Jump to content


Community Moderator
  • Posts

  • Joined

  • Last visited

  • Days Won


Posts posted by mich40

  1. 1 minute ago, charleswise said:

    So do I need to talk with customer service about the Apollo gift or will I not receive it since I didn’t renew in one year increments? I guess I’m still confused. If I won’t get it, what else do I not get? Would I still get a presale code? 

    Thanks for assisting with this. I’m just a little confused thinking I was set for two years but now it’s sounding like I’ve wasted the money for the additional year and should have only renewed in one year increments. 

    is there a phone number for customer service? 

    Yes, you need to talk to customer service. As it is right now, you would not get the Apollo gift until you renewed again. (When you renewed a 2nd time last year, did you receive a 2nd copy of the Berlin DVD?)

    Use the Contact Us form here: https://www.u2.com/help and explain your situation. 

  2. 47 minutes ago, charleswise said:

    I just renewed like normal last year, had extra money at the time and it let me add another year. I guess I’m confused as to why I wouldn’t get the same benefits regardless as to when I pay for the membership. If I paid for 10 years today at $500, I’d only get the gift for one if the years?  I’m in other fan clubs and have always been able to renew for multiple years and still get the gifts I.e. Pearl Jam. I mainly like to do it so I won’t forget and let it lapse lol. 

    That is something you would have to discuss with customer service. I was only offering a possible solution to your situation if you had recently renewed. 

  3. 11 minutes ago, charleswise said:

    So I get the email about the three song download. I login, go to my account info, no download. I contact customer service. They tell me ‘U2 Live At The Apollo is now in production and if you've resubscribed for 2021, you can now download three tracks.(Find them on your account info page when you log-in as a subscriber, it will be mid page down)’. 

    I log back in. No downloads. “

    I am resubscribed. My account is valid until March 2, 2022
    However, the downloads are NOT showing on my account info page. I see the previous downloads but the Apollo download are NOT there. ”

    I just received this:
    I understand your concern and I'm sorry to inform you that your current membership account does not qualify for the 3 Apollo downloads. I apologize for the inconvenience.”

    How can my account not qualify?  My membership expires March 2022. 
    Can anyone help with this?

    When did you last renew?

    Please also log out, clear cache/cookies, and log back in. Also, try a different browser if possible. 

  4. It refers to the group you are in based on how long you have been a member. It’s mainly used during presales. Redhill = long term, continuous member. Wires = new member. 

  5. 12 hours ago, Manohlive said:

    I wish they would not say early 2021 (and other years).   Say later and if ready earlier in the year, it's a nice surprise.  In all fairness, we are still in the first half of 2021.  I am hoping starting to release the tracks means production of this year's gift is going well and wrapping up, if not done. Shipping logistics with the pandemic would not be a task I'd enjoy.  I hope that goes well too.

    From the help page:

    Q - When can I expect to receive the double-CD due to begin?
    A - Subscribers will start receiving the physical gift in July 2021.

    • Upvote 2
  6. 10 minutes ago, dmway said:

    …and 14.5 was just released today! I’ll give it a “test drive”, so to speak, here later.

    While we’re waiting, here’s are some new emojis:

    😵💫 😮💨 💉 ❤️🔥

    Pretty cool! 😎

    P.S. Only the syringe came through properly! 😄 I guess the site needs the emoji upgrade first before they show properly! 

    P.P.S. Very strange…on my profile, this post has the correct emojis, but not here on-thread. Quite curious. I wonder why that is…


    I can see all the emojis fine. 

  7. I have pinned it for you. But you may also want to consider other routes too. You may want to consider contacting Fathom Events. They tend to do re-releases of movies and host a lot of concert movies all over the country, but keep in mind that there are many theaters that have not reopened due to the pandemic yet. 
    Another option might be one centralized location and look into renting the film at a movie theater. 

    • Upvote 1
  • Create New...