I'm sorry, that's not what I meant.  I mean, let's say you live in Boston and register to be verified for the Boston show.  It's then a two step process - the first step is verifying that you're real, the second is giving you a code.  Many people will pass the first step, but few will get a code.  If you don't get a code, you never get a chance to buy tickets for that show.  So even before the Boston show goes on sale, Ticketmaster decides whether or not you're allowed to go to their webpage to purchase tickets for it. 

In the past, everyone had a chance to try their hand at buying tickets.  Now, only a select few will.  In the past, extra tickets would often be quietly released on Ticketmaster in the days, weeks and months after the initial onsale, so even if you didn't get a ticket the first day, there was still hope.  Now, if you don't get a code, those opportunities won't exist for you.

Bruce Springsteen is in the middle of an 80 show run in New York City, and I'm a huge fan.  But thanks to Ticketmaster's Verified Fan policy, even though I was "verified", I was not selected to receive a code, so I was not allowed to even try to buy even a single ticket to any one of those 80 shows.  Ticketmaster just decided that even though I passed my test, I shouldn't be allowed to try to buy tickets.  And this is going to happen to a lot of people in the general onsale for U2. 

It's one thing to try to get tickets and not be successful -- it's another thing entirely for Ticketmaster to determine that you're not allowed to even try your luck in the first place.

  It's all 100% true i have been shut out of 4 shows o wanted to go for since this thing started , Never got codes for ANY of the shows even though i "Qualified"  , one show i did okay as it was at a casino & the Casino keeps some of the tix to sell through their own system .

   I did get a U2 code for today , but when i logged in all that was available to me were the $650 "Packages" for the 1st 20 minutes , then they released some tix that were all pairs in the upper balcony sections  , i was able to pull up one Loge seat as a single , then you go on some of the side sites like stubhub  & there is almost 200 GA tix already listed  ...... people have to realize , or at least bands do that Ticketmaster is the Biggest scalper going , they do all their own in house side selling & keep what they want .............. is there an answer ? only one is if EVERYONE stops going out to shows & sadly that won't happen .................. Good luck to everyone & i hope some can get good seats ;)

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1 minute ago, vertigojds said:

The face value for most of the lower level and a good portion of the upper level is $325, which is technically the highest price regular ticket.

Red Zone tickets (the special section on the floor) are $400 each, but they're not considered "regular" tickets.  There are also Gold and Silver VIP packages that offer the ticket and a piece of merchandise and perhaps venue-specific perks like access to parking or a buffet at the venue that are marked up compared to regular priced tickets - those can go for $500-600 a ticket.  In theory, you're paying the extra price for the goodies that come with it, but in my limited experience with those types of packages, the value of goodies being given away doesn't come close to equally the extra cost.

I got tickets at Nassau Collesium for 112 in section 219.  But only because I went to ticketmaster on my phone; the desktop wasn't offering me cheaper and it wasn't working properly.

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 The math /stats would be very interesting and might provide some perspective.  I also “received the initial email on Monday night indicating a code would be sent then two hours later a followup email saying "never mind, no code for you" with absolutely no explanation” (panic ensued!)    And did today receive my Experience code.

But the prices turned out to really be more of an issue. I would have liked GA, but they re weren’t available.  I just can’t justify spending $650+ for one show no matter how much we love U2. Id rather spend that same amount on flying home twice extra to see my family. So I chose the nosebleed seats - I will still enjoy the show, hearing the music is what counts. But it is disappointing.

In any case I really believe they had the best intentions with this process, but that isn’t always enough.  Clear communication with the fans and fully think thru the possible outcomes in the future is needed.

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